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Royal Automotive

Vestavia Hills, AL

4.9
1,153 Reviews
As a family-owned and operated dealership serving the Birmingham community for more than 30 years, Royal Automotive is committed to providing the best customer service available to our valued customers. We pride ourselves on customer satisfaction, as that is one of many reasons we consider ourselves to be "the dealership that is different". Royal Automotive offers a wide selection of makes and models to fit anybody's budget, and our inventory is abundant with new, used, and certified pre-owned automobiles. We are confident that you will find exactly what you are looking for. Royal Automotive's service department features factory-trained and certified technicians for the maintenance and upkeep of your automobile, and we have a large in-stock inventory of manufacturer and OEM-recommended parts available, ensuring the quickest and most qualified service around. We appreciate the opportunity to be of service to you, and hope to be seeing you at Royal Automotive very soon.
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3010 Columbiana Rd

Vestavia Hills, AL

35216

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Showing 1,153 reviews

June 06, 2020

Awesome service since the start of the process all the way thru the delivery of your vehicle. Customer oriented dealer. Great service and professional advisors. More

by Jvhernan03
Recommend Dealer
Yes
Employees Worked With
Chase Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2020 -

Royal Automotive responded

Thank you for reviewing Royal Volkswagen! We're thrilled to hear that our team took such great care of you during every step of the process. See you next time!

June 03, 2020

Awesome experience thanks to Chase and Micah Murphy! My experience trading in my Acura for a GMC Denali at Royal Automotive was extremely easy and an all around great experience! Chase and Micah went abo More

by samanthajarman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2020 -

Royal Automotive responded

Thank you for the 5-star review! We couldn't be happier to hear that Chase and Micah provided the exemplary service we pride ourselves on at Royal Volkswagen. We will certainly let them know that you appreciate their help! Enjoy your GMC Denali!

June 02, 2020

Great experience with Carter! Carter went out of his way to make sure we were taken care of. He ensured the vehicle was in perfect condition and gave us a deal that made it entirel More

by Sulley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carter Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2020 -

Royal Automotive responded

Sulley - We are so happy to hear that Carter took such great care of you! Thank you very much for recommending him and Royal Volkswagen. We wish you safe driving and look forward to working with you in the future.

June 01, 2020

My experience with royal automotive was quick and simple David Thomas was a good salesman and made car shopping a little easier I would recommend anyone shopping for a car to give royal automotive a try and More

by reginabutcher9
Recommend Dealer
Yes
Employees Worked With
David Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2020 -

Royal Automotive responded

Hi Regina, we appreciate you taking the time to review Royal Volkswagen! David is great to work with and he will be happy to see your feedback. Safe travels in your new ride!

June 01, 2020

This is our 3rd experience with Royal VW. Adam has worked with us on both occasions. He’s done a wonderful job in both instances. We definitely would use Royal VW again and ask for Adam in particular. More

by Robert
Recommend Dealer
Yes
Employees Worked With
Matt Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Hickman
Jun 01, 2020 -

Royal Automotive responded

Robert, thank you for the review! We are happy to hear that Adam provided the excellent service we pride ourselves on at Royal Volkswagen, and we are grateful for your returning business. We look forward to your next visit!

May 28, 2020

The people at Royal Automotive really made the buying experience easy and enjoyable. I would definitely recommend Royal Automotive to anyone buying a vehicle in the future More

by Bkendrick
Recommend Dealer
Yes
Employees Worked With
Matt Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Freeman
May 28, 2020 -

Royal Automotive responded

Thank you for the 5-star review! Providing our customers with exemplary service is always the goal here at Royal Volkswagen, and it means a lot to know that we hit the mark. We hope to see you again sometime!

May 28, 2020

CAN'T SAY ENOUGH GOOD THINGS ABOUT CARTER WE INQUIRED EARLY THIS MORNING ABOUT A CAR THAT WAS A RECENT ARRIVAL AT THE DEALERSHIP (NO PICS ON WEB, JUST TRADED IN). CARTER TOOK THE INITIATIVE. More

by YELLOWIRON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carter Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2020 -

Royal Automotive responded

Thank you for the kind review! It was our pleasure to work with you here at Royal Volkswagen, and we are so glad Carter took good care of you. We hope that you continue to enjoy your newly purchased vehicle!

May 27, 2020

Adam did an excellent job. He was incredibly professional and very easy to work with. Could not highly recommend him anymore to anyone looking for help in finding the right car. More

by ab.babi
Recommend Dealer
Yes
Employees Worked With
Matt Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Hickman
May 27, 2020 -

Royal Automotive responded

Thank you for your review! We are glad to hear that Adam provided you with such outstanding service during your visit to Royal Volkswagen. See you next time!

May 26, 2020

Carter was friendly and easy to work with. He did not pressure us at all and we liked that. I would definitely recommend others to come buy from him. More

by lisakok117
Recommend Dealer
Yes
Employees Worked With
Aaron Hawk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carter Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2020 -

Royal Automotive responded

Lisa, thanks for taking a moment to review Royal Volkswagen! We're pleased to hear that Carter treated you right. See you next time!

May 25, 2020

Great experience. Will defiantly be back and share with others. Great prices. Very friendly staff. Clean car. Will recommend to others. Thank you for everything. More

by ahll
Recommend Dealer
Yes
Employees Worked With
Sammy Campisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carter Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2020 -

Royal Automotive responded

Thank you for taking the time to review Royal Volkswagen!

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