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Roswell INFINITI of North Atlanta

Roswell, GA

4.6
2,626 Reviews
For an unmatched luxury experience with one of the nation's original INFINITI dealerships, visit Roswell INFINITI today. Serving Atlanta, Alpharetta, Marietta, Cumming, Gwinnett, Sandy Springs, and surrounding areas. We now have Shop from Home options and Buy from Home options available. We have a large selection of new INFINITI cars, luxury SUV's and pre-owned vehicles so you can find exactly what you've been searching for. Our team is customer focused, experienced and eager to help with any and all INFINITI sales, service and parts needs. We offer all the popular INFINITI models like the INFINITI Q50, QX55, QX50, QX60, QX80 and more. By consistently providing world class service, we strive to make every customer a customer for life. Give us a call at (770) 625-8500 to set up your visit with us today. We are located a short drive from anywhere in metro Atlanta at 11405 Alpharetta Hwy Roswell GA, 30076. Shop from Home on our website!
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11405 Alpharetta Hwy

Roswell, GA

30076

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Showing 2,626 reviews

May 02, 2019

Leasing a QX60 What a pleasurable easy experience! I worked with Josh Andrews, and he made the whole process so wonderful! Every detail from the financial aspects t More

by Rmandell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Andrews, Reginald Johnson
May 04, 2019 -

Roswell INFINITI of North Atlanta responded

On behalf of all of us at Roswell INFINITI thank you for a wonderful review! We are thrilled that you enjoyed your experience at our dealership. We count ourselves lucky for customers like you. We look forward to working with you again in the future! Thank you from the Roswell INFINITI Team!

May 02, 2019

Excellent Great experience very professional. I would defiantly recommend Roswell Infiniti to all my friends and family. Anthony Smith was a great sales man to More

by michaelbe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Smith, Reginald Johnson
May 04, 2019 -

Roswell INFINITI of North Atlanta responded

Thank you so much for taking the time to give us your feedback. We are thrilled to hear about your experience at Roswell INFINITI. We hope to see you again for all of your INFINITI needs.

May 02, 2019

Requested synthetic oil...not used. I usually have such a wonderful experience with both your sales and service departments. This time...not so much. Requested synthetic oil not used. I More

by PATTYNMIKE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Johnson
May 04, 2019 -

Roswell INFINITI of North Atlanta responded

First, I would like to thank you for taking the time to review your recent experience at Roswell INFINITI. It is only through feedback such as yours that we are able to create a better experience for our customers. I was disappointed to read of your recent service experience. We have taken steps to improve this process for your future service visit.

May 01, 2019

Oil change Everyone was so nice and professional. The oil change was done in a timely manner. Also, my car was cleaned nicely. Only positive things to say. More

by ANATH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nice lady in the express oil change.
May 04, 2019 -

Roswell INFINITI of North Atlanta responded

Thank you so much! It was our pleasure serving you and we hope to see you again!

May 01, 2019

Great experience Wendell was great. I’m sorry I can’t recall the managers name but he was honest and upfront, very nice. First time we have ever had the service manage More

by marpro112
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wendell Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Gray, Sean Kashani
May 05, 2019 -

Roswell INFINITI of North Atlanta responded

Thank you so much for taking the time to give us your feedback. We are thrilled to hear about your experience at Roswell INFINITI. We hope to see you again for all of your INFINITI needs.

May 01, 2019

Dealership Experience This was my second visit to the dealership to purchase a vehicle, and experienced the same welcoming atmosphere, knowledgeable Sales Representative (D More

by GRAN8941
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic La Barrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reginald Johnson
May 04, 2019 -

Roswell INFINITI of North Atlanta responded

On behalf of the Roswell INFINITI of North Atlanta Team, thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!

May 01, 2019

Fantastic! Our experience was impeccable. From first hello to driving off with our car to end the whole process took less than 3.5 hours (including finance) More

by RobthraX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elizabeth Marshall
May 04, 2019 -

Roswell INFINITI of North Atlanta responded

Thank you so much! It was our pleasure serving you and we hope to see you again!

May 01, 2019

Fantastic! great attention to detail and very professional! Dominic is great to work with and extremely helpful. We've very much enjoyed our experience with Ro More

by loftusmail@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominic La Barrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2019 -

Roswell INFINITI of North Atlanta responded

Thank you so much! All of us at Roswell INFINITI are pleased that you had a great and worry free service visit. Be sure to let us know if there is anything else we can do to make your experience a stellar one.

April 30, 2019

Best buying experience! Christian and Sean were great to work with! They were extremely helpful and fun to talk with while going through paperwork. We are beyond happy with t More

by Jron97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Kashani, Christian Puglisi
May 04, 2019 -

Roswell INFINITI of North Atlanta responded

Thank you so much for taking the time to give us your feedback. We are thrilled to hear about your experience at Roswell INFINITI. We hope to see you again for all of your INFINITI needs.

April 30, 2019

Started great, finished poor We had a communication breakdown which ended up with the Service Manager stating that he would pay it out of his own pocket since we're probably never More

by COREYNITE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bruce Scott
May 06, 2019 -

Roswell INFINITI of North Atlanta responded

Corey, Thank you so much for your feedback, we do appreciate it. We’re very sorry for any misunderstanding that may have occurred. When you came into the dealership to get your vehicle serviced due to rattle noises coming from the drivers front door, you were informed at write up that the issues would be treated as a warranty issues, but if it turned out to be non-warrantable you would be responsible for the repair. Repair turned out to be non-warrantable (large seeds inside of door panel). When customer was advised & shown debris, he said he would have to call his wife. When you informed out Service Advisor that if you were required to cover the cost of the repair you would not be returning to our service department, he agreed that Roswell INFINITI would take care of the invoice. Customer was advised & kept informed throughout. We're sorry if you feel as if you were treated with persistent sarcasm, our service team tried to go above and beyond to resolve this issue for you. We appreciate you choosing to service your vehicle at Roswell INFINITI of North Atlanta and do hope to see you again in the future. Thank you, Roswell INFINITI

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