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Royal Automotive

Vestavia Hills, AL

4.9
1,193 Reviews
As a family-owned and operated dealership serving the Birmingham community for more than 30 years, Royal Automotive is committed to providing the best customer service available to our valued customers. We pride ourselves on customer satisfaction, as that is one of many reasons we consider ourselves to be "the dealership that is different". Royal Automotive offers a wide selection of makes and models to fit anybody's budget, and our inventory is abundant with new, used, and certified pre-owned automobiles. We are confident that you will find exactly what you are looking for. Royal Automotive's service department features factory-trained and certified technicians for the maintenance and upkeep of your automobile, and we have a large in-stock inventory of manufacturer and OEM-recommended parts available, ensuring the quickest and most qualified service around. We appreciate the opportunity to be of service to you, and hope to be seeing you at Royal Automotive very soon.
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3010 Columbiana Rd

Vestavia Hills, AL

35216

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Showing 1,193 reviews

March 05, 2021

This is my 3rd lease with them and I have always been very pleased. They worked hard to find the exact car that I wanted. More

by CAES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Bradshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Royal Automotive responded

Thank you for your loyalty to Royal Volkswagen! It is fantastic to hear that our team always helps you find the best option!

March 04, 2021

Was best deal in town. Knowledgeable and fast service. They met all of my expectations including not being pushy over eager to make a sale.Carter was great since he has a a GREAT name he will get my busi More

by waynecoal10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy Campisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carter Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2021 -

Royal Automotive responded

Wayne - We are so happy to hear that you got the best deal and excellent service at Royal Volkswagen. Thank you for the rave review! We wish you safe driving in your new vehicle and look forward to assisting you in the future.

March 04, 2021

Everyone was very helpful. Clean facilities. The lady that checked me in and out was friendly and personable. I came in for an oil change and I did not have to wait long. More

by Vmagee12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katherine ?
Mar 04, 2021 -

Royal Automotive responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that the team went above and beyond to assist with your vehicle. Drive safely, and we hope to see you again at Royal Volkswagen!

March 03, 2021

Service was excellent would recommend more people to come visit and buy from this dealership and I appreciate my salesman Mr Ward for my early birthday gift will stop by again More

by yungsolow24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carter Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2021 -

Royal Automotive responded

Thank you for the review! It was our pleasure to assist you here at Royal Volkswagen, and it means a lot to know that we earned your recommendation. Happy early birthday!

March 03, 2021

My experience with royal was great! Chase was awesome salesman. I got the vehicle that I wanted and I'm glad we could come to a deal on the price. I bought two vehicles from there and I would definitely More

by Lancelackey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Royal Automotive responded

Lance, we really appreciate the positive feedback! It's great to hear that Chase delivered such an exceptional car-buying experience. Thank you for your confidence in Royal Volkswagen, and enjoy your new vehicle!

March 02, 2021

Super easy and quick process dealing with David and royal may never consider doing business anywhere else given the simplicity and ease of doing business. More

by Kdpowers09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2021 -

Royal Automotive responded

At Royal Volkswagen we strive to make the car-buying process simple and we are thrilled to hear that David made this true for you. Thank you so much for your business! We hope that you enjoy your vehicle and look forward to working together in the future.

March 02, 2021

I had a very good experience with the Sales person and finance person at Royal. Very professional and courteous. Chase was very patient with me and made sure my experience was as seamless as possible. More

by antanetta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Murphy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2021 -

Royal Automotive responded

Thank you for the great feedback, Antanetta! We appreciate your business and are thrilled to hear that Chase went above and beyond to assist with your purchase. Congratulations on your new vehicle, and enjoy it! We hope to see you again at Royal Volkswagen!

March 02, 2021

Every one was very professional and friendly. I was treated with the up most respect. I felt very comfortable the whole time I was there. My salesman was absolutely wonderful. I highly recommend David More

by chacha0428
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy Campisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2021 -

Royal Automotive responded

Thank you so much for recommending David! We are thrilled to hear that he delivered professional service which earned your business. Our team at Royal Volkswagen is grateful for your feedback and we hope that you enjoy your new vehicle.

Mar 03, 2021 -

chacha0428 responded

Thank you very much. I am enjoying it so far. It was wonderful doing business with you all.

March 01, 2021

I was very happy dealing with my purchase from Royal. I live in Tennessee and it was well worth the drive. Carter Ward went over and beyond what a typical salesman would do so ask for him because he will More

by jpm2570
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carter Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2021 -

Royal Automotive responded

Happy customers make us happy! We appreciate you making the trip out to see us at Royal Volkswagen and are delighted to hear that Carter's service stood out to you. Thank you for your business! We hope that you enjoy your new vehicle.

February 24, 2021

Vehicle inspection, oil/filter changed, tires rotated. But my radio and navigation is now not working....??? Not sure what happened or what’s going on More

by Millie1949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of her name
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