Roesch Ford

Came in for an oil change, which was completed extremely quickly. An issue with us never having transferred the warranty over from my in-laws was brought to our attention. The staff, Randy in particular, wa quickly. An issue with us never having transferred the warranty over from my in-laws was brought to our attention. The staff, Randy in particular, was very helpful in getting everything straightened out. We've never had a problem with this dealership, the service work, salesmen, or any of the employees. Nothing but great experiences here. Thank you. More

All was wonderful until all was near complete; at that point out of the blue I was told my batter was low and would need replacing soon. He than asked if I wanted them to "pop in" a new one for $275. Mayb point out of the blue I was told my batter was low and would need replacing soon. He than asked if I wanted them to "pop in" a new one for $275. Maybe that is what a battery costs but I just wasn't ready to do that at the moment. Sure I am wrong but it almost seemed as if I was being marked because of my age. Still think your service is great. More

I’m a one man one truck company and Ryan understands that the truck can’t be down long. He got me in and out in a reasonable amount of time and kept me up to date with the findings and repair cost the truck can’t be down long. He got me in and out in a reasonable amount of time and kept me up to date with the findings and repair cost More

People were fine. All friendly. I had made an appointment for 7:30 AM and arrived about 10 minutes early. Oil change and tire rotation took 1 hour and 10 minutes. All friendly. I had made an appointment for 7:30 AM and arrived about 10 minutes early. Oil change and tire rotation took 1 hour and 10 minutes. That is far too long considering that I had made an appointment with what I wanted to have completed. I told them in advance when I made the appointment that I would wait in the waiting area. Your free coffee is good but not enough for me to justify sitting for over an hour for a simple procedure. More

Great customer care ,I was very happy with the service . I put your canopy on the east side 40 years ago. Long time I have been going to Roesch. I put your canopy on the east side 40 years ago. Long time I have been going to Roesch. More

Rory was great to work with. The service/prep for the vehicle was not impressive. This was a used 2023 cargo van with only 2,500 miles which I traveled 175 miles to pickup. So The service/prep for the vehicle was not impressive. This was a used 2023 cargo van with only 2,500 miles which I traveled 175 miles to pickup. So all communication was done via phone online pictures. I had requested that they remove all the custom fixtures that were bolted down in the cargo space. They did remove fixtures but left all the holes exposed to the outside! This got fixed per my request. They also failed to fix a very fixable mud flap which was hanging loose and about to fall off. This was also fixed per my request. Also, damaged but not fixed was an interior molding piece which I got partial credit. Lastly, this nearly new van had only 1 key which I only learned about as I am about to leave the dealership and too late to raise an issue. Overall they were very nice to work with but I would say that their vehicle preparation needs work. More

Rob was very professional and courteous. He located my truck and body immediately. A real gentlleman He located my truck and body immediately. A real gentlleman More

Super nice guy in service. No issues . Thanks for the work. See you next time No issues . Thanks for the work. See you next time More

Dealership was professional, prompt and fair. Have bought a few vehicles over the years and consider them best Ford experience. Have bought a few vehicles over the years and consider them best Ford experience. More