Roseville Toyota

Loved it Dallas was super cool and super helpful, great guy! The dealership was lovely and had excellent vibes. No one gave off that gross car salesman vibe th Dallas was super cool and super helpful, great guy! The dealership was lovely and had excellent vibes. No one gave off that gross car salesman vibe that some have More

Great Jim Stockman was my service man and he was great Oil change, needed a driver belt and suggested a net battery It was great dealing with him Didn Jim Stockman was my service man and he was great Oil change, needed a driver belt and suggested a net battery It was great dealing with him Didn’t get a battery at Toyota but the car is running so much better Thanks !! More

Problem with a new RAV4 The day after I purchased my 2018 RAV4, a problem (drifting to the right) became very apparent. There ensued a a 2+ month "controversy" about this The day after I purchased my 2018 RAV4, a problem (drifting to the right) became very apparent. There ensued a a 2+ month "controversy" about this problem and requiring me to take this new vehicle to the dealership multiple times and it spending several days in the Service Department undergoing tests, etc. Roseville Toyota representatives acknowleged the problem in spite of their, and a Toyota corporation engineer, indicating that the vehicle met Toyota specs. The situation required escalation to the Toyota corporation level. What followed was a 2+ month back and forth situation until a resolution finally occurred. During this tense period Senior Service Consultant Kyle Shumacher was always polite, civil, and helpful. His supervisor, Cole Anderson, was the same. Their position was difficult; tryng to resolve my complaint, represent Roseville Toyota, and meet Toyota corporate requirements. Although this experience was very frustating, I would gladly be served again by Kyle and Cole. I would rate those two at five stars. However, my rating of this whole experience results is 4 stars or less. During this experience I drove another Toyota RAV4 in the Roseville Toyota inventory and it displayed the same problem as my vehicle. I believe this problem must exist in all similar 2018 RAV4s. I also believe that the Toyota corporation is sufficiently competent to recognize and resolve this problem prior to the sale of said vehicles. In total, all of this caused me to lower my rating. More

Excellent customer service My Service advisor Adam was so good making sure everything goes out well and by the time work was done he briefly explained all the scope of works don My Service advisor Adam was so good making sure everything goes out well and by the time work was done he briefly explained all the scope of works done. More

70,000 mole oil change I’ve bought multiple cars and have been pleased. The service went very well. I am requesting service discounts along with mailed discounted coupon I’ve bought multiple cars and have been pleased. The service went very well. I am requesting service discounts along with mailed discounted coupon offers for future services. More

frist oil change Was greeted as I drove into the service area. Gave them my name and was escorted to a service rep. All personnel were great and showed pride in what t Was greeted as I drove into the service area. Gave them my name and was escorted to a service rep. All personnel were great and showed pride in what they do. Was in and out. More

Great service! When choosing a new vehicle my family always chooses Roseville Toyota. The service we get is always outstanding and our service advisor Jim Stockman a When choosing a new vehicle my family always chooses Roseville Toyota. The service we get is always outstanding and our service advisor Jim Stockman always takes excellent care of us. He is a great asset to your company and he really cares about his customers!!!! More

Service experience Paul was amazing to work with, very friendly and helpful! I look forward to my next appt with him, he does his job very well! Paul was amazing to work with, very friendly and helpful! I look forward to my next appt with him, he does his job very well! More

Nightmare from the moment we walked inside As soon as we sat down inside, our experience went downhill. The sales managers who negotiate your deal are a joke. Why not come out with your best de As soon as we sat down inside, our experience went downhill. The sales managers who negotiate your deal are a joke. Why not come out with your best deal out of the gate instead of making a customer spend five hours to get the price to where it could have been from the first 15 minutes? Not only that, but to get the payment lower they removed features and didn’t tell us. Funny how in the initial conversation those were not removable but when it came down to making a sale, they were. Then when we finally got into finance, we gave information on a lower rate and were told we would need to do the footwork and come back within 7 days. Come to find out (after hours of research and footwork) the dealership has a deal with the credit union and should have offered the rate on the spot. Multiple calls back into finance provided no concrete responses. I have yet to receive any paperwork showing who my loan is funded with and if I got the lower rate. When we were called to inquire about our visit, all of this was shared and we were reassured a call back, which weeks later we have still yet to receive. I will never purchase another vehicle from this dealership and I have and will continue to tell all of my friends and family to do the same. More

Steve Hancock has a Poor attitude I have had my new RAV4 for 2 months. Last night I went to the Customer Appreciation dinner and I brought my contract with me because I had some quest I have had my new RAV4 for 2 months. Last night I went to the Customer Appreciation dinner and I brought my contract with me because I had some questions. I walked into one of the offices to get direction of who I needed to talk to to answer my question. Steve Hancock immediately interrupted my conversation and stated "Didn't we already take care of that" (referring to a Lo-Jack I didn't want that was removed from my contract AND I had not even finished my question). I stated "Yes we did but I have a question." His response (with a condescending attitude) "What now, dude you are in here ever week complaining about something, let's go to finance so they can explain. As I followed him, I stated "I've had the car for two months and I've only been in here twice." My thought was, what does it matter, I have questions and you shouldn't have an attitude towards me. As we were walking, he said "you didn't get suckered into anything" referring to a comment I had made about the lojack (I'm sorry but when you say no to lojack at least 6 times and it still ends up on your contract, you tell me what you call it). I didn't appreciate his comment, since he was't part of the original process so I said "Bite me!". He turned around with an attitude and said "What did you just say to me?" I said "Bite me". Then he started ranting and getting upset, so I walked away. I'm sorry, but as a customer, he started with an attitude. Instead of "how can I assist you", I was greeted with "dude, what now!" Not cool! More