Russ Darrow Chrysler Jeep Dodge RAM of West Bend - Service Center

Paper not checked off ,had to wait ,also mileage was not reset on car was not happy went back in to get mileage reset reset on car was not happy went back in to get mileage reset More

Excellent friendly service, Knowlegable and professional. Top-notch The service department answered all my questions and helped keep my van in Proper condition. Top-notch The service department answered all my questions and helped keep my van in Proper condition. More

I appreciate the fact that they covered the cost of labor and parts on the replacement of the exhaust manifold. and parts on the replacement of the exhaust manifold. More

Joe did a great job figuring out what caused my Check Engine light to keep going on! Engine light to keep going on! More

Only 15 words? ?? Not enough words to give all the reasons why they are excellent! ?? Not enough words to give all the reasons why they are excellent! More

My vehicle has been picked up from Russ Darrow and seems to be running well. to be running well. More

Too expensive Good service but far more expensive than I expected. At least it was done the same day though. expected. At least it was done the same day though. More

while staff was friendly, she was also multitasking on multiple different customers while supposed to be addressing me. The supervisor even interrupted our interaction to ask about another customer's repa multiple different customers while supposed to be addressing me. The supervisor even interrupted our interaction to ask about another customer's repair and she engaged, then called the other customer (who didnt answer) and reported back to the sup before returning to assist with my check in. When my car was ready, she came over to me to sign paperwork and was also on the phone (assuming on hold since it was at her ear but not talking). Her attention definitely was not focused on me for our interactions and that created a negative customer service experience. The oil change was good, no concerns with the tech service. More

Picked the vehicle up from service. Problems was not addressed as vehicle was doing the exact same thing as when I dropped it off the day prior. Drove a mile down the street and back to Problems was not addressed as vehicle was doing the exact same thing as when I dropped it off the day prior. Drove a mile down the street and back to the dealership. Was told the vehicle would be re-addressed the following day--it would be a "priority". Still haven't diagnosed the problem or provided a loaner vehicle. Not impressed! More

Great experience and service was timely and was completed early with the old change and recall work. early with the old change and recall work. More