Route 46 Chrysler Jeep Dodge

Awful service dept I had the worst experience ever today with the service department. My oil change took 8.5 hours! I called last week to make an appointment for my oil I had the worst experience ever today with the service department. My oil change took 8.5 hours! I called last week to make an appointment for my oil change, I showed up today at 10am for my appointment, by the way I'm also 8 months pregnant, my car was taken in and I was told by Dan it would take about 2.5 hours and he would call me. Luckily I had my mom run some errands with me for that time, 3 hours passed and I received no call. I went back to the dealership and Dan informed me that the oil filter needed for my car was not in stock so they were waiting for it to be delivered. No apology, no update on time, in fact he walked away from me into an employee only door as he was talking to me. I left and waited another 2 hours until I called the back, at that time I was connected to Dan's voicemail, I left him a message to please call me back, no call an hour later so I called again! I was told Dan "stepped out" and I was connected to a female who told me my car wasn't ready yet. I asked her what was the point of making an appointment a week in advance if they weren't going to be prepared with the necessary parts, her explanation "We don't do that so in case you don't show up for your appointment then we aren't left with a part we can't use" ??? WHAT??? Another 3 hours later, my car was ready, still no call or update during that time, a grand total of 8.5 hours. The worst part was I went to the dealership 3 times and called 4 times, at no time did anyone apologize for how long it was taking or even call me with an update, did I mention I'm also 8 months pregnant? It was the most awful experience I have ever had with any dealership in my life. 8 months pregnant, 8.5 hour oil change, 3 trips to the dealership, 4 phone calls, NO UPDATE, NO APOLOGY. I would never suggest this place for purchase of a car, even if the sales people are decent, you will have to deal with the awful service department for years after! More

Mike M. went to bat for us! Mike Mangano is the sole reason my fiancé and I drove home a used car from Chrysler Dodge Jeep tonight. He went to bat for us, got us approved for fi Mike Mangano is the sole reason my fiancé and I drove home a used car from Chrysler Dodge Jeep tonight. He went to bat for us, got us approved for financing, and found us an awesome car that fits our budget. Definitely not used to having customer service people who actually go above and beyond anymore, but Mike really made us feel like he would have(and probably did) do way more than we ever could have asked or dreamed. Thanks Mike! More

Mike Mangano !! We purchased a 2011 Jeep Wrangler from RT 46. Mike was extremely helpful and courteous. He answered all our questions and was able to move the trans We purchased a 2011 Jeep Wrangler from RT 46. Mike was extremely helpful and courteous. He answered all our questions and was able to move the transaction along quickly. We will definitely recommend him to anyone who wants to purchase a car from RT 46. If you are thinking about purchasing a car, just pay a visit to Rt 46 Jeep and ask for Mike. You will see how he makes a typically "painful" experience "painless". I would definitely deal with him again!!!! More

Left with a great deal I arrived at the dealership looking at the chargers. Felicia came out to help us get the price we were looking for. I liked her motivation to find us I arrived at the dealership looking at the chargers. Felicia came out to help us get the price we were looking for. I liked her motivation to find us the deal we were looking for. I would recommend her to any of my friends looking for a vehicle More

Felicia is the best!!!!!! I had an appointment with Felicia and right away she was awsome. She worked really hard so I can have a decent car payment rt46 jeep should be really I had an appointment with Felicia and right away she was awsome. She worked really hard so I can have a decent car payment rt46 jeep should be really proud in having a salesperson like her thank you so much FELICIA can't wait to see you next time :-) More

Sales consultant Edwin Sarita is excellent hard worker!! I just purchased a Mazda 5 and i had the greatest buying experience ever. My sales consultant Edwin Sarita is the greatest he is fast, reliable, he ge I just purchased a Mazda 5 and i had the greatest buying experience ever. My sales consultant Edwin Sarita is the greatest he is fast, reliable, he gets you what you want so you leave happy. Before going to Route 46 Chrysler Jeep Dodge i a had gone to many dealers, and nobody would approve me for a car loan let alone help my situation., But when i got to Route 46 Chrysler Jeep Dodge it was a totally different experience from the moment i arrived at the door the whole gang at the dealer was like family. As soon as i met Edwin Sarita he started working hard to get me approved, and he did it fast, and it was so easy. Thanks Edwin and everyone at Route 46 Jeep Chrysler Dodge. I really appreciate your hard work, and the dedication you devoted to me!!! More

S Mckenzie I went to Chrysler Jeep and Dodge on rte 46 in little falls NJ with my sister because I love her dodge avenger, what I didnt expect was to be driving I went to Chrysler Jeep and Dodge on rte 46 in little falls NJ with my sister because I love her dodge avenger, what I didnt expect was to be driving a brand new 2014 model of the avenger home that night!! Lisa waa friendly she had enough energy for the both of us that night. Thank you Lord and thanks Lisa for putting a smile on my face!! I love my new car!! More

Bob Van Way is an excellent sales consultant Just purchased a new Jeep. Thanks to Bob Van Way who was a great help. Took his time working with me and helped guide me throughout the process. Excel Just purchased a new Jeep. Thanks to Bob Van Way who was a great help. Took his time working with me and helped guide me throughout the process. Excellent service. BUT (has nothing to do with Bob). I almost walked out soon after walking into the reception desk. The young lady was very unprofessional and definitely should not be assigned to welcome clients or potential customers - unwelcomed attitude and terrible hospitality. However she managed to page "any available sales rep" to assist me. No one showed up for some time, fortunately she saw a young sales rep who appeared to run away from me but fortunately for me we saw each other eye to eye so he was basically forced to help - the demeanor of being forced to help me was very evident. As we walked towards his desk, I happened to see Bob who was friendly with me two years back when I purchased a new Jeep - and I said hi. Immediately the sales rep that I was with handed me over to Bob, like trying to get rid of a disease. I ended up with Bob and purchased a brand new 2014 Grand Cherokee Limited 4x4 less than an hour later. More

HIGHLY RECOMMEND Buying or leasing any car (new or used) is never easy. But, I had another great experience at this dealership! Love the products and the people. I Buying or leasing any car (new or used) is never easy. But, I had another great experience at this dealership! Love the products and the people. I worked With RJ Salas, again and as usual; felt I was treated with respect, fairness and, above all, honesty. Would highly recommend a visit if you are in the market. They genuinely care about the customer and their overall experience. More

Best Car Sales Experience to date... Being in sales myself I hate the back and fourth # game. If you can do the deal do the deal.... I called and spoke with Gabe he asked me a few key que Being in sales myself I hate the back and fourth # game. If you can do the deal do the deal.... I called and spoke with Gabe he asked me a few key questions and said come in ill have everything ready for you. True to his word when I arrived most of the deal was done. Super Easy! Super Fast! Super Friendly! I walked in and out of Rt 46 in 45 minutes with a brand new 2015 4Dr Wrangler.. Being 5ft one I spoke to Kenny and he helped me get running boards for my new Jeep. Thank you Gabe and Thank you Kenny for a great car buying experience! I will recommend my friends and family to Route 46.... No BS Great deal and great employees! Keep up the good work!!!!! More