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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.5
2,269 Reviews
Call Service Center (708) 429-6600

2,269 Reviews of Rizza Cadillac Buick GMC - Service Center

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December 31, 2022

Service staff was very helpful. Very attentive to all of my car issues. I will return for service More

by Jamnia2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle O'Connor
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Jan 03, 2023 -

Rizza Cadillac Buick GMC responded

Jamnia, thank you for sharing this great feedback with us. I feel our service department is what makes Rizza Cadillac Buick GMC special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. I look forward to seeing you for your next service appointment! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

December 31, 2022

Great service,the service representative was very helpful and courteous.Explained everything I needed to know about my service. More

by louiswarlock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candace Kostial
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Jan 03, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

December 31, 2022

They were very quick to make the issues found right and assured me that any other issues would be handled as well. The staff was super curteous. More

by Chrisb0414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott in service dept
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Jan 03, 2023 -

Rizza Cadillac Buick GMC responded

Chris, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

December 28, 2022

The service was good and handled in a timely manner, and the service representative was friendly and polite. More

by KELS2229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle O'Connor, Candace Kostial
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Dec 30, 2022 -

Rizza Cadillac Buick GMC responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

December 27, 2022

Great and fast service. Service adviser discussed what services may need to be taken care on my vehicle. More

by LAWRENCEZALUD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim
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Dec 29, 2022 -

Rizza Cadillac Buick GMC responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

December 27, 2022

Brought my truck there for service, they said the problem was fixed. I paid and didn't even make it home and the truck had the same problem More

by torinwhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Monahan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 29, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred in our service department does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

December 24, 2022

Great service and great service personnel. Very satisfied with the service. Will be a returning customer! More

by michaeltrovato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Clark, Candace Kostial
Report | Print
Dec 27, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

December 24, 2022

Went in with all lug nut left out with one short and striped thread. And a bill to repair not happy. I'm a honest and fair man I expect the same in return. More

by jamessumter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Becky Aboswielem
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2022 -

Rizza Cadillac Buick GMC responded

I appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

Dec 27, 2022 -

jamessumter responded

Good evening Mr. Rocha i would like to say thank you for contacting me. I would like to have the situation taken care of.

December 23, 2022

Excellent Service staff! Very nice waiting room. Valet is a very good option. Keeping you informed on status of vehicle More

by DREA1172
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for visiting our service department and for leaving the kind words. I plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

December 23, 2022

John Howard was exceptionally helpful and facilitating the check-in of my reservation. I thought the wait line was a bit lengthy. More

by REVDRELM
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The kind gentleman on duty, who assisted directed me into the service be area
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Dec 27, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for this review. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

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