Royal Moore Subaru

The service visit was excellent. Emmylea was very knowledgeable. Thank you. Not much else to say. Maybe more to say at a later date. Goodbye knowledgeable. Thank you. Not much else to say. Maybe more to say at a later date. Goodbye More

Emmylea was very knowledgeable about my car and helped to answer all my questions and show me more. Very pleasant to work with. Glad i came in. answer all my questions and show me more. Very pleasant to work with. Glad i came in. More

It is hard to give the dealership high marks, because I did not go in with the intent to buy a new car. That said I made one mistake after another and paid full price for the car. Did not even get a good d did not go in with the intent to buy a new car. That said I made one mistake after another and paid full price for the car. Did not even get a good deal on my trad in. But again that is my fault, my head was NOT in the game. That being said I liked the new show room and service area. The people were supper. More

Express Service Advisor Justin was very helpful in getting me worked in for service on my 2006 Forester. When an inspection revealed additional service work required, a new loan car was provided at no getting me worked in for service on my 2006 Forester. When an inspection revealed additional service work required, a new loan car was provided at no charge. More

We were just going to check several car models out as we hadn't decided for sure. Ryan worked with us to try out a Subaru, Camry and Prius. Decided on the Subaru after driving again after the other two. Ry hadn't decided for sure. Ryan worked with us to try out a Subaru, Camry and Prius. Decided on the Subaru after driving again after the other two. Ryan was patient and answered questions thoroughly. We learned things we hadn't discovered during our research before coming in. It was a positive experience and we ended up with a vehicle we really like and enjoy! More

The Service team at Royal Moore takes a genuine interest in customers. The facility is extremely clean and inviting. My vehicle was finished early and I received outstanding communication throughout the pr in customers. The facility is extremely clean and inviting. My vehicle was finished early and I received outstanding communication throughout the process. More

The entire car buying experience at Royal Moore Subaru went smoothly and quickly. They Had exactly the car I wanted and Nathan Hines was great from beginning to end. Along with Derek as well! Thank you! went smoothly and quickly. They Had exactly the car I wanted and Nathan Hines was great from beginning to end. Along with Derek as well! Thank you! More

My service this morning was excellent. Thank you especially to Mariah who made the whole experience simple, pleasant, and was thorough with all the details. especially to Mariah who made the whole experience simple, pleasant, and was thorough with all the details. More

I am giving Royal Moore an "overall experience" score of three stars because of my past experiences with the service department. Although I had an excellent experience this time, I cannot in good faith give three stars because of my past experiences with the service department. Although I had an excellent experience this time, I cannot in good faith give Royal Moore an overall score higher than that. Here's my story: I used to own an '08 Outback and took it there regularly for the first few years I was here in Oregon. Between getting gaslit by the bad-attitude service advisors and the crappy mechanics constantly coming back with some issue that had been previously repaired (when I would say this, they would go back and be like, "OH SORRY, our mistake, it's actually this other *insert $500+ repair*"), I had vowed two or three years ago never to go back to Royal Moore no matter what. Why would I? I was treated like a second-class citizen and never had a good experience there, save for the one or two times I had Reese Richardson as a service advisor (**this is important for the next part**). Well, after my Outback went ca-put, I purchased a 2019 Crosstrek (at Gresham Toyota btw, because every Subaru dealership in this area is charging waaaay over market value for these cars- lookout, y'all!) and whoever owned it before me never took care of the Ignition Coil recall; so, much to my dismay, I had to return to a Subaru dealership once again, and Royal Moore's convenient location had me giving it another shot. This time I was able to choose Reese as a service advisor in their online appointment system, so I did and I'm glad I was able to do so this time. He is a great service advisor and I would (and did) give him five stars for his awesome service and great attitude every time. So, to wrap this up, although I don't recommend Royal Moore (and hope not to have to go back again), if you find yourself needing to go there for service, I HIGHLY recommend selecting or asking for Reese. Please note that my five-star ratings on service, quality of work, friendliness, and price only apply to this particular experience with my 2019 Crosstrek and the singular appointment I've had for it-- not my overall experience with Royal Moore and their employees as a whole. More

This is my second service at Royal Moore Subaru. Excellent treatment for both experiences. I had a couple of different coupons and the service advisor assisted me with determining the best option. T Excellent treatment for both experiences. I had a couple of different coupons and the service advisor assisted me with determining the best option. The following day I found a penny sized piece of black broken plastic on the drivers side floor. Myself and my dogs other dad meticulously examined the cars interior but could not locate any damage. The piece found matches in color and texture, just not sure where it could have came from. Overall a good experience. More