Rizza Cadillac Buick GMC - Service Center

I had an appointment. Arrived on time for service and was waiting for the car. Oil change, tire rotatation, change air filters and I had the ozone service added. For som Arrived on time for service and was waiting for the car. Oil change, tire rotatation, change air filters and I had the ozone service added. For some reason I ended up having to wait 2.5 hours for service to be completed. They also forgot to reset the cabin air filter life setting. More

The service rep was very courteous and efficient. .the waiting area was very comfortable and clean. .the waiting area was very comfortable and clean. More

Great service and staff at Rizza upon every visit. Will definitely recommend this dealership to others. Will definitely recommend this dealership to others. More

Awesome customer service and got my services done quickly and completely. They even brought my car back to me at my house and completely. They even brought my car back to me at my house More

Service was excellent, very courteous and professional. Will definetey return for future service requirements in the future. Will definetey return for future service requirements in the future. More

Jeff did a great job. Everything was on time and the service was completed correctly Everything was on time and the service was completed correctly More

P everything was very professional they took time and work with me they even help me get my brakes fixed so I love them for that that's good business keep up the good work work with me they even help me get my brakes fixed so I love them for that that's good business keep up the good work More

Service was great n Jim I believe was his name was awesome..explained everything before work was done..excellent customer service awesome..explained everything before work was done..excellent customer service More

Service dept was very busy when I was there but Jim & John kept things moving along and were in a pleasant mood. Good Job!! I was there for an oil change. I was out in 45 minutes. John kept things moving along and were in a pleasant mood. Good Job!! I was there for an oil change. I was out in 45 minutes. More

Horrible experience and no type of communication between the advisor and customer. Stereotyped me cause I’m not up to their standards I came in for service not to be looked at someway differently. A white m the advisor and customer. Stereotyped me cause I’m not up to their standards I came in for service not to be looked at someway differently. A white man wad greeted respectfully and they also shook his hand with me I arrived and no one attended me. The advisor continued to make excuses I had an appointment for 9:20 and my truck wasn’t even looked at till 4pm at that time the advisor Jim Howard tried to makes excuses as for why my truck wasn’t still seen said he’d call me the next day around noon didn’t even communicate anything about keep my truck beside saying we might have to never called to say hey we couldn’t get to the truck today and will get to it tomorrow nothing. Next day comes still no call about anything 12 noon comes I’m calling still no answer it’s 2:30 now I live 40 minutes away I literally had to drive up there to get a answer and till had no answer my truck wasn’t even seen ? I said what do you’s do he said nothing words are exchanged I said give me back my keys then didn’t try to resolve the situation or accommodate me in a way shape or form didn’t make anything better just made it worse. Horrible customer service More