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Rowe Auburn
Auburn, ME
569 Reviews
We’re here to help you buy the vehicle that’s right for you. You’ll find several tools on this site to make the process as easy as possible. Browse Rowe Auburn Ford, Hyundai, Kia and Volkswagen new or used car inventory, apply for credit or arrange for service.
Our large inventory and wide selection of models, along with competitive pricing, allow us to make you a great deal on the Ford, Hyundai, Kia or VW of your choice. At Rowe Auburn Ford/Hyundai/Kia/Volkswagen, our goal is to assist you in making a confident decision. Our friendly, professional staff members are here to answer your questions and listen to your needs. Whether you're shopping for a new or pre-owned vehicle, we're here to help with your search. Our well-stocked inventory includes popular Ford , Hyundai, Kia and VW models. Wherever you live in the Lewiston / Auburn area, or if you're driving from Augusta, Waterville, Gray, Wiscasset or Farmington, we’re ready to serve you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 569 reviews
July 11, 2014
Excellent experience in service department I have brought my car in a couple of times for service. One issue was a difficult one to resolve, involving a lot of interaction between the service I have brought my car in a couple of times for service. One issue was a difficult one to resolve, involving a lot of interaction between the service department and Ford. Ken in service kept me up to date as work progressed, was very solicitous of my need to have alternative transportation and was, overall, very friendly and professional. I could not be happier with the service department, including the shop foreman who volunteered to take a test ride to better understand the problem. Without question my experience means that when I need to replace my car the first dealership I will go to will be Rowe Auburn. More
by Robert Faunce
Employees Worked With
Ken and the shop foreman
June 30, 2014
Superior service for two purchases! Both Steve and Charlie went above and beyond, were cheerful, kind, and helpful, for not one, but two purchases. An unplanned stop during Saturday err Both Steve and Charlie went above and beyond, were cheerful, kind, and helpful, for not one, but two purchases. An unplanned stop during Saturday errands-prompted by a radio ad- had me in the parking lot where I was greeted by Steve, who did his best to put me in the car of my choice at the price I wanted. Before long, I was test driving the Elantra and was soon completing the paperwork for my new car with Charlie, whose cheerful personality and knowledge made the paperwork signing a breeze, and before I knew it I was driving my new car home. I was, happy with the purchase and the experience but within hours I realized I had really wanted the Limited model. I expected that I would just keep the car I had and chalked it up to experience. The following Monday I went in to drop off some paperwork and was greeted by Steve, who asked how I liked my car, I told him I had wished I had gotten the Limited...within minutes we were in the lot, as he honed into the car I wanted, with the options I wanted, in the color I wanted, for the price I wanted. After speaking to his boss, and striking a new deal, taking back my purchase, with no problems, I was again sitting in Charlie's office, signing papers, and closing yet another deal. I was buying the car that I REALLY wanted, and got a deal that made it work for me, and Steve and Charlie were great, having to do a "do over", they never once made me feel that it was an inconvenience. Superior customer service and I would highly recommend Rowe, not only for their inventory, but for the folks that make it happen. Thanks Guys! More
by Bustins
Employees Worked With
Steve Entrott, Charlie Burns
June 26, 2014
Hyundai My girlfriend and I just got a car from Rowe ford they went above and beyond to Leo us out and got us into a brand new car thank you My girlfriend and I just got a car from Rowe ford they went above and beyond to Leo us out and got us into a brand new car thank you More
by Ryanmdk1234
Employees Worked With
Nate baril, Martin Read
June 25, 2014
Their mistake is now My problem This is not the kind of review I'd hoped to be writing when I bought my car here 5 months ago. Although I do feel that the Sales Department at Rowe Au This is not the kind of review I'd hoped to be writing when I bought my car here 5 months ago. Although I do feel that the Sales Department at Rowe Auburn is absolutely second to none, it is the way you are treated after the sale that decides whether you will continue to be a customer. After I share with you the experience I've had with their service department, you will understand why I will not go back to them again. My car went in for a routine 55K mile service; tire rotation, oil change, etc. Being that it was the Saturday before my daughter's high school graduation and my day was booked solid, my adult son drove the 230 miles (round trip) to the dealership for the appointment that morning. On his way home afterward it became obvious that we had a big problem; lots of smoke, lots of smell; he pulled over and found that the oil cap had not been replaced after the oil change. What a mess. Oil everywhere from the hood to the rear fender. The dealership was notified, and they had it towed back. Once back at the shop, it was sprayed with water, had an old ill-fitting cap put on, the exterior was hosed down, and my son was sent on his way with a coupon for a free oil change and a refund of my $40 for the 55K mile service that day. I took one look at my car when my son got back with it and could not believe that the dealership would send it back to me in that condition. Rather than send my son home in a loaner so that they could properly address the issue (they claimed they didn't have one. Really? No used cars on the lot that would have sufficed?). Anyway, my husband suggested we wait till Monday when the service manager would be in and we could talk about how to fix this problem. On Monday I did speak with the service manager. He was apologetic and sounded sincere; he said he understood that I was upset and had been informed of what had happened on Saturday. We agreed that he would send a driver to come get my car and leave me a loaner in exchange. He told me that my car would be thoroughly cleaned and that a new insulation pad (cloth/foam hood liner) would be installed to replace the one that was now saturated with oil. I was confident after our conversation that he would take care of everything. The next day he called to say that my car was done and that it had been completely cleaned. He told me that the insulation pad had been cleaned and that there had been no need to replace it. I was skeptical. When their driver arrived with my car, the first thing I did was ask him to pop the hood. Before he even had a chance to do that, I noticed oil was still leaking out from the side edge of the hood. And sure enough, it was still a mess underneath; the insulation pad had been scrubbed to the point of it looking like a rag, one of the clips holding it in place was gone, and as I pointed out to the driver, it was still saturated with oil. I asked him to get the service manager on the phone, which he did, and I relayed to him what I was seeing. The service manager apologized again and said that he 'had been told by recon that everything was good'. (I have photographs that say otherwise). At this point, putting yet another 230 miles on the car to send it back once again to people I no longer trusted was pointless. Instead I asked that he have a new pad sent to my regular mechanic. He agreed to do so and took my email address so that he could make sure 'all was progressing'. A few days later I communicated to him that my mechanic had installed the new pad and that the smell had dissipated. (I found out the smell comes back as soon as you turn on the heat or the A/C). He replied that he appreciated my patience. That was the end of that. Now, my car still smells because the engine compartment was not cleaned as it should have been, and I have no choice but to write this negative review. I want to be clear about what it is I am upset about and what my expectations were; I understand that we all make mistakes. I'm not upset with the tech who failed to put the oil cap on. These things do happen and I'm certain that it was not intentional. It's the 'after' that I am astounded by. I am upset that the service manager did not personally see to it that my car was returned to me in the same condition as when I entrusted it his shop. I am upset that he did not keep his word and do what he said he would do. I am upset that he has not offered to reimburse me for the pad installation or to pay for the proper cleaning of my car after his shop's accident and negligence thereafter. I'm upset that every time I start my car, it stinks! I have not ruled out legal remedies, however I have ruled out the possibility of repeat business to Rowe. More
by LisaRussell
Employees Worked With
June 05, 2014
A Great Experience I was looking for a hard to find specific car and they were able to find it for me. The price was excellent and the service was surprisingly very plea I was looking for a hard to find specific car and they were able to find it for me. The price was excellent and the service was surprisingly very pleasant. Brian totally took the fear of dealing with a pushy salesman right away from me. More
by bickwhit
May 19, 2014
Best Care Buying Experience Bill was a very down to earth salesman. There was no high pressure involved. He was very patient while I went back and forth from cars to SUV's, fro Bill was a very down to earth salesman. There was no high pressure involved. He was very patient while I went back and forth from cars to SUV's, from new to used. He answered many questions without any hesitation. When we moved on to finance to work with Lea she was wonderful and went above and beyond to help secure financing that was within my budget. Everyone was just wonderful! More
by Meliso
May 08, 2014
Great Experience Brian, Charlie and Rowe went the extra mile to find the best deal that met our needs. We got a vehicle that gets great mileage. The Jetta rides nice Brian, Charlie and Rowe went the extra mile to find the best deal that met our needs. We got a vehicle that gets great mileage. The Jetta rides nice and with plenty of pep. We got plenty of whistles and bells for a modest price. The staff was willing to stay overtime to complete the transaction. More
by dsharpe77
Employees Worked With
May 06, 2014
lease Great service. The salesmen worked very hard with me to get me to a price that was affordable. The service department has always been very friendly Great service. The salesmen worked very hard with me to get me to a price that was affordable. The service department has always been very friendly and cooperative with my previous leased car. More
by maryrn92
April 17, 2014
Proud new owners of a 2014 Hyundai from ROWE AUBURN Maine From the time we walked in the door we were made to feel comfortable. William Lovejoy came over greeted us and asked what he could help us with. We we From the time we walked in the door we were made to feel comfortable. William Lovejoy came over greeted us and asked what he could help us with. We were ready.... two females looking to buy a car...... we were ready for the hard sell and the push towards something we didn't want or could not afford. To our surprise that was NOT what we got ! William listened to what we said as we explained what we felt we could afford and what we were looking for in a new car. We then began our search for the perfect one. He let us test drive different ones and when we found the one we liked all we needed was to pick a color. Now to the hard part sale price and our trade in. He brought in his sales manager Scott Rodrique... who also listened to what we had to say... and in the end we were very happy with the deal and what they offered us for our trade in and 2 days later we were driving away in our new Hyundai Elantra LMTD. I would like to thank William, Scott, Lea and James ( James stepped in for William on our delivery as we picked the car up on Williams day off so he got to show us all the fun things the car could do and he even synced my smart phone for me :) ) Thank you all for making this the BEST car purchasing experience either of us has ever had in all our years. !!!!!!!!!!! Treat every customer as you did us and they will all be walking out with the keys to a new car ... I will definitely refer friends and family to Rowe Auburn. More
by syram51
April 11, 2014
Don't Trust I drove 2 hours to test drive and hopefully purchase a newer vehicle. The sales person was nice enough, but I felt very pushed and rushed. When prom I drove 2 hours to test drive and hopefully purchase a newer vehicle. The sales person was nice enough, but I felt very pushed and rushed. When promised "loyalty program rewards" nobody seemed to have a clue. Car ended up being more than what they quoted. 2 weeks after buying the car I found out it had a very strong cigarette smoke residue. I should have gone with the dealer across the street from them that had the same vehicle, but less expensive. I fell for the "certified pre-owned" line! Trust your own instincts. More
by Realstupid1
