Royal Buick GMC of Tucson

Service work Mike and Susan are the best. My car is always ready at the prescribed time and the work is always done correctly. I have been a customer for 20 years Mike and Susan are the best. My car is always ready at the prescribed time and the work is always done correctly. I have been a customer for 20 years. More

Customer Service exceeded my expecations Just had my first service for my vehicle at Royal. I didn't expect the high level of customer service. They gave me a ride to and from the mall durin Just had my first service for my vehicle at Royal. I didn't expect the high level of customer service. They gave me a ride to and from the mall during service. Everyone was so friendly, especially Susan at the service desk. I will be back! More

Purchased pre owned vehicle Greeted by friendly sales person who didn’t put any pressure on me to make a purchase. She gave me the history of the vehicle and gave me a thorough r Greeted by friendly sales person who didn’t put any pressure on me to make a purchase. She gave me the history of the vehicle and gave me a thorough rundown on the special features and condition of the vehicle. We took a test drive and decided to buy. I was driving home in my new pre owned Yukon shortly thereafter!! I am ecstatic with it and greatly appreciate the quick and excellent service I received. More

Made me a loyal customer Thinking of buying a car from a dealership will normally have someone thinking, " I don't want a pushy sales person in my face just tying to get my mo Thinking of buying a car from a dealership will normally have someone thinking, " I don't want a pushy sales person in my face just tying to get my money." From the moment I stepped out of my vehicle and Derek shook my hand. That feeling never came up. Derek made sure I felt comfortable every step. Very professional and VERY knowledgeable of vehicles I wanted to look at. Over all I would recommend Derek to everyone thinking about another car for themselves. More

Great Ryan was great. Super helpful from beginning to end. Answered any questions I had and was very informative. If I was going to buy another vehicle I wo Ryan was great. Super helpful from beginning to end. Answered any questions I had and was very informative. If I was going to buy another vehicle I would definitely use Ryan again and would definitely recommend him to others! More

quick and accurate service Mike had my Yukon done quickly, called promptly and was sure my tires did not rotate. This was a first and saved me a lot of time and hassle. Thank y Mike had my Yukon done quickly, called promptly and was sure my tires did not rotate. This was a first and saved me a lot of time and hassle. Thank you Mike. More

Class Act When your husband is a car lover like mine is, you run across a lot of characters selling cars, both privately and professionally. I have rarely seen When your husband is a car lover like mine is, you run across a lot of characters selling cars, both privately and professionally. I have rarely seen as professional of a dealer as Mr. Lapotosky. Frank, knowledgable and even pleasant, he made purchasing our family's new wagon a painless process. Additionally, I was impressed with his ability to facilitate communication between the ranks at the dealership. To his credit things hummed along quickly and we did not spend a lot of time waiting for responses between paperwork. More

Drive the enclave and shop other dealers. We purchased a 2019 Buick Enclave from Royal and are not happy with the vehicle nor Royal Buick. Purchased the vehicle and was told to bring it in fo We purchased a 2019 Buick Enclave from Royal and are not happy with the vehicle nor Royal Buick. Purchased the vehicle and was told to bring it in for the paint sealer and that an enclave or equivalent would be there as a loaner for us to use while it was being done. I call the salesman to verify appointment and that a loaner would be available, he says.. call the service department and ask them. Shouldn't he have done that as the salesman to make sure I am taken care of? Show up to drop off the car and guess what no loaner... so they have Enterprise pick me up and I have to pay the difference from a small eco car to an equivalent of the enclave. So that was 2 hours of wasted time. I also noticed a lot of wind/road noise. Call service, get told to bring it in at the same time of the paint sealer and then after they inspected it they had to order a part. So another trip to Tucson to have the new part installed. They replaced a little window on the driver's door but then put the wrong color tint on it. Hit the road and the noise is still there. So another trip to Tucson to get it looked at. Last two times I did have a loaner, first was a small Buick something and after I asked for bigger they put me in a Yukon... I know that GM is paying for all the loaners and Enterprise since it is warranty work, so why not just give me something like what I purchased. I spoke with the sales manager when I was there the first time to share my non-love for the enclave seats. He said he would pay for a seat cushion if that would help.. LOL I told him why would I want that when the seats are heated/cooled and the cushion would block the air. Then he said that was all they could do since the money had been funded, so in other words I have to live with it. I have been swamped with surveys and have expressed my frustration on all of them, posted on FB and on their own website.. do you think anyone from management has contacted me??? NOPE! So buyer beware!! Drive the enclave for a week or so and see if you really like it before you buy it. Maybe all dealerships are like Royal and don't care about their buyer after the money has been paid.. But I doubt it. 8-6-19 I contacted Todd at Royal Buick and he never returned my call... Still having issues with wind/road noise after they tried to fix it again, the third time. They want me to bring it back on AGAIN but this time ride with a manager to see what I'm hearing.. So in other words they don't believe me. More

Service Department Performance I had my 2016 GMC Terrain serviced at Royal on 8/1/19. Bryan was my service representative. He reviewed possible needs for my car, only if needed an I had my 2016 GMC Terrain serviced at Royal on 8/1/19. Bryan was my service representative. He reviewed possible needs for my car, only if needed and let me know about how long it may take, as I was waiting. I arrived about 7am. The waiting room was clean and comfortable with a number of newspapers available, plus a TV viewing area as well as coffee, cold drinks, and pasteries. The latter were not available right away, but when a member of the dealship was informed, they immediately appeared. Turned out to be home made and quite good. My car was serviced and ready before expected and at the payment counter, Susan did an outstanding job of preparing my bill. She was very courteous and was a pleasure to deal with. All-in-all, I give the Royal Service staff the highest of marks. More

Thank you for a great pre-owned vehicle buying experience! Royal's sales staff was personable and responsive to our preferences in a pre-owned SUV. They took time with us both in person and via email and phone Royal's sales staff was personable and responsive to our preferences in a pre-owned SUV. They took time with us both in person and via email and phone to assure that we saw and test-drove the vehicles we were interested in. Then, when made our decision they made the transaction simple and easy to understand. We love our SUV and will continue to come to and recommend Royal for all vehicle needs. Thank you, Royal! More