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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.6
2,263 Reviews

2,263 Reviews of Rizza Cadillac Buick GMC - Service Center

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August 31, 2021

Danielle is service is wonderful to work with. When I call to schedule an appointment or tell her what’s going on with my car, she patiently listens and explains what’s happening. Even helps me try to p More

by ACBecker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Sep 02, 2021 -

Rizza Cadillac Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

August 30, 2021

Brought SRX in for radio repair! New part was damaged! Porter brought me home! Next day porter picked car up and returned it fixed …Thanks to Becky!!! More

by JABF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bert Dutcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Porter
Sep 01, 2021 -

Rizza Cadillac Buick GMC responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

August 29, 2021

Jim Monahan has so much patience...great experience. He test drove my car...was determined to find reason for problem I told him I was having. More

by Dot
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Rizza Cadillac Buick GMC responded

Thanks for the great feedback! We're very happy that Jim was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

August 29, 2021

Absolutely the best service department!They are Absolutely the best service department! They are extremely knowledgeable and professional! Never fail to disappoint. Helpful staff that exceeded ex More

by joec84244@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle O'Connor, Candace Kostial
Aug 31, 2021 -

Rizza Cadillac Buick GMC responded

Joe, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Rizza Cadillac Buick GMC's Service Department. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

August 28, 2021

I took my radio because the infotainment went out along with radio. I took it in for service and they were not able to help. I was told to "Start" by replacing the factory amp. Then go from there. The dea More

by shuanshelby31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jim Monahan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2021 -

shuanshelby31 responded

Technician should know what is wrong with out the aid of computer or computer cant read situation then Technician should test for voltage drops on amp and ohms. I know Technician didn't even take out radio or do a real ohms test on equipment. If equipment is bad facilities should have a replacement available. Know component's and what functions it has that operates the amp will help in troubleshooting..Instead they want me to buy another amp not being 100 percent sure. Didn't take out HMI modules and test for issues either nor did they have a replacement to verify it that's the problem.

August 26, 2021

John and his team were excellent! I came in with the complaint of a “funny sound”. They found the problem and had me back on the road in a timely manner! More

by Heather
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

Rizza Cadillac Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

August 26, 2021

Oil change and tire rotation is what was serviced. Tires were rotated but the sensors were not recalibrated. My dashboard does not match the new tire location after being rotated. The lack of attention to d More

by iorozco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jim Monahan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

August 24, 2021

I'm glad that you all have Daniel and Becky back. The two of them make a dynamic dual together. They always let me know/ keep me up with what's going on with my vehicle and updates on what needs to be done. More

by REDMONDSTEPHANIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle O'Connor
Aug 26, 2021 -

Rizza Cadillac Buick GMC responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

August 24, 2021

Danielle was very helpful Excellent Service. She was very professional and helpful. I will be back. More

by Jscott211
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Aug 26, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

August 24, 2021

Good service worked quickly on my vehicle rotated tires checked the pressure wiped down the inside washed it checked all fluids changed the oil and filter More

by Darice Smith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2021 -

Rizza Cadillac Buick GMC responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

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