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Russ Darrow Honda

Milwaukee, WI

4.6
2,633 Reviews
Located in the heart of Milwaukee, WI, Russ Darrow Honda is your premier destination for new and certified pre-owned Honda vehicles. With a commitment to exceptional customer service, we offer a wide selection of reliable cars, SUVs, and trucks designed to fit every lifestyle and budget. Every used and certified pre-owned vehicle undergoes a rigorous multi-point inspection to ensure quality and reliability. As part of the Russ Darrow Group, serving Wisconsin for over four decades, we take pride in delivering an outstanding car-buying and ownership experience. Visit Russ Darrow Honda in Milwaukee today and experience the difference in quality, value, and service!
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10851 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 2,633 reviews

March 14, 2026

Jon always take good care of me. . Service staff is very friendly an take good care of there customers.. More

by MURRAYJCDL
Recommend Dealer
Yes
Employees Worked With
Jon in service
Mar 14, 2026 -

Russ Darrow Honda responded

Great to know our team kept things friendly and attentive during your recent Honda Accord service. We appreciate you highlighting the care you received and look forward to assisting you again. George Matthews george.matthews@russdarrow.com

March 14, 2026

No soft drinks, limited tea/coffee options and only a few snack options behind counter. Could easily be much better More

by SKLEINY24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aleiah Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 14, 2026

Great service, supportive staff, clean waiting room, on time, easy to schedule lots of options More

by KGJBIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2026 -

Russ Darrow Honda responded

It’s wonderful to hear our supportive team and clean waiting area made your visit pleasant. We’re glad scheduling options fit your needs and that we stayed on time. Jonathan will be pleased to know your Honda Pilot experience was so positive. George Matthews george.matthews@russdarrow.com

March 14, 2026

Thank you for incredible service, friendly stuff and huge thanks to John Stein. Loan vehicle was added benefit for service rendered. More

by dimasorin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Gresbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2026 -

Russ Darrow Honda responded

We appreciate you choosing us for your Honda CR-V service and for sharing your experience. It’s great to hear our team was friendly and that the loan vehicle added convenience to your visit. We look forward to helping you again. George Matthews george.matthews@russdarrow.com

March 14, 2026

I came. I got lubed. I left. Refreshed I felt for days thereafter and then not so much. More

by eldermlopata
Recommend Dealer
Yes
Employees Worked With
Kailah Flores-Malone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kailah Flores-Malone
March 13, 2026

I was the 1st customer. I was in and out! Service was quick fast!! Customer service was great! More

by greeneyez8844
Recommend Dealer
Yes
Employees Worked With
Cruz
Mar 14, 2026 -

Russ Darrow Honda responded

Delighted to know our service team provided efficient care for your Nissan Altima. We’re glad you felt well taken care of during your visit. Thank you for choosing us and we look forward to serving you again. George Matthews george.matthews@russdarrow.com

March 13, 2026

Honest, professional, friendly, informative, hassle free, pressure free, high efficiency, and exceptional service. Best car buying experience thus far. I would highly recommend Jeremiah and the rest of the R More

by ERIK46
Recommend Dealer
Yes
Employees Worked With
Jeremiah Czarnecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremiah Czarnecki
Mar 13, 2026 -

Russ Darrow Honda responded

We’re thrilled Jeremiah delivered the professional, no-pressure service you enjoyed when buying your new Honda Odyssey. It’s great to know our efficient approach stood out. Thank you for recommending us to your friends and family. George Matthews george.matthews@russdarrow.com

March 13, 2026

Outstanding I thought the experience was great. Alexis was knowledgeable and efficient. I thought the experience was great. Alexis was knowledgeable and efficient, kind and helpful More

by MEHL2BABS
Recommend Dealer
Yes
Employees Worked With
Alexis Thomas
Mar 13, 2026 -

Russ Darrow Honda responded

Thank you for sharing your outstanding experience and for highlighting our team’s efficiency and helpfulness. We’re delighted your Honda Civic Hybrid purchase went smoothly. We look forward to assisting you in the future. George Matthews george.matthews@russdarrow.com

March 13, 2026

Always a good level of service at this dealer shop, the service is always excellent, they explain what was done and send a video of the service. More

by Bigced14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Love
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2026 -

Russ Darrow Honda responded

It’s great to know our service department’s clear explanations and videos are helpful for your Honda CR-V. Alicia is glad to hear you consistently receive excellent care. We appreciate your continued trust in our team. George Matthews george.matthews@russdarrow.com

March 13, 2026

They have great communication. Easy to get ahold of. I needed help right away and they were able to help me. More

by ermynee98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2026 -

Russ Darrow Honda responded

We appreciate you sharing that our team was easy to reach and provided prompt assistance. Jonathan and our service staff were glad to support your Honda CR-V, and we are grateful for your 5 star rating. George Matthews george.matthews@russdarrow.com

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