Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Rothrock Motor Sales - Service Center

Allentown, PA

4.5
2,108 Reviews
Call Service Center (888) 225-2491

2,108 Reviews of Rothrock Motor Sales - Service Center

Sort by
April 25, 2024

Everyone was extremely friendly and helpful. Best place to bring your vehicle for service and repairs More

by goamps1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simone McErlean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlene Kratzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2024 -

Rothrock Motor Sales responded

Thank you for your positive feedback! We are glad your service went smoothly and everyone was friendly and helpful! Until next time, take care!

Helpful
April 25, 2024

It took over 5 hours to do an oil change and to rotate tires. I hope this was an off day because I am a long time customer. More

by doug marin
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlene Kratzer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chelsea Norton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Sessanta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Helpful
April 24, 2024

Autumn was awesome and I felt she was fully engaged with my problems and had good solid solutions and recommendations More

by SHELLIEPANY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
autumn
Report | Print
Apr 25, 2024 -

Rothrock Motor Sales responded

Thank you for your kind words about Autumn! We are glad she was able to give you solid solutions and recommendations! Have a great day!

Helpful
April 24, 2024

Every time I had an appointment it was very prompt, had to wait awhile but what are u going to do More

by SUSANKLINE07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Sessanta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2024 -

Rothrock Motor Sales responded

Thank you for your feedback! We are glad your service went as planned and was prompt! Have a great day!

Helpful
April 21, 2024

My jeep had to be brought in for an unexpected service appointment and Steven Bennett and Patrick Jeffery made sure I had a loaner car to get to work so I would not be late. More

by Marylisa0103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Jeffers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2024 -

Rothrock Motor Sales responded

Thank you for your feedback! We are glad your vehicle was able to be serviced to your expectations! Have a nice day!

Helpful
April 20, 2024

Great service, everyone was very nice, well taken care of, would recommended to family and friends! More

by aprilfullam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simone McErlean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlene Kratzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chelsea Norton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Sessanta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2024 -

Rothrock Motor Sales responded

Thank you for your review and recommendation! Have a nice day!

Helpful
April 20, 2024

very profesional service manager, very willing to work with his costumer to find a solution on people's concerns. More

by amauryg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simone McErlean
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2024 -

Rothrock Motor Sales responded

Thank you for highlighting our service manager! We are glad they were able to work with you to find a solution! Have a nice day!

Helpful
April 19, 2024

The people in the service department were kind, helpful, informative. I would gladly recommend Rothrock to anyone. More

by rebelyanke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlene Kratzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2024 -

Rothrock Motor Sales responded

Thank you for your feedback and recommendation! We are glad to know you enjoyed our service department! We look forward to seeing you again, take care!

Helpful
April 19, 2024

Very professional solve my keyfab problem honored my warranty got inspection tire rotation we'll return for all service More

by DAVEO1656
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlene cratzer
Report | Print
Apr 23, 2024 -

Rothrock Motor Sales responded

We appreciate your review, and are glad your kayfab problem was fixed! Until next time, take care!

Helpful
April 18, 2024

I recently replaced the two tie rods on both sides of my car. After the alignment it feels if the steering wheel is slightly misaligned and not aligned with the wheels all the way. More

by tk1998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chelsea Norton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Rothrock Motor Sales responded

Thank you for your feedback. We are disappointed to learn that your vehicle was misaligned after receiving service. Please contact our Director of Operations, Patrick Jeffers, at 484-223-0527 so we can fix this issue.

Helpful
1
2
3
4
...
211