Royal Buick GMC of Tucson

What a truly great buying experience at Royal Cadillac. Nick Traynor was so helpful and knowledgeable, and helped me make the best deal. Nick Traynor was so helpful and knowledgeable, and helped me make the best deal. More

Nick was very helpful and respectful, made sure I got in the vehicle I desired ! the vehicle I desired ! More

Excellent sales man. Nick really cared about me. Will refer others to him and Buick . Nick really cared about me. Will refer others to him and Buick . More

Chris Savastano always gives me great customer service and is very knowledgeable in what services my vehicle needs. The service experience is always great and everyone is always friendly. I appreciate th and is very knowledgeable in what services my vehicle needs. The service experience is always great and everyone is always friendly. I appreciate that I have found a service department that is filled with professional advisors like Chris Savastano and the management is top notch as well. Thank you Royal!!!!😇 More

Me encantó como me ayudó,muy atento,y sobre todo paciente gracias 🙏 por ayudarme con el carro que enrealidad quería José muchas gracias por tu ayudarme gracias 🙏 por ayudarme con el carro que enrealidad quería José muchas gracias por tu ayudarme More

Jay was excellent to work with and I also had very good over all experience over all experience More

My girlfriend owns a Yukon. We drive an hour and a half to service here. She always has. She bought the vehicle here. bought the extended warranty. The sales part went fine. The We drive an hour and a half to service here. She always has. She bought the vehicle here. bought the extended warranty. The sales part went fine. The last 4 service visits, however, have been garbage. I've listened to her on the phone asking that things be looked at. Her Yukon has the kid view mirror and the clips broke so it hangs down a bit. Simple fix. Easy hour or two of labor. 2 times, I have listened to her ask that it be added to the order when she made the appointment. We get there and it isn't. We ask the writer that it be added. Never gets done. She asks that things be done and they don't get done. Billable hours of labor turned down. We ask for estimates on the amount of time the service will take when we make the appointment and whether or not we need to leave the vehicle. The receptionist has no clue, nor should they, but where is the break down coming from when we ask that the service writer call us and let us know so we can plan for a rental car or two cars driving up if it's going to take a few days? No call. Never. Not once. The time before last, we had to rent a car due to a lack of communication leading to us not being able to plan and bring a second vehicle. Thankfully, after a conversation with a manager, we were comped for the ordeal. But, now we come up for service again and no call, despite a request. Hey, 70k service. I know we might need to leave it to give you time. Call us so we can plan. No call. So. You won't be doing the 70k or any other service. We won't be trading in there, when the time comes. All for lack of communication. For want of a nail, the kingdom was lost. More

They were timely and professional. I was impressed with each person I dealt with. They went out of their way to be helpful and answer my questions. Happy I found a good place to do bu I was impressed with each person I dealt with. They went out of their way to be helpful and answer my questions. Happy I found a good place to do business More

Justin got my truck in and had the problem diagnosis done ASAP. They repaired the problem and got back to me pronto. ASAP. They repaired the problem and got back to me pronto. More