Route 46 Chrysler Jeep Dodge - Service Center

Amazing experience. .treated well by the staff and servii oh ce managers.. almost like family.. everyone was very accommodating and helpful .treated well by the staff and servii oh ce managers.. almost like family.. everyone was very accommodating and helpful More

Always pleased with the professionalism and courtesy of the staff. One issue was overlooked and I needed to return to resolve but the staff took care of the matter. the staff. One issue was overlooked and I needed to return to resolve but the staff took care of the matter. More

Very easy simple and good customer service n job well done. Also it wasn't a long wait done. Also it wasn't a long wait More

Armin is beyond amazing- excellent customer service …. . very attentive and exceptional follow up Skills… great . very attentive and exceptional follow up Skills… great More

Juan Hernandez my service advisor was amazing. Great communication throughout the entire process. He keep me informed and went above and beyond. Great communication throughout the entire process. He keep me informed and went above and beyond. More

The issues was resolved in roughly 10mins…. .Juan was walking passed and noticed I was there so something that we thought was already resolved. Even showed me ok how to fix it if it happens agai .Juan was walking passed and noticed I was there so something that we thought was already resolved. Even showed me ok how to fix it if it happens again More

Very helpful and easy to deal with very good service technician would definitely come back thank you technician would definitely come back thank you More

Service overall was great! Angelina who met me when checking in, reviewed all services being done was excellent! She constantly came to check up on me. The dealership lost a st Angelina who met me when checking in, reviewed all services being done was excellent! She constantly came to check up on me. The dealership lost a star because for my oil change, tire rotation and alignment I was there waiting 3 hours. And after driving off the lot I noticed something was off with the rosary hanging in my car. It seems that they may have accidentally broken it and tried to fix it. I almost didn’t notice but I did because they didn’t fix it correctly. The cross was no longer freely hanging as it is in a standard rosary. Although I appreciate the attempt to fix it, I would’ve appreciated having been told that it had been broken because of the sentimental value behind it. My father who is currently deployed over seas gave me this rosary. So I was a little disappointed to see it had been broken. More

My jeep was in for an oil change and tire rotation for an 8:15a scheduled appointment. I was on time. When I asked the young woman in the service department if they also balance the tires during the rotati 8:15a scheduled appointment. I was on time. When I asked the young woman in the service department if they also balance the tires during the rotation she said no. I asked if I could add this to the service and she said yes. 2 hrs later the vehicle wasn’t ready. I asked how much longer? She said not much longer. She finally came out and said it was ready. I looked at the paper work and the tires weren’t balanced. She failed to relay this to the mechanic. I had to wait another 1 hour or so. The young gentleman who she was training came to me around 1p. I was there close to 5 hrs which was ridiculous! I wasn’t coming back to have this done. She offered me a 10% discount and I said I’m not paying for the tire balancing after waiting for several hours and that she failed to put the request in to have it done. Her supervisor okayed the pro bono service for the tire balancing. In the end, she needs to listen and write things down the customer requests instead of saying yes she’ll take care of it. I was so annoyed because I work and it took a half of days work from me that I don’t get paid for. More

As always great service at this Location, service advisors and technicians are outstanding. Updated on status of work. advisors and technicians are outstanding. Updated on status of work. More