Roseville Toyota

Disappointed about the bait & switch I test drove a blue rav4 that i had my heart set on. I really wanted that blue rav the color was very important to Me. I have always wanted a blue car I test drove a blue rav4 that i had my heart set on. I really wanted that blue rav the color was very important to Me. I have always wanted a blue car. We went too negotiate on the price. We haggled awhile. They kept coming with the same deal a couple times. I was not taking my time to decide. We agreed on a price. He came back out & told me we took too long to agree on a price & They had sold my blue rav to someone else while we were haggling. He ran & grabbed a grey one for me Instead. I didn't want a grey one! But they did give me the same deal for this one. The low milage & warranty is really what got me to buy this car. They never let us be alone they hovered next to us the whole time. We couldnt talk to each other privately. It made it feel awkward & uncomfortable & gave it a very unpleasant experience. I wouldn't go back & buy another car there because of this tactic alone. I am not a car hopper & i do love the rav but i was Told by the salesmen oh you will forget about the color not being blue in a few days. No i haven't i am very disappointed they sold the blue rav from under me! I really wanted to see that blue car everytime i went out to drive somewhere. Overall i didn't enjoying buying this car & am very disappointed in the experience I had with this dealership. I dont have any of the new car excitement you should have when you just made a major purchase More

Very nice All the people who I dealt with were very nice and the price was nice too everything was nice nothing negative to say so far. All the people who I dealt with were very nice and the price was nice too everything was nice nothing negative to say so far. More

Bad from start to finish Every part of the experience was bad from start to finish. The original terms agreed upon and contract I signed were not even close to what I ended up Every part of the experience was bad from start to finish. The original terms agreed upon and contract I signed were not even close to what I ended up getting. 3 times I had to go back because of errors on my contract (not made by me) and the topper was I was supposed to be contacted after my last visit about a second key fob but o one bothered (not surprised). There is much more that contributed to this awful experience but I'm going to just end it here and won't be back and will discourage friends and family from buying here. More

Love my Toyota! Frank was a great salesman. Didn't waste my time and wasn't pushy or sharky. He helped me narrow down my choices to find what I really wanted and work Frank was a great salesman. Didn't waste my time and wasn't pushy or sharky. He helped me narrow down my choices to find what I really wanted and worked with me to get the best deal. Thanks Roseville Toyota for making car shopping a less stressful experience!! More

Compliment for sales Best,nice and kind very profecional staff.Thank you Ed and Ray! Excellent job! RECOMMEND Toyota Roseville for happynest time and good deal .Nice to me Best,nice and kind very profecional staff.Thank you Ed and Ray! Excellent job! RECOMMEND Toyota Roseville for happynest time and good deal .Nice to meet you! More

Loved it Dallas was super cool and super helpful, great guy! The dealership was lovely and had excellent vibes. No one gave off that gross car salesman vibe th Dallas was super cool and super helpful, great guy! The dealership was lovely and had excellent vibes. No one gave off that gross car salesman vibe that some have More

Great Jim Stockman was my service man and he was great Oil change, needed a driver belt and suggested a net battery It was great dealing with him Didn Jim Stockman was my service man and he was great Oil change, needed a driver belt and suggested a net battery It was great dealing with him Didn’t get a battery at Toyota but the car is running so much better Thanks !! More

Problem with a new RAV4 The day after I purchased my 2018 RAV4, a problem (drifting to the right) became very apparent. There ensued a a 2+ month "controversy" about this The day after I purchased my 2018 RAV4, a problem (drifting to the right) became very apparent. There ensued a a 2+ month "controversy" about this problem and requiring me to take this new vehicle to the dealership multiple times and it spending several days in the Service Department undergoing tests, etc. Roseville Toyota representatives acknowleged the problem in spite of their, and a Toyota corporation engineer, indicating that the vehicle met Toyota specs. The situation required escalation to the Toyota corporation level. What followed was a 2+ month back and forth situation until a resolution finally occurred. During this tense period Senior Service Consultant Kyle Shumacher was always polite, civil, and helpful. His supervisor, Cole Anderson, was the same. Their position was difficult; tryng to resolve my complaint, represent Roseville Toyota, and meet Toyota corporate requirements. Although this experience was very frustating, I would gladly be served again by Kyle and Cole. I would rate those two at five stars. However, my rating of this whole experience results is 4 stars or less. During this experience I drove another Toyota RAV4 in the Roseville Toyota inventory and it displayed the same problem as my vehicle. I believe this problem must exist in all similar 2018 RAV4s. I also believe that the Toyota corporation is sufficiently competent to recognize and resolve this problem prior to the sale of said vehicles. In total, all of this caused me to lower my rating. More

Excellent customer service My Service advisor Adam was so good making sure everything goes out well and by the time work was done he briefly explained all the scope of works don My Service advisor Adam was so good making sure everything goes out well and by the time work was done he briefly explained all the scope of works done. More

70,000 mole oil change I’ve bought multiple cars and have been pleased. The service went very well. I am requesting service discounts along with mailed discounted coupon I’ve bought multiple cars and have been pleased. The service went very well. I am requesting service discounts along with mailed discounted coupon offers for future services. More