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65 Reviews of Royal Automotive - Service Center
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December 07, 2020
So I had my moms 2004 Volvo station wagon towed here because it stopped on us at the grocery store. Surprisingly, the Volvo service techs questioned my logic for bringing vehicle to them because it’s an because it stopped on us at the grocery store. Surprisingly, the Volvo service techs questioned my logic for bringing vehicle to them because it’s an older car. And when I was deciding whether to trade it in or keep it and get it repaired, they kept calling my salesman and rushing me; even going as far as to tell me to pay the 135.00 for the diagnostics and take it elsewhere. Even the salesperson wouldn't budge off giving 500.00 for the car. ($750.00 would have sealed the deal). So I decided to get the car fixed and 1300.00 dollars later, the car is back rolling.... but I rolled it down to Hendricks Chevrolet and bought a 2019 Impala. Needless to say I'm done with Volvos and done with Royal Volvo.... More
by Eric S.
Employees Worked With
Helpful December 05, 2020
Carter was wonderful from start to finish. I would recommend him to anyone looking for a car. I was at work when I saw the car I was interested in online. Carter immediately gave me a call and began m recommend him to anyone looking for a car. I was at work when I saw the car I was interested in online. Carter immediately gave me a call and began my financing application with no pressure sales. I was approved for a wonderful deal! I went to the dealership next day and I test drove the vehicle. There was one minor issue but they offered to fix it with no problem. I was in and out with no problem and with the car I wanted. They did not pressure me into buying anything else. Wondeful service. Also shoutout to Sammy who was also very kind and encouraging. Everything went smooth. More
by kell.danni20
November 16, 2020
I have no complaints about this location.I enjoyed I have no complaints about this location. I enjoyed talking to Will, that’s my favorite person. Very professional and knows how to talk to people. I I have no complaints about this location. I enjoyed talking to Will, that’s my favorite person. Very professional and knows how to talk to people. I love, love Mr Glen the driver. Such a beautiful human being. More
by sgregory275
Employees Worked With
William Macoy
November 14, 2020
I purchased my Denali at Royal and received two complimentary oil changes and tire rotations. I took my vehicle in for an oil change and tire rotation and balance only to have the representative pr complimentary oil changes and tire rotations. I took my vehicle in for an oil change and tire rotation and balance only to have the representative present me with a bill for $170+ dollars. At that moment I asked if they were not honoring my second complimentary service? The representative then stated oh yes it looks like the oil change is free but it didn’t cover the balance, which I took as the oil change and rotation were covered. Now first of, if he had records that confirmed that the oil change should have been complimentary, why was I being charge $79 for it. I can only conclude one of two things, either poor record keeping or dishonest business practices, either of with is very disappointing considering I trusted this dealership in purchasing a $70,000 vehicle? I take it the service to my vehicle meet the standards set by GMC? More
by darylebutler24
Employees Worked With
November 10, 2020
Brandon, was awesome! I called regarding a weird sound my car was making. Branson, told me to bring it in. He had his technician look at it and provided a ride for me. He called me the next day and explained car was making. Branson, told me to bring it in. He had his technician look at it and provided a ride for me. He called me the next day and explained the problem, had the problem corrected, and did the research to find that the issue was covered by the warranty. Awesome, I will faithfully use Royal Automotive to service my vehicle from now on! More
by hrdrent
Employees Worked With
Brandon, Jennings
October 23, 2020
Communication by the service department is very lacking. I had to call multiple times to get the status of my vehicle. It took them nearly all week to fix a broken clock spring and they didn’t have a loaner I had to call multiple times to get the status of my vehicle. It took them nearly all week to fix a broken clock spring and they didn’t have a loaner available, so I was without a car and had no idea when I’d get it back. They were nice, but I know Hiley offers better customer service, so we will make the drive there from now on. More
by RZ
Employees Worked With
N/A
October 17, 2020
Everything went great and completed much sooner than expected. Chris in the service department kept me informed daily. Fantastic repair! I will recommend Royal to friends and family. expected. Chris in the service department kept me informed daily. Fantastic repair! I will recommend Royal to friends and family. More
by ltswood51@gmail.com
Employees Worked With
Chris
October 14, 2020
Fast, friendly service! Just a regular maintenance service, and was handled promptly upon my arrival. Service employees are great to work with, and I highly recommend! service, and was handled promptly upon my arrival. Service employees are great to work with, and I highly recommend! More
by Dess
Employees Worked With
Brandon Jennings
