Roswell INFINITI of North Atlanta

Excellent customer service and follow up. Rushdi is awesome. He has kept in contact with me throughout this first year of my new QX30, always offering great advice on various aspects of my new Rushdi is awesome. He has kept in contact with me throughout this first year of my new QX30, always offering great advice on various aspects of my new car. More

What a turn of events!! I was thoroughly impressed with how Stephany Duncan handled an unpleasant experience. On the day of my first appointment, I arrived approximately an h I was thoroughly impressed with how Stephany Duncan handled an unpleasant experience. On the day of my first appointment, I arrived approximately an hour after my appointment time. Because of that, Stephany was with another client and explained she would have someone else assist me. The Advisor who assisted me was Rick O'Leary. Rick was not a rude person, was knowledgeable, but appeared he was not going to do anything more than give the impression of "I was asked to assist you, so I am here". I was there to purchase a 2017 QX60 cash. Once we begin to view the vehicle, I was shown the windshield was cracked, but would be replaced. I said no problem though some shoppers would have been turned off by that and directed their attention elsewhere. As we continued the walk-around, though I asked Rick a few questions in which his answers were not favorable for me, I understood them and accepted them. However, on the passenger side door, there were two very small chips of paint missing and I asked could they be taken care of before purchasing. Rick did not even ponder the request and said; "No, that repair is not in the cost of the vehicle". Because he had such an "as a matter of fact" attitude the entire time, when he said he would not accommodate my touch up paint request, I was done with Infiniti of Roswell. I thanked Rick for his time and left because I felt that was totally unreasonable when purchasing a vehicle and especially one at an upper end dealership. After I left, maybe about an hour or so later, I received a call from Stephany saying she wanted to hear how things went. I explained to her I was not impressed at all and would be reengaging my search for the vehicle elsewhere. Stephany apologized and asked me to explain what was needed for me reconsider. Once she heard my concerns, she told me she would do what she could to take care of me and keep my business. Even though she said that, I was still leaning more toward other options than returning. The next day Stephany call me and told me my concerns were addressed and the vehicle would be ready in about 1 1/2 hours. After having a night to reflect, I realized I was dealing with a true professional who didn't forget about me and conducted a follow up call to check on me and that meant a lot. It was because of her diligence and pursuit in making sure I was satisfied, that I reconsidered and eventually did purchase the vehicle of my choice. Bottom line....Stephany told me she wanted me to return and allow her to provide me 5 star service and I received just that. More

Great salesmanship and customer service Josh worked quickly and got me the best deal possible. He was very attentive to the questions asked and got me everything i need to get out the door Josh worked quickly and got me the best deal possible. He was very attentive to the questions asked and got me everything i need to get out the door with the vehicle I wanted in 2 hours. This group is professional and very customer friendly... you're in good hands. More

great customer service No pressure. Rick was very knowledgeable and accommodating. I could not find a car that met all my needs and wishes, until I stepped into Infinity. No pressure. Rick was very knowledgeable and accommodating. I could not find a car that met all my needs and wishes, until I stepped into Infinity. More

Quick service oil change My service visit was a quick in and out basic oil change. The car was taken quickly and the work performed along with inspections of usual areas. Rota My service visit was a quick in and out basic oil change. The car was taken quickly and the work performed along with inspections of usual areas. Rotated tires as well per staff suggestion. More

amazing customer service from the moment I called to the moment my repair was completed I was treated as if I were important - don't experience this kind of customer service v from the moment I called to the moment my repair was completed I was treated as if I were important - don't experience this kind of customer service very often More

Good job! John Mark and Rushdi turned a frustrating situation to a very pleasant one in a days work. I appreciate you guys for taking the time to listen. Thanks John Mark and Rushdi turned a frustrating situation to a very pleasant one in a days work. I appreciate you guys for taking the time to listen. Thanks a bunch More

Rushdi the super salesman I went to Roswell Infiniti to just look around and see my options, due to Rushdi's informative dealing and Sam's previous deal with my friend, we ende I went to Roswell Infiniti to just look around and see my options, due to Rushdi's informative dealing and Sam's previous deal with my friend, we ended up buying, thinking about another vehicle for my wife. Thank you Sam & Rushdi More

Great Service It was great experience working with Rusdi to get our QX60. I would like to recommend this dealership to any of my friend who is interested in buying It was great experience working with Rusdi to get our QX60. I would like to recommend this dealership to any of my friend who is interested in buying an Infiniti. More

TREMENDOUS Partnership what can I say. Elizabeth and the entire team really know what they are doing and made it very simple to get a new QX80. Mr Derrick Baker is the "ma what can I say. Elizabeth and the entire team really know what they are doing and made it very simple to get a new QX80. Mr Derrick Baker is the "man". and after being an Audi guy for over 20 yrs, my feelings have changed. Last, love my girl in fiancee... Truly amazing ppl More