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Russ Darrow Chrysler Jeep Dodge RAM of West Bend
West Bend, WI
748 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 748 reviews
June 10, 2025
Paper not checked off ,had to wait ,also mileage was not reset on car was not happy went back in to get mileage reset reset on car was not happy went back in to get mileage reset More
by FSCHAETZER
Verified CustomerEmployees Worked With
June 08, 2025
Awesome, easy, no hassle, not pushy, my wife and I will be looking at Russ Derrow FRIST when looking at any new or used vehicles be looking at Russ Derrow FRIST when looking at any new or used vehicles More
by MICHAELLOCY46
June 07, 2025
Excellent friendly service, Knowlegable and professional. Top-notch The service department answered all my questions and helped keep my van in Proper condition. Top-notch The service department answered all my questions and helped keep my van in Proper condition. More
by BigHeadGuy
Employees Worked With
Michael
June 06, 2025
Joe did a great job figuring out what caused my Check Engine light to keep going on! Engine light to keep going on! More
by teskebuster2
Employees Worked With
June 04, 2025
Only 15 words? ?? Not enough words to give all the reasons why they are excellent! ?? Not enough words to give all the reasons why they are excellent! More
by DUCKSNAROW
June 03, 2025
Justin and John are awesome they get everything done for you and they go beyond any dealership I have ever dealt with i highly recommend them you and they go beyond any dealership I have ever dealt with i highly recommend them More
by LUCKY1715
May 31, 2025
while staff was friendly, she was also multitasking on multiple different customers while supposed to be addressing me. The supervisor even interrupted our interaction to ask about another customer's repa multiple different customers while supposed to be addressing me. The supervisor even interrupted our interaction to ask about another customer's repair and she engaged, then called the other customer (who didnt answer) and reported back to the sup before returning to assist with my check in. When my car was ready, she came over to me to sign paperwork and was also on the phone (assuming on hold since it was at her ear but not talking). Her attention definitely was not focused on me for our interactions and that created a negative customer service experience. The oil change was good, no concerns with the tech service. More
by sjedwards80
Employees Worked With
Tiffany
