Back

Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.5
2,269 Reviews

2,269 Reviews of Rizza Cadillac Buick GMC - Service Center

Sort by
February 16, 2023

Rizza really treated me professionally and the service was great. I want to thank John for helping me save money and quick repair. More

by jr1906
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 14, 2023

They get the job done in a good amount of time that is necessary for the work that you came in to have done. More

by JM993026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 13, 2023

Jim Monihan worked hard to handle the issue with my truck to 100% satisfaction. Hands down great service advisor. More

by Smokediver226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2023 -

Rizza Cadillac Buick GMC responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 13, 2023

I was told that they were supposed to install calipers a second time that were not supposed to rust but two weeks after installation they began to rust. I was lied to and over charged on hydraulic brake hos More

by Sarge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Monahan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2023 -

Rizza Cadillac Buick GMC responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

Feb 15, 2023 -

Sarge responded

I spent $2400 in repairs to get remanufactured front calipers on a 2018 Sierra with low miles.these parts should be factory original quality and they aren't. Now they are rusted as if they have been on the truck for over 10+ years. Not to mention that the caliper guide boot wasn't seated properly. Good thing I went underneath to check. No excuse....you tell me how to rectify the situation

February 12, 2023

Excellent customer service was given by John Howard, and crew, I would definitely recommend Rizza Cadillac Buick to friends and family. Thank you so much for taking of my car. More

by ZSSURDYK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2023 -

Rizza Cadillac Buick GMC responded

Your compliments and kind words mean so much to me and my team! I love hearing from satisfied customers, as I work incredibly hard each and every day to ensure that they’re given the fantastic customer service I know they deserve. Thank you for your business and for coming into see us. I hope that I can have the opportunity to work with you again soon. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 12, 2023

Painless experience, timely, everything explained well, satisfied service good service John pleasant to work with More

by rlmerrick1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 12, 2023

Great working with Johnny in service department. Very helpful and up front about service I had completed on my 2020 Yukon Denali. More

by sl_w
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2023 -

Rizza Cadillac Buick GMC responded

I appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if I can help with anything at all. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 11, 2023

Well done good work the time was set and kept if I had to will tell others More

by JCM119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle O'Connor
Feb 14, 2023 -

Rizza Cadillac Buick GMC responded

I am elated to hear about your positive experience! Our team works very hard to put customers first. I look forward to helping you again in the future! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 11, 2023

In my brief affiliation with Rizza I found them to be courteous, detailed and professional in their engagement towards the costumer. More

by WHITELEON163
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lorenzo, Danielle O'Connor
Feb 14, 2023 -

Rizza Cadillac Buick GMC responded

Thank you so much for the wonderful compliments! I couldn't be more pleased to hear ourselves described as courteous, detailed and professional. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 11, 2023

Great service. Vehicle was done on time. Comfortable waiting area and friendly people. No complaints. More

by CFHOLLENDONER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christen Dargan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for visiting our service department and for leaving the kind words. I plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

...
26
...