Rob Sight Ford

Overall my experience did not meet the expectations I had and the service I have received before. I dropped my car off late morning on Monday June 11 due to multiple malfunctions after a trip home from Illi and the service I have received before. I dropped my car off late morning on Monday June 11 due to multiple malfunctions after a trip home from Illinois. (no cruise control, wrench light, check engine light, etc..) I also mentioned that my sync was acting up and the "Would you like to run a vechile health report" continued to come on. I wanted to get everything set up and working before my warranty runs out. On Monday evening I received a call stating technicians couldn't find anything wrong with the car. I asked them to drive it over 60 miles per hour. The next day I called back and was told they drove the car to Raymore and did find the problems. A part was to be ordered and the car would be worked on. On Thursday I had stopped by to retrieve personal items from my car that I had needed. I was told I needed to bring my original key back in order to complete the process of fixing my car. No one had called to tell me that prior to me stopping by, but we arranged I would bring it when the car was ready and would wait while the technician used the original key to reset the automobile. On Thursday evening I received a call that the car was ready and was asked to pick it up early Friday morning. I came at 9:00 a.m. to pick up my car and was told the technician found something else wrong with it. I was FINALLY offered a rental car after being without a car for 5 days. I was told I would not be responsible for the payment for the rental car and would just need to return it with 3/4 tank of gas. On Saturday, I got another call that now my car was ready. I came back to pick it up around 1:00 p.m. When I got there, my car had not been cleaned and I was asked if I wanted to wait for them to do it. I didn't want to wait anymore than I had already waited. It was disappointing that after having my car for 6 days that it didn't get washed prior to my picking it up. I also noticed that over 200 miles had been put on my car and I had NO gas. I understand needing to drive it to find the problems but I feel like my gas should have been filled and my car should've been clean. I drove my car 5 miles and the "would you like to run a vechicle health report" came on. My sync is also not hooked up. I noticed today that my charge card was charged $25.00. I was expected a much better experience like I have received in the past and am unsure what to do. More

A Great experience buying new truck. The absolute best car buying experience I've ever had. No hassle, great people, fast and easy. I'll be coming back here for again!! car buying experience I've ever had. No hassle, great people, fast and easy. I'll be coming back here for again!! More

They were both friendly and pleasant. Very respectful. I am a gruff person and they just made me feel at home. I like to joke and they came right back at me. They were terrific. Tony and Michael are I am a gruff person and they just made me feel at home. I like to joke and they came right back at me. They were terrific. Tony and Michael are the best. You want a great deal and friendly folks go see them. I would recommend them to anyone. More

Thank you so much in helping when my car broke down and needed a new part. I really appreciate you being there for me and all you did in getting me back on the road. needed a new part. I really appreciate you being there for me and all you did in getting me back on the road. More

Everyone was very pleasant and work seemed to be done in a timely fashion. The work was explained to me and all of my questions were patiently answered. The service dept was very accommodating to my schedul a timely fashion. The work was explained to me and all of my questions were patiently answered. The service dept was very accommodating to my schedule. More

I purchased a new Ford Explorer Limited. Exemplary service from everyone involved. I will definitely recommend this dealership to anyone purchasing a new care. Thank you very much. service from everyone involved. I will definitely recommend this dealership to anyone purchasing a new care. Thank you very much. More

I try to take my car here for service because the people are always friendly. They explain what work needs to be done, and offer competetive pricing. are always friendly. They explain what work needs to be done, and offer competetive pricing. More

I can't believe I got charged for tightening a screw that holds the battery stable in the trunk. Wouldn't have needed it if design had not been defective. When the rest of bill is $3000, a charge such as th holds the battery stable in the trunk. Wouldn't have needed it if design had not been defective. When the rest of bill is $3000, a charge such as this leaves a very bad taste and a total disregard for customer loyalty. More

Always pleased with quick, friendly and effecient service. Wouldn't go anywhere else. That's the reason my husband leased his new car there recently. service. Wouldn't go anywhere else. That's the reason my husband leased his new car there recently. More

very very friendly kept me updated on my car. good prompt service. I will recommend the service department to everyone. thanks for your service. Kent service. I will recommend the service department to everyone. thanks for your service. Kent More