Royal Buick GMC Cadillac - Service Center

Service Experience with Joshua DeWitt and Chris Savestano I have had service on a Buick and GMC Suburban over the past few years and been completely satisfied with the professional treatment and work performe I have had service on a Buick and GMC Suburban over the past few years and been completely satisfied with the professional treatment and work performed by both Joshua DeWitt and Chris Savestano. They are courteous and friendly and provide me with very detailed information upon which I can make a decision. The quality of work performed by Joshua is always excellent. More

Great Service I would def recommend Chris S. & his team to all my family & friends. He demonstrates what customer service should be. I have been going to him for se I would def recommend Chris S. & his team to all my family & friends. He demonstrates what customer service should be. I have been going to him for service on my Cadillac's for the past 11 years. Customer service has always been great & never to disappoint . Always returns my calls promptly & always willing to offer advise when I need it. More

Exceptional Service & Customer Care by Josh Dewitt I have used Royal Service Department for 14 years. Chris Savastano, Service Writer is very helpful in scheduling appointments that fit my schedule and I have used Royal Service Department for 14 years. Chris Savastano, Service Writer is very helpful in scheduling appointments that fit my schedule and explaining what repairs & service is needed. My mechanic Josh Dewitt is the best mechanic I have had. Josh will provide detailed explanations on repairs, what could be needed or will be needed and why. I am very satisfied with the work of Josh Dewitt & I will use Royal Service for all of my car service & repairs. I highly recommend using Royal Service Department. More

Above and Beyond Service by Josh Dewitt I want to acknowledge Chris Savastano (service writer) and Josh Dewitt (Master ASE Certified and Master GM Certified mechanic) at Royal Buick GMC for I want to acknowledge Chris Savastano (service writer) and Josh Dewitt (Master ASE Certified and Master GM Certified mechanic) at Royal Buick GMC for their outstanding customer service. I took in my 2015 GMC Sierra SLT 1500 for transmission shifting issues. Josh’s thorough inspection and diagnostic skills enabled him to know the exact steps to take in order to resolve the 8L90 8-Speed Transmission shifting issue. When I picked up my truck, Josh articulated the problem and the steps he took to resolve the issues. He went so far as to explain potential symptoms to monitor in the future, took the time to make sure I thoroughly understood the issues/diagnosis, and ensured I was completely satisfied with the results. I would highly recommend Josh Dewitt to anyone in need of GM service at Royal Buick GMC. More

Don't Stand Behind Customers I purchased a brand new 2018 GMC Terrain in December and have had nothing but trouble. The purchase process at Royal GMC is great, but the service de I purchased a brand new 2018 GMC Terrain in December and have had nothing but trouble. The purchase process at Royal GMC is great, but the service department is another story. Chris Savastano is a great asset to the company and has done everything that he could, within his powers, to resolve my issue. My issue is not with Chris, but with Royal GMC in general. I have had to take my car in to have it repaired three times now for the same issue and they've replaced the same part twice, and provided a service update from GM during my second visit to try to resolve my issue. Other's in the Service Department are not as pleasant as Chris and can be condescending as if they don't believe that my car isn't functioning proper. I've resolved myself to video record the issues now so that I can. be believed. It is very frustrating to be treated in this manner after spending the money to purchase a new car so that I could have confidence traveling, but I do not have confidence in this vehicle after the third repair for the same exact issue, and I don't have confidence in Royal GMC either. More

Amazing help for a tricky vehicle problem. Mike had been my service advisor at Royal Buick on speedway. He was always friendly and quick with any new car problems that needed attention. I wou Mike had been my service advisor at Royal Buick on speedway. He was always friendly and quick with any new car problems that needed attention. I would stop in at Royal Cadillac occasionally when I had my Cadillac serviced, Mike was not my service rep but I had confidence in his opinion about the 2 year problem I was having with my 2007 Hummer H3. After $2000 and two years and days of service time trying to get my 80K mile vehicle summer comfortable at another dealer ship, I was ready to trade it in. Mike told me to bring it in and give him a try to fix it. So this spring I did that when my A/C quit. It was a miracle in my mind that Mike and his technician solved the problem in a half morning. Mike is a very dedicated service rep and I wish I had gone to him three years ago. You can't find a better service location in Tucson. PLEASE NOTE I SELECTED GMC FOR BRAND BECAUSE HUMMER IS NOT LISTED? More

Extended warranty on 2008 Torrent I would like to thank Brianna who helped me set up the service and Mike Van Erem who carried it out. Everything was professionally handled. If I wa I would like to thank Brianna who helped me set up the service and Mike Van Erem who carried it out. Everything was professionally handled. If I was still running a company I would hire both of them. PS: My wife thinks you should treat women like they know what they are talking about. Bad experience for her a few years back. More

A Truly Nice and Knowledgeable Service Advisor I would recommend Mr. Chris Savastano to the Tucson Community. He is highly professional and knowlegeable regarding GM service issues. I would sugges I would recommend Mr. Chris Savastano to the Tucson Community. He is highly professional and knowlegeable regarding GM service issues. I would suggest that you request Chris as your Service Advisor at Royal Buick and GMC. More

Inappropriate brake evaluation We requested an oil change and multi-point inspection on a used car that we purchased from a private party. The report only included tire pressure, t We requested an oil change and multi-point inspection on a used car that we purchased from a private party. The report only included tire pressure, tread depth and brake condition. The brake condition report indicated 2 mm on the rear brakes that requires immediate attention which we were not informed of when we picked up the vehicle. We took the car to a different auto center for a brake inspection and found the rear brakes still have 50% life. More