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Robert Brogden Buick GMC

Olathe, KS

4.7
5,426 Reviews
Robert Brogden's Olathe Buick GMC is one of the top selling Buick GMC dealers in the Midwest! If you're looking for a new car, truck or SUV, you'll find it at Robert Brogden's Olathe Buick GMC. With one of the largest selections around, we are proud to feature the complete line of new Buick and GMC models, from the luxurious Yukon and professional grade GMC Sierra to the affordable Buick Envista, sporty Buick Encore GX and sophisticated Enclave. Plus, we have a wide selection of Certified Pre-Owned and Used vehicles in all makes and models. And, for your vehicle service needs, our Service and Parts department is ready to take care of any maintenance, service, or repair your vehicle may need. Robert Brogden's Olathe Buick GMC is centrally located, close to Kansas City and cities like Overland Park, Leawood, Mission, Spring Hill, Shawnee-Mission.
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1500 E Santa Fe St

Olathe, KS

66061

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Showing 5,426 reviews

November 14, 2022

$7000 in 3 months and still not fixed. I have submitted a review before this one. More

by DHURLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jake Blackman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2022 -

Robert Brogden Buick GMC responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, The Robert Brogden Buick GMC Team

Nov 16, 2022 -

DHURLA responded

dhurla@hotmail.com is my email

November 13, 2022

Easiest transaction that I’ve experienced. Jason was on top of it from the start. I was really impressed. I’ll buy from this dealership again. More

by weston.bryant1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Carnes
Nov 16, 2022 -

Robert Brogden Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Robert Brogden Buick GMC Team

November 12, 2022

After more than 30 years of taking delivery of many vehicles from the Brogden Dealership, we had another great experience on 10/21/22 with the purchase of a new 2022 Sierra Denali 1500. Everyone we de More

by RSQD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Blackman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Levin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastien Granger
Nov 15, 2022 -

Robert Brogden Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Robert Brogden Buick GMC Team

November 12, 2022

It was a very nice and easy experience. I highly recommend this dealership. Gm and sales person and financing was great. More

by abbysilver2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Levin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Levi Dinsmore
Nov 15, 2022 -

Robert Brogden Buick GMC responded

Thanks for your outstanding review! Sincerely, The Robert Brogden Buick GMC Team

November 09, 2022

Large inventory with helpful sales people, paperwork was quick and easy to complete. Will be back again. More

by tristateplumbingheating
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Sargent, Zella Rudolph
Nov 09, 2022 -

Robert Brogden Buick GMC responded

We love hearing about customers that have a terrific experience at Robert Brogden Buick GMC! Sincerely, The Robert Brogden Buick GMC Team

November 06, 2022

HUGE price increase in basic oil change service without any explanation or communication. $117 for a scheduled oil change that took over an hour is not what I expected. More

by bentleymessner
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Toby Weiner
Nov 07, 2022 -

Robert Brogden Buick GMC responded

Thank you for your feedback. Unfortunately, the cost of oil has gone up significantly. Due to this, we’ve had to raise our prices. If you would like to discuss this further, please do not hesitate to reach out to us. Sincerely, The Robert Brogden Buick GMC Team

November 06, 2022

Easy to work with and an overall great experience. Will go back for future vehicle purchases More

by aguile18
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
PHILLIP MILLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Levin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2022 -

Robert Brogden Buick GMC responded

Thank you for leaving this remarkable feedback! Sincerely, The Robert Brogden Buick GMC Team

November 05, 2022

Great staff and buying experience. Put customer first throughout the buying process. Have earned our trust More

by PAT.SARGENT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Blackman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Levin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Sargent
Nov 07, 2022 -

Robert Brogden Buick GMC responded

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. We are happy to see that your visit reflects these values! Sincerely, The Robert Brogden Buick GMC Team

November 05, 2022

UPDATE - I went into the dealership Nov 5th to discuss the issues with my 2021 Yukon Denali. They wanted to work with me make things right. They ordered a new one for me, and put me into another one, un More

by stina925
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Levin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tino Stowers
Nov 07, 2022 -

Robert Brogden Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Robert Brogden Buick GMC Team

November 04, 2022

Quotes estimate was 250 to replace a switch and I ended up being charged nearly $400. The switch was 75 and labor was less than an hour. Last time you will see me at this location. More

by CHRISABORREGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t rennet his name
Nov 07, 2022 -

Robert Brogden Buick GMC responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. We would appreciate the opportunity to discuss your time spent with us. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, The Robert Brogden Buick GMC Team

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