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Royal Automotive

Vestavia Hills, AL

4.9
1,160 Reviews
As a family-owned and operated dealership serving the Birmingham community for more than 30 years, Royal Automotive is committed to providing the best customer service available to our valued customers. We pride ourselves on customer satisfaction, as that is one of many reasons we consider ourselves to be "the dealership that is different". Royal Automotive offers a wide selection of makes and models to fit anybody's budget, and our inventory is abundant with new, used, and certified pre-owned automobiles. We are confident that you will find exactly what you are looking for. Royal Automotive's service department features factory-trained and certified technicians for the maintenance and upkeep of your automobile, and we have a large in-stock inventory of manufacturer and OEM-recommended parts available, ensuring the quickest and most qualified service around. We appreciate the opportunity to be of service to you, and hope to be seeing you at Royal Automotive very soon.
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3010 Columbiana Rd

Vestavia Hills, AL

35216

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Showing 1,160 reviews

September 23, 2019

Royal was a Royal experience!! My husband found a truck he wanted on-line that happened to be at Royal. I called down there to check on it and was placed with Carter Ward as my cont More

by TanTan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy Campisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carter Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2019 -

Royal Automotive responded

Thank you for your positive review of Royal Volkswagen! It's wonderful to read about your husband's truck-buying experience with Carter and Sammy on our team. We are pleased to know it was enjoyable and hassle-free. Thank you for your support and happy driving!

September 23, 2019

Top notch experience This was the easiest car buying experience I’ve ever encountered. Customer service was above and beyond. I cannot say enough what a pleasant experienc More

by Dbb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Hawk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Elliott
Sep 24, 2019 -

Royal Automotive responded

For you to say you had your easiest car-buying experience ever at Royal Volkswagen makes our day! We are so happy to hear that you received five-star service from our team. Thank you for the many kind words! We hope you are loving your new vehicle.

September 16, 2019

Buying my new car Royal Volvo made my car buying experience incredible. Allen was very attentive and helped me find exactly what I wanted. He made this process very fas More

by lhgorham97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2019 -

Royal Automotive responded

Thank you for your review! We are so pleased Allen made your car-buying experience easy and enjoyable. That is what we aim for every day! We look forward to your next visit and hope you have a great day. Happy driving!

September 13, 2019

Great experience David Thomas was great. Everything was amazing. The overall experience was hassle free and I was in and out in just under an hour. I would definitely More

by Jeremybunn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2019 -

Royal Automotive responded

We are delighted to hear that our team earned your recommendation! Thank you so much for your positive review and for mentioning David. We hope you love your new car!

September 11, 2019

Wonderful experience David Thomas was a wonderful salesman!! Even making sure I got the deal I wanted on his day off with a sick family member!! I would recommend Royal! More

by Carole D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2019 -

Royal Automotive responded

Thank you, Carole, for your review of Royal Volkswagen. Your support is greatly appreciated along with your kind words about working with David on our team. Have a great day and see you next time!

September 10, 2019

Great experience I had a great experience with the dealership. Very easy to deal with. Great customer service. Would highly recommend to anyone looking for a new or us More

by Joswalt2430
Recommend Dealer
Yes
Employees Worked With
Aaron Hawk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carter Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2019 -

Royal Automotive responded

We love seeing 5-star reviews at Royal Volkswagen! Thank you for your business and your support. We are so pleased you had a great visit and we look forward to working with you again soon. Have a great day!

September 07, 2019

Excellent, professional service. Royal provided the easiest car buying experience my husband and I have ever had. They were easy to work with and very professional. Will definitely re More

by MAD10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Redd
Sep 09, 2019 -

Royal Automotive responded

All of us at Royal Volkswagen are happy to see this wonderful feedback! We love reading "...the easiest car buying experience my husband and I have ever had" as that has made our day. We look forward to your next visit! Have a great day!

September 07, 2019

Fordf250 Carter was very pleasant . Immediately came out to see is and show us the vechile we were wanting to see. Answered all our questions and was easy to w More

by Chane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 09, 2019 -

Royal Automotive responded

Thank you for the kind review of Carter! We are so glad that you enjoyed working with him and the Royal Volkswagen team. Have a wonderful day.

September 07, 2019

Excellent Sales My salesman Gary was awesome. He knew so much about the vehicle I was buying and was very helpful with everything. I would definitely buy from them More

by JoyceJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Redd
Sep 09, 2019 -

Royal Automotive responded

Thank you for your review of Royal Volkswagen! Your kind words about Gary are wonderful to read and we look forward to working with you again soon. Have a great day and happy driving!

September 05, 2019

New Car Buy Allen Cook was easy to work with & so knowledgeable of even the smallest detail of what the car had to offer. He was very patient in going over all th More

by sesrn12345
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I'm sorry. There were several that helped me with my purchase the car & they were all great. I just can't remember their names
Sep 05, 2019 -

Royal Automotive responded

Thank you for your review of Royal Volkswagen! Your business is greatly appreciated along with your compliments about Allen on our team. We hope you are enjoying your new car and hope to see you again soon!

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