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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.6
2,263 Reviews

2,263 Reviews of Rizza Cadillac Buick GMC - Service Center

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July 24, 2021

When I got my car back from a oil change my driver mats were dirty, when I drop my car off they were clean! They did not put paper over my mats so that’s not good sanitation!! More

by HELENGARNER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Rizza Cadillac Buick GMC responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 23, 2021

Great service, knowledgeable techs and friendly staff. All the issues were addressed and taken care of. I will definitely use this dealer again for all my service needs. More

by RMAHONEY2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Rizza Cadillac Buick GMC responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Rizza Cadillac Buick GMC! If there is anything else we can do for you, please feel free to give us a call. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 23, 2021

Rizza Cadillac always provides very fast service even for impromptu requests. I've bought several cars from Rizza and will continue to do so. Thanks! More

by GBUSH2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle O'Connor, Candace Kostial
Jul 27, 2021 -

Rizza Cadillac Buick GMC responded

Hi and thank you! We can't tell you how much we appreciate your customer loyalty! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 22, 2021

I’ve always had good service at your dealership. This is the second Cadillac today I’ve had serviced at Rizza and it’s always been dealing with people who know their jobs and are very friendly More

by PATRICKEGAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Jul 26, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for the positive review, Patrick, and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 21, 2021

Helpful and prompt. Thorough. Only thing that could have been better was that I indicated in my call to make appointment what part was leaking; still had to wait for part to be ordered. More

by RT.CHIAPETTA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for the feedback! We are happy to hear about your positive experience at Rizza Cadillac Buick GMC, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 18, 2021

I purchase my 2018 XT5 from Rizza Cadillac in June of 2018 and have been using them since for all my auto needs. I have been using them because the staff is very friendly and helpful and will explain thi More

by WEGRIFFITH77
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Jul 20, 2021 -

Rizza Cadillac Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 17, 2021

John and Jim are the best !! I first went in hoping these guys could get the job done right and they were better than perfect More

by ohill12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle O'Connor, Candace Kostial
Jul 20, 2021 -

Rizza Cadillac Buick GMC responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 16, 2021

Refused to fill my def.installed my 5 wheel incorrect Refused to fill my def. installed my 5 wheel incorrect and only installed one of my cotter pins. (Dangerous) Installed a bad pro audio tailgate More

by Teremunjjohonson
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jim Monahan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 16, 2021

I simply love the personal connection with Danielle in Service Department. Always friendly and helpful. AAA tried to get me to tow somewhere else for a 10% discount, but I said No….going where they know m More

by STRICK1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Jul 20, 2021 -

Rizza Cadillac Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 14, 2021

Convenient expedient and professional. Rizza Cadillac has been on top with customer service. Their courtesy and friendly service is always there whenever I come for any service needed. More

by tsmit277
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Jul 16, 2021 -

Rizza Cadillac Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

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