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Russ Darrow Chrysler Jeep Dodge RAM of West Bend
West Bend, WI
766 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 766 reviews
July 02, 2025
Tiffany went out of the way to help me. She was very communicative and thoughtful of me and my business when servicing the vehicle She was very communicative and thoughtful of me and my business when servicing the vehicle More
by tim@ludorealty.com
Verified CustomerEmployees Worked With
Tiffany in service
June 30, 2025
There pretty good but my brakes already going out but every thing else is good every thing else is good More
by MIKEMOSER100.MM
Employees Worked With
June 29, 2025
Knowledgeable sales person. Polite staff from the time I arrived. Facility was very clean and well maintained. Polite staff from the time I arrived. Facility was very clean and well maintained. More
by DWEAVER_101
June 29, 2025
Issue with exhaus leak that Idiot a Ram issue. It should be covered by the recalls and or warrant, but my Ram was 600 miles past the 60,000 miles it would be only partially covered and the they c It should be covered by the recalls and or warrant, but my Ram was 600 miles past the 60,000 miles it would be only partially covered and the they charged me almost $200 for a diagnostic fee on a qell know issue with Ram. More
by BABASHIRE1
Employees Worked With
June 27, 2025
Picked up my 2023 Jeep Wrangler after getting an oil change. It had oil all on my inside door panel and on my steering wheel. Not happy. The girl who took care of us played it off that it was no big dea change. It had oil all on my inside door panel and on my steering wheel. Not happy. The girl who took care of us played it off that it was no big deal. They also checked out my rear frost on my rear window because one of the lines stoped working. The same line was fixed last September (not even a year ago) and they told me it was my fault it stopped working this time. That is not true and I don’t think I should have been blamed for that. My jeep only has 13,000 miles on it and what happened at my appointment yesterday is completely unacceptable. More
by SUSANBACKHAS
Employees Worked With
Tiffany
June 27, 2025
My sales person was very helpful and nice. When I had a problem with the windshield he was quick to fix the problem. However I was a little disappointed with the service team. They had left a When I had a problem with the windshield he was quick to fix the problem. However I was a little disappointed with the service team. They had left all four windows rolled down during a rain storm. My Interior was wet. More
by APRIL_N_ABBY
June 27, 2025
Fine job on the oil change and tire rotation and timeliness of service, but they didn’t check tire pressures or fill my low tire. Left with one tire at 29 PSI. timeliness of service, but they didn’t check tire pressures or fill my low tire. Left with one tire at 29 PSI. More
by megraul
Employees Worked With
June 26, 2025
Lots of selection, dealers are knowledgeable, personable, and understanding. Great facility and atmosphere. Must check out! and understanding. Great facility and atmosphere. Must check out! More
by DJSWEETS
June 24, 2025
Vehicle left dealership and low oil pressure light was illuminated with awful engine noise upon returning was informed no oil was put in vehicle after oil change it will be very difficult to continue to p illuminated with awful engine noise upon returning was informed no oil was put in vehicle after oil change it will be very difficult to continue to patronize Russ Darrow CDJR More
by MIKEANDNANCY2013
