Route 46 Chrysler Jeep Dodge - Service Center

The services department was unprepared for my vehicle. Even thou I had a schedule appointment. My vehicle had to stay for 2 days and still wasn't services properly. I was charged for repairs that wasn't Even thou I had a schedule appointment. My vehicle had to stay for 2 days and still wasn't services properly. I was charged for repairs that wasn't completed until the 29th of March. They dealer didn't even have a loaner vehicle to accommodate me while they kept my vehicle. More

RT 46 Little Falls service department is absolutely the best customer service and quality work. I love my new Jeep and Mike C made it easy to decide on purchase best customer service and quality work. I love my new Jeep and Mike C made it easy to decide on purchase More

All very nice staff! On time! And do a great job. Will definitely go back! On time! And do a great job. Will definitely go back! More

EXPERIENCE WAS GREAT,WOULD RECOMMEND THIS PLACE TO EVERBODY .STAFF WERE ON THERE A GAME EVERBODY .STAFF WERE ON THERE A GAME More

Dave Fresco has been my service advisor since 2010. Always above board explains everything the best in the business Always above board explains everything the best in the business More

RTE 46 JEEP is my dealership and my goto place for anything Jeep. This place have an awesome customer service for both sales and services, especially services. My recent visit was even better, if not anything Jeep. This place have an awesome customer service for both sales and services, especially services. My recent visit was even better, if not the best customer care. Nicole helped me from start to finish during the appointed maintenance of my 2012 JK. She was pretty knowledgeable about the services and gave me detailed summary, along with printouts, of what was done to the vehicle and what to look for going forward. My tires' treads are pretty worn out and she suggested replacement options before handing me my keys. She also gave me printed prices for the tires. I think this is the kind of service we look for. A great summary and awesome suggestions without pressure. Overall, an awesome experience with customer service. More

So, Where do I start. I took my car to shop at my scheduled appointment time. My car was in the shop for 13 DAYS before they even looked at the car to figure out what the I took my car to shop at my scheduled appointment time. My car was in the shop for 13 DAYS before they even looked at the car to figure out what the issue is. When they FINALLY looked at my car, they gave me a $7k price tag for just parts. When speaking with the service person, he assured me that he checked after market, everywhere, and couldnt get parts for less. Air Shock $2600 Transfer Case $3000 Upper Control Arms $1100 While speaking to him, I googled some of the parts and found genuine parts online for much much less. less than half of the cost. So, I picked up my car and even with having to wait 2 weeks for them to look at my car, I was charged $450 diagnostic fee. I took it to another place. For the same things to be fixed, parts and labor, $2800 to fix EVERYTHING. EVERYTHING. This dealer was not just trying to make some money, but they were outright trying to rob me. The worst part is that they made it seem like they REALLY tried to help me out. TRIED to get me a deal. ABSOLUTELY TERRIBLE. More

had jeep worked on when took back jeep different, in much worse condition keyfob was in place of mine dept manager and person in charge of jeep denied any change of fob. i am corresponding with chrysler t worse condition keyfob was in place of mine dept manager and person in charge of jeep denied any change of fob. i am corresponding with chrysler to get new fob as service dept at dealer refuses. they at first told me it was impossible to change fobs from one car to another and then said you could after realizing i knew it could be done. but still denied doing it More

There’s only so much one can take time and time again. RT 46 Jeep in Little Falls, NJ who advertises Express Lane Oil Changes has once again failed to reach this claim at least for me. Every time it’s a 2 pl 46 Jeep in Little Falls, NJ who advertises Express Lane Oil Changes has once again failed to reach this claim at least for me. Every time it’s a 2 plus hours for an oil change, And that’s for a scheduled appointment! Today was just shy of 2.5 hours. You get there and it’s like oh yeah no problem 1-1.5 hours. The clock starts ticking. After an hour the car hasn’t even been touched. Maybe at 1.5 hours they pull it in and on a lift. Then they start working. xxx is the point of an appointment for an express center oil change if a customer has to deal with this? As a result of this scheduled 2.5 hour oil change, I had to rearrange/cancel plans…total family disruption and shuffling, for what?!?!? Define express? You may ask why are you still going there…? Because I have complimentary (or whatever it’s called, maybe it’s a manufacturer thing, IDK) oil changes when I bought my 2020 Jeep and at $75 a pop it’s a no brainer. However this repeated experience is no more and I will eat my last oil change for a local quick lube. Bottom line, dealers are always claiming to separate themselves from others by saying this and that how they are all about customer service and satisfaction, all the awards and accolades, the plaques, the banners, the billboards, all garbage. RT 46 is just that all show with no go but they do excel in lip service. Not satisfied at all with this experience. More

If you need Service here at Route 46 Chrysler Jeep Doge, make sure to see Service Advisor Dave Fresco. He goes above and beyond to help in anyway possible. Fast and easy service with Top Quality he always p make sure to see Service Advisor Dave Fresco. He goes above and beyond to help in anyway possible. Fast and easy service with Top Quality he always provides. Remember to see Dave Fresco!! He is the Best. More