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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.5
2,270 Reviews
Call Service Center (708) 429-6600

2,270 Reviews of Rizza Cadillac Buick GMC - Service Center

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June 06, 2023

Great service. Took my xt4 in and got a loaner with no problems. Becky was very helpful. I have a Cadillac dealer 15 minutes away. But I refuse to go there. More

by RIDETHS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2023 -

Rizza Cadillac Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 01, 2023

The service representative was very knowledgeable. He was very helpful and respectful in my experience with him. More

by canance2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember his name
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Jun 05, 2023 -

Rizza Cadillac Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

May 30, 2023

Very caring and consistent customer service. Mr Daniel Y Choi is a very talented, hardworking and professional salesperson. More

by gauri
Recommend Dealer
Yes
Employees Worked With
Dan Choi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bert Dutcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

May 29, 2023

John was SO rude and unprofessional. $150 for an oil change! REALLY???? Never Again! Horrible More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Howard
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2023 -

Rizza Cadillac Buick GMC responded

Steve, our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

May 31, 2023 -

Steve responded

So I brought my car in because I was told to regarding the engine consuming too much oil. I was never told of a price just that they will have to do an oil change but John has a $69.99 coupon. They call that it’s ready and my son goes in and they say it’s $80. Since when does an oil change cost so much. 80 plus 69.99. That’s uncalled for. The. john tells me you know what we doing need your business and don’t ever bring your car to us ever again and hung up on me.

Jun 01, 2023 -

Rizza Cadillac Buick GMC responded

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

Jun 01, 2023 -

Steve responded

Feel free to call me your company should have my number on file

May 29, 2023

I brought my Terrain in for its first oil change, and Jim in the service department was wonderful; very kind and professional! Thanks! More

by Ruth Sherwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JIM LAAS
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

May 26, 2023

John in service did another outstanding job. You are promised everything from the salesperson and manager when you buy your vehicle. But when it is time to get something completed it is not cove More

by jhack0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2023 -

Rizza Cadillac Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

May 22, 2023

Clean facility, courteous and professional staff, reasonable time with service, convenient location and reasonable prices. More

by rydejuc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

May 22, 2023

An oil change & radiator drain & refill antifreeze cost me 5 months of aggravation. My engine light kept coming on. It was finally fixed. It cost me $489 to replace a radiator cap. More

by Jimnruthiemann are not happy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JIM LAAS
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2023 -

Rizza Cadillac Buick GMC responded

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

May 21, 2023

Our recent visits to the dealership have been good. All personnel - from the scheduler to service manager - have been very pleasant and accommodating. More

by luannm1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2023 -

Rizza Cadillac Buick GMC responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

May 20, 2023

As always John is great to work with, the shop did take longer than expected, not sure why but what should have been 1 1/2 to 2 hours turned into over 3! More

by Scot
Recommend Dealer
Yes
Employees Worked With
John
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May 23, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for the great feedback, Scot! I appreciate hearing all comments so we can provide the best service to our customers. Please reach out to me if you have any questions or concerns. We look forward to serving you again. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

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