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Russ Darrow Chrysler Jeep Dodge RAM of West Bend
West Bend, WI
704 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 704 reviews
April 28, 2025
Everything went great and all of my questions were answered. Thank you for following up answered. Thank you for following up More
by MEKAJAC
April 26, 2025
Very professional Courtesy, friendly, got my Jeep done in a timely manner. Knew what the problem was and fixed it a timely manner. Knew what the problem was and fixed it More
by Dschmahl1968
April 25, 2025
I have a rating of 3 because I had to come back 2 days later after my oil change because there was a oil leak on my garage floor. That trip caused me to have to sit at the dealership twice as long as the later after my oil change because there was a oil leak on my garage floor. That trip caused me to have to sit at the dealership twice as long as the initial visit. Now I have to clean up an oil spot, not a small one, where I didn't have any spots on my garage floor before. I'm not mad, just disappointed in the extra time wasted and a clean up job I don't need. More
by 18KMANDERSON
April 25, 2025
Dealer was straight forward and patient during the purchasing process. Justin was knowledge about the process, the car and up front with the process. purchasing process. Justin was knowledge about the process, the car and up front with the process. More
by nickpabich
Employees Worked With
April 23, 2025
They have a good selection of used cars and trucks, and the sales staff is very friendly. However, I’ve been disappointed with the responses I’ve received from the service department regarding questions ab the sales staff is very friendly. However, I’ve been disappointed with the responses I’ve received from the service department regarding questions about my vehicle’s warranty and service history when I’ve called in.” More
by Colin
Employees Worked With
April 19, 2025
It was great working with Kyle to purchase my vehicle. He listened to all the specifications I was looking for to find the right vehicle for me. I also spent time with Justin and Tony to assist me with fi He listened to all the specifications I was looking for to find the right vehicle for me. I also spent time with Justin and Tony to assist me with financing and made the process smooth and fun. You can tell the team enjoys their job. More
by Michelle.mueller90
April 18, 2025
Everyone that helped me when I came in were wonderful. I would recommend this Dealership to anyone. Service people at counter were friendly and answered all questions. Did not rush anyone who came in. Mad I would recommend this Dealership to anyone. Service people at counter were friendly and answered all questions. Did not rush anyone who came in. Made me feel welcomed. More
by WGLAUER
Verified CustomerEmployees Worked With
April 18, 2025
Purchasing a new jeep was a really good experience. It was laid-back and was excellent to talk to and showed us a lot on the jeep. Also found us a really nice Jeep that my wife just moms really nice ca It was laid-back and was excellent to talk to and showed us a lot on the jeep. Also found us a really nice Jeep that my wife just moms really nice car I would highly recommend asking for Kyle if you’re looking for a new jeep More
by Daniel
April 17, 2025
The service was amazing and Chris was wonderful! I would definitely recommend Chris to anyone! I would definitely recommend Chris to anyone! More
by Miaweeks0527
