Royal Buick GMC of Tucson

Excellent customer service Great buying experience - very helpful with no pressure or pushiness. Everyone I interacted with at the Automall location was friendly and helpful. I Great buying experience - very helpful with no pressure or pushiness. Everyone I interacted with at the Automall location was friendly and helpful. I got the perfect vehicle for me, a good fair deal on price and trade-in. All I could ask for in a dealership. More

service department review on late afternoon, Thursday, 30 august 2018 I had my 2001 H1 hummer towed to Royal GMC Buick, 815 W. Automall Drive, Tucson, AZ 85705. (the vehicle w on late afternoon, Thursday, 30 august 2018 I had my 2001 H1 hummer towed to Royal GMC Buick, 815 W. Automall Drive, Tucson, AZ 85705. (the vehicle would crank but the engine would not turnover (start). on Friday, 31 august 2018 I went to the dealership to check on the vehicle. at that time I met service advisor Mr. Chris Savastano and Master ASE and GM Certified Technician Mr. Joshua Dewitt. They both briefed me on the immediate status of the vehicle. Mr. Dewitt had already performed troubleshooting on the vehicle and got it to start so that it could be moved, under its own power, to a safer, out of the way, location prior to actually being worked on. that was the FIRST thing that impressed me about this duo of service advisor and certified technician. before I left the dealership I was presented with a verbal plan on how the troubleshooting and possible repair actions would proceed. no promises were made as to when the vehicle would be ready; however, there were assurances made that the mechanical problem would be identified and the vehicle repaired. during the entire two week process Mr. Savastano kept me informed as to the status of the job and the progress being made. I also had an occasion to speak with Mr. Dewitt and he provided me with his troubleshooting methodology and his opinion as to what might have caused the failure of the engine to start. on Friday, Friday, 31 august I was able to pick up the vehicle. it was in perfect running condition. and I would like to add that it was cleaner both inside and out than when it arrived at the dealership! this was the SECOND thing that most impressed me. Mr. Savastano was completely professional and was available to talk to me for as long as I required. and his pricing for the job was outstanding, taking into consideration what I had previously paid for labor at Royal Hummer on speedway and Columbus and also taking into account my prior military service. what impressed me the MOST was Mr. Dewitt's qualifications as a military trained HUMVEE mechanic! when I first learned of that I immediately felt relief and confidence that my vehicle was in good hands. also impressive was Mr. Dewitt's obvious enthusiasm for his job and his eagerness to tackle the challenge of isolating the problem(s) with my vehicle. HE DID AN OUTSTANDING JOB of identifying and correcting the problems within my vehicle's engine, charging system, and "lift" pump system. I will most definitely be returning to this Royal location for any future H1 Hummer needs. OUTSTANDING!! More

Very pleasureable, no pressure. Krista did a great job. She was very knowledge and helpful through the purchase process. The dealership did a great job getting through the loan proce Krista did a great job. She was very knowledge and helpful through the purchase process. The dealership did a great job getting through the loan process. The detail shop did a great job having the vehicle ready when were went to pick it up. all in all was a great experience. More

Not You Ordinary Experience At Royal Buick there was No pressure to Buy, But also Complete Information and Knowledge Given. Everything was Professional and my Associate Luzi Gon At Royal Buick there was No pressure to Buy, But also Complete Information and Knowledge Given. Everything was Professional and my Associate Luzi Gonzalez Had Complete knowledge and even an intuition on what vehicle based off only a few Moments in our Sit Down Together. If You're looking For An Associate Whose Going to be thorough, polite, professional, and or Even just Kind On the eyes: Luzi Gonzalez at Royal Buick I will recommend You To. More

Derek knows the product and wants to help. He is honest! It was time to get my wife in a newer vehicle. We didn't want to break the bank and already had a vehicle in mind. Derek was able to show us a few opt It was time to get my wife in a newer vehicle. We didn't want to break the bank and already had a vehicle in mind. Derek was able to show us a few options. He explained the positives and negatives to our potential choices. He didn't steer us to the most expensive one. He helped us find the most practical and highest quality one. Great salesman who actually wants to help the customer. Thank you Derek! More

Chris was very helpful and knowledgeable. Highly recommend Have always received excellent service without "upselling". I have been bringing in my 2001 Yukon Xl Denali since I purchased new. Would highly recomm Have always received excellent service without "upselling". I have been bringing in my 2001 Yukon Xl Denali since I purchased new. Would highly recommend this dealership and service center. Chris is a great service representative! More

Buick is the best & so is the team at Royal Buick of Tucson Truthfully I was sold on the Buick Regal TourX as soon as it premiered this year on Buick's line of cars. And upon my initial visit to the Royal Bui Truthfully I was sold on the Buick Regal TourX as soon as it premiered this year on Buick's line of cars. And upon my initial visit to the Royal Buick store at the auto mall it made me 100% sure on trading in my old Regal and joining the countless others who look to Royal Automotive to purchase. Royal Buick GMC of Tucson is completely dedicated to the customer experience! It was enjoyable from start to finish. And all of the representatives that I was able to speak with were highly knowledgeable about the company and the way they choose to do business! Ryan and Danielle were great to me and helped out enormously- thank you so much! They kept in continuous communication with me and really were the guides to getting me into the car that I had my heart set on. Van was also a terrific person to go to with any concerns I had along the way, a wonderful manager and representation of Royal. Aaron, Krysta, Dan, Tristan, and Hailey also were amazing reassurances to hear from, letting me know along the way that I was making smart and well informed decisions. I appreciate you all so much! I look forward to getting to know this dealership more- countless good people with great customer service- Sincerely, Simone More

Amazing Car Buying Experience My parents were so overwhelmed by the kind, helpful sales person they dealt with that they called me - their daughter - and asked me to write this rev My parents were so overwhelmed by the kind, helpful sales person they dealt with that they called me - their daughter - and asked me to write this review. Sarah McDonald was simply amazing to them - with all the pertinent information at her fingertips and a bright smile all the way through. They couldn't have been happier leasing their new vehicle from Royal Buick Tucson. - Bruce and Gisela Harden More

First timer I had to get a new (to me) car recently when mine was totalled in an accident. After looking at several sites (the usual, carmax, car guru, etc.) I ke I had to get a new (to me) car recently when mine was totalled in an accident. After looking at several sites (the usual, carmax, car guru, etc.) I kept seeing this other car showing up as being at Royal. I go to Royal's website and I only see this white Cadillac and not the gray one. I call and get Sean who tells me the gray one sold but the white one is still there and would I like to come see it. I tell him I'll be there at lunch time for a test drive. Extended test drive for the evening to ensure my wife likes it. Next day I'm signing paperwork at lunch and driving it back to work. Sean took care of returning the rental I had been using and even helped me out getting my belongings out of it. Loving the car and absolutely loved the service. More

Great Experience Very impressed with how Krysta was able to find me the perfect SUV with a free lifetime power train warranty and at a great price!!. She is very profe Very impressed with how Krysta was able to find me the perfect SUV with a free lifetime power train warranty and at a great price!!. She is very professional and knowledgeable. I'd recommend her to anyone! Best car buying experience yet!! More