Route 46 Chrysler Jeep Dodge

Excellent Service We purchased a new 2014 Jeep Grand Cherokee Limited this weekend. From the moment Mike Mangano said hello/do we need some help we had a comfortable an We purchased a new 2014 Jeep Grand Cherokee Limited this weekend. From the moment Mike Mangano said hello/do we need some help we had a comfortable and positive feeling. He was professional, friendly , honest, knowledgeable and very easy to work with. The entire process was seamless. From deciding on the type of jeep- to the test drive- and trade in....he made this the best car buying experience we have encountered yet. We are a family of three Jeeps and we will certainly be recommending Mike Mangano and Route 46 Chrysler Jeep Dodge to our family/friends. Thank you Mike!....Sincerely-Kelly & Robert Stickno More

great buy I walk in was greated by great receptionist she directed me to marvin I explained my needs and he was very helpful in fullfulling them I purchased a I walk in was greated by great receptionist she directed me to marvin I explained my needs and he was very helpful in fullfulling them I purchased a grand caravan great price great service great dealership More

Worst Service This place is absolutely terrible. Went to test drive a Jeep Wrangler no sales person would help us. When a Supposably floor manager said he would hel This place is absolutely terrible. Went to test drive a Jeep Wrangler no sales person would help us. When a Supposably floor manager said he would help us he took us outside and just told us everything bad about the car and how we most likely wouldn't be able to afford the car without knowing our credit or possible monthly payments. Told us it would be $5,000 down and $500 a month. Little to his knowing I have three leased Mercedes in my drive way. Very rude service and I would never recommend this place or buy any car from them. More

He spent 20 minutes telling us how and the product was! I understand that we walked in on a Friday night and the salesmen mentally had checked out for the day, but never in my life have I received such horr I understand that we walked in on a Friday night and the salesmen mentally had checked out for the day, but never in my life have I received such horrible service! My friend had already gotten the wrangler priced out at a dealer a bit far from her, so we decided to stop here since it would be closer to home and would make everything more convenient for her. Well as soon as we walked through the door the sales staff scattered! We were then approached by a young Spanish guy with a serious attitude problem! Before opening his mouth he gave us a dirty look. He proceeded to ask my friend why she wanted a wrangle to "pack all your friends in the car and go to the beach or to school". Now I get that we look young but we have been out of school for years now. This all went down in front of a so called manager! The manager then proceeded to take us outside and tell us he had all the numbers in his head and was better prepared to answer our questions. Once outside he trashed the wrangler telling us how bad it was on gas and how the drive was horrible, he would never let his daughters drive it! This went on for about 20 minutes or so! He answered every single question we had with "but do you really want a 500 dollar payment". After a while he asked what other cars she was looking at once she said Mercedes he went on telling us ridiculous numbers for Mercedes vehicles not knowing we came in one and had 3 other once parked in her driveway. This solidified that he just wanted us out! I asked multiple times to test drive the car and he continued to answer the same way! Finally when he saw I was visibly irritated he switched his story to "listen half my guys are on vacation the other half left at 5". Needless to say my friend got the wrangler at another dealership! We have never encountered such horrible service! this so called managed trash talking the product he is paid to sell does not reflect well on the dealership! More

Awesome dealership ! I just leased a jeep and had an awesome experience. Mike was great! He was extremely nice, helpful and informative. I absolutely love my truck and I a I just leased a jeep and had an awesome experience. Mike was great! He was extremely nice, helpful and informative. I absolutely love my truck and I am very happy with my decision. More

Horrible experience I had such a bad experience. I emailed asking for an e price, they never replied. I emailed again and I received a message titled the car was no lon I had such a bad experience. I emailed asking for an e price, they never replied. I emailed again and I received a message titled the car was no longer available, but the message said it was. I called back and made an appointment to see the car the next day. When I got there, it was down the road getting brakes put on. I waited 3 and a half hours until it came back. I test drove it, loved it and was told it was $2000 more than what was advertised. They said they advertise low to get people in because it is such a competitive area. I would not recommend this dealership. More

Love!! I came into this dealership with no idea of what I wanted. I was immediately greeted by Gabe. He walked me around the showroom showing off model after I came into this dealership with no idea of what I wanted. I was immediately greeted by Gabe. He walked me around the showroom showing off model after model. We finally came across the patriot and I fell in love! Gabe was great to work with. He helped me with prices and couldn't have been any nicer! He was sooo helpful with my first car purchase and I would highly recommended him to anyone who is looking for a great deal! I will surely be back to work with Gabe at this dealership! More

Special Finance Manager Christine helped finance a truck for my grandson. She was very kind and polite during our working with her. She is overall a caring individual. It was Christine helped finance a truck for my grandson. She was very kind and polite during our working with her. She is overall a caring individual. It was a pleasure working with her. More

Amazing Experience I am often servicing my car at this center and can not begin to explain the kindness and patients of the entire staff.. Having recently gone thru a te I am often servicing my car at this center and can not begin to explain the kindness and patients of the entire staff.. Having recently gone thru a terrible ordeal with the new car division this experience has been a breath of fresh air. One employee in particular stands out his name is Scott Hirsch... Scott and his entire staff go above and beyond in customer service, you are fortunate to have them on your team. More

Duct tape and grand larceny My insurance paid $2000 to have a wiring harness replaced due to rodent damage. The service advisor warned me that I should not drive it until they in My insurance paid $2000 to have a wiring harness replaced due to rodent damage. The service advisor warned me that I should not drive it until they install a "new" wiring harness. Instead of replacing a $600 wiring harness at $100 an hour, they had their mechanic cut through the exposed wiring and reconnect it and then tape it up. $2000 and 12 hours billed on top of another 20 hours tacked on to cover their bottoms which they said they were doing me a favor by not billing me; they decide it is done and give me my car to go home with. So I brought it to another dodge service station for an inspection, and it fails. They tell me to bring it back in 10 days tosee if the sensors reset themselves because the car needed more miles on it to get eeverything to work right. I go to drive away and 500 feet from the service driveway the check engine light comes on and I bring it right back. The other dealer takes the car and the advisor calls me and says that the mechanic pointed out that there is no "new" wiring harness in the car and they only rewired and taped the harness and wired it wrong at that which caused the camshafts to malfunction and break. I called Scott the service manager at route 46 Chrysler Jeep and dodge in a fury telling him everything he did wrong. He denied it, and said, "I watched the mechanic put in a new one myself". I told him what the other mechanic at another dealer said and he got very angry and hung up the phone on me. He called me back fifteen minutes later after talking to my insurance agent who said he would gladly be my witness in court, and Scott says, "I'm so sorry, my mechanic only repaired the wire instead of replacing it, I am very sorry, I feel so embarrassed, I will send the new wiring harness to the other dealer and pay for the install there." So it was the mechanics decision to only fix the wiring and help the dealer pocket $2000? At the other dealer where my car was the service manager had not heard from Scott, saying Scott didn't tell me about paying for a new wiring harness. They replaced the camshafts, cam phasers, and valves all which malfunctioned from a improperly repaired wiring harness which was charged on my receipt as being a new wiring harness. since then I spoke to Scott. it's been a month now, my car is not fixed, I told him that this is a serious issue that they sent me on the road with a car that had bad wiring, also to mention that the car stalled 3 times on the highway going home the day they gave it back after they first fixed it. I mentioned to Scott just a few minutes before writing this and I said, "your mechanics faulty wiring job caused the camshafts to break, and the cam phasers to fall apart is what the mechanic at the other dealer told me", I also told him, "I have contacted dodge customer assistance and that all this new problems with the camshafts and cam phasers were paid for by Chrysler under warranty and that I will be mentioning that to Chrysler. Scott became very angry and defensive, saying, "i am friends with all of them at chrysler, i know all of them and have worked with them for 30 years and they will always take my word over yours, they pay me to go to court with my engineering degree to debunk all claims like this and i get paid for it." He kept mentioning about the cam phasers and pretending to ignore the camshaft problems which were caused by the faulty wiring job. when i mentioned that the mechanic at the other dealer told me that is what caused the camshafts to break, he became very angry, and started mumbling beligerantly, called me "crazy" and hung up the phone on me. Seriously! For everyone's SAFETY, DO NOT GO HERE! They gave me back my car when it was a serious potential fire hazard, exactly what they warned me against; saying I needed a new wiring harness. More