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Russ Darrow Chrysler Jeep Dodge RAM of West Bend - Service Center

West Bend, WI

4.0
224 Reviews

224 Reviews of Russ Darrow Chrysler Jeep Dodge RAM of West Bend - Service Center

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September 12, 2025

Dennis listened to what had to say. He was very attentive and provided a complete solution to my problem. If I ever needed an employee I would definitely hire him More

by Jackie S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wisneski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

September 10, 2025

Salesmen was ok. Not much personality. Car did not come with floor mats or extra key fob..Asked for key fob and price was outrageous! The guy that did the paperwor More

by SECORASHARON
Recommend Dealer
No
Employees Worked With
Tony Cesario
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for this feedback, Sharon. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Mitchell Darrow mitchell.darrow@russdarrow.com

September 02, 2025

Good people and good service. We have been long term costumers of the dealership and have always been treated well. More

by THOMR65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Domask
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josiah Hermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thanks for sharing about your experience with Russ Darrow Chrysler Jeep Dodge RAM of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

August 23, 2025

Great pricing on new vehicles and great service! You could add donuts to the waiting room. More

by ND1311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wisneski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mitchell Darrow mitchell.darrow@russdarrow.com

August 23, 2025

Very help service and cashier department. Very clean. Went on test drive to identify problem. More

by Jayde4854
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wisneski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josiah Hermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Seagran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alissa Neustedter 5*
Aug 23, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thanks for sharing about your experience with Russ Darrow Chrysler Jeep Dodge RAM of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

August 10, 2025

Great service & I really appreciated the video that ya'll do to show the tires, suspension, etc... no other dealership I know of does this. More

by berdinek0409
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josiah Hermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Seagran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Chrysler Jeep Dodge RAM of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

August 09, 2025

Sold me a jeep that looks amazing on the outside but needs 2600 worth of work. I dont even want the jeep anymore if I can figure out how to give it back I would More

by SHYDEAN1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Corey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Josiah Hermann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mitchell Darrow mitchell.darrow@russdarrow.com

August 08, 2025

Thank u helped us and try understand communicate better because we both deaf..We are happy..Imforgot name who help3d us jeep..but pls say thank him from us..Jeep seem doing good so far..He did wax and poli More

by DOGLOVER4876
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Falconer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Scallorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josiah Hermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't know who which Jose??he did w us last time jeep bought..
Aug 08, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Chrysler Jeep Dodge RAM of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

August 08, 2025

Services techs were good. Tiffany was great. Had to bring my car in 3 times before it was fixed. More

by LORI.REBIGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't no the people listed
Aug 08, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

August 08, 2025

Everyone in the service department was friendly and accommodating. Service was fast and very congenial More

by BEARKFM
Recommend Dealer
Yes
Aug 10, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

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