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Rizza Cadillac Buick GMC

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.5
3,703 Reviews
Welcome to Rizza Buick GMC Cadillac, serving the Tinley Park area with a wide selection of new Buick, Cadillac, GMC vehicles and quality pre-owned cars, trucks, and SUVs. We welcome the opportunity to serve you, and our goal is to put you behind the wheel of the Buick, Cadillac, GMC that is right for you.
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8425 West 159th Street

Tinley Park, IL

60477

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Showing 3,703 reviews

October 06, 2021

Great service department team. Appointment reminders and great customer service to address your every need. Vehicle is always delivered on time. This most recent visit was a follow up as parts needed to be More

by modgraph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 08, 2021 -

Rizza Cadillac Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

October 06, 2021

Polite and friendly staff at service desk. Comfortable atmosphere and not pushy if not make me feel like a dumb old person More

by VRON818
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 08, 2021 -

Rizza Cadillac Buick GMC responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

October 05, 2021

My repairs and service were done promptly and courteously and was communicated quickly ok ok More

by jdnightcruiser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
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Oct 11, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

Oct 11, 2021 -

jdnightcruiser responded

It would have been nice to have some sort of shuttle service if you don’t have cars to give out it cost me a. Additional $60 to travel to and from your dealership

October 05, 2021

I was working with John Howard and he was great to work with excellent service More

by Robert Williams
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2021 -

Rizza Cadillac Buick GMC responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

Oct 07, 2021 -

Rizza Cadillac Buick GMC responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

October 05, 2021

Polite and very professional. They make the usually stressful car buying experience a pleasure. I highly recommend Rizza. More

by TGS9633
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Bakr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Lorenzo
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Oct 07, 2021 -

Rizza Cadillac Buick GMC responded

We cannot thank you enough for your wonderful review and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

October 05, 2021

While I understand parts shortage, someone should answer phones, or call back. Traverse problems very disappointing ….. More

by Conrad769
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jim Monahan
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2021 -

Rizza Cadillac Buick GMC responded

Conrad, we strive to provide our guests with excellent customer service and it seems you did not experience that standard of service during your visit. I would appreciate the chance to speak with you directly in order to address your concerns and move our dealership in a more positive direction. Please contact me directly with the information provided below. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

October 04, 2021

Not friendly. My vehicle was missing my hitch when I picked it up. They could care less. Very disappointed. More

by acozzolino17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kenneth
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Oct 04, 2021 -

acozzolino17 responded

Also my brand new brakes are squeaking very loud. $1600 later, what a mess.

Oct 06, 2021 -

Rizza Cadillac Buick GMC responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

October 03, 2021

Service writer, Danielle, is the best...quick and thorough. My auto tech also did a fantastic job. Thank you! More

by Professor G....
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Bakr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle O'Connor
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Oct 05, 2021 -

Rizza Cadillac Buick GMC responded

Hi, and thank you for this great review! We're happy to hear that Danielle took care of you! They are a great asset and we appreciate all that they do. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

October 03, 2021

Consistently good service and trustworthy. I'm glad to have found such a dealer near me! I've tried taking ym car other places, but here, I have never had to return to fix a "new problem" that cropped up More

by P. S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2021 -

Rizza Cadillac Buick GMC responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

October 03, 2021

Great timely service and great team🤗 i would recommend this place to others for service More

by ALLISPOSSIBLE76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Candace Kostial
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Oct 03, 2021 -

ALLISPOSSIBLE76 responded

Awesome service

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