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Russ Darrow Honda

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.6
3,146 Reviews
Located in the heart of Milwaukee, WI, Russ Darrow Honda is your premier destination for new and certified pre-owned Honda vehicles. With a commitment to exceptional customer service, we offer a wide selection of reliable cars, SUVs, and trucks designed to fit every lifestyle and budget. Every used and certified pre-owned vehicle undergoes a rigorous multi-point inspection to ensure quality and reliability. As part of the Russ Darrow Group, serving Wisconsin for over four decades, we take pride in delivering an outstanding car-buying and ownership experience. Visit Russ Darrow Honda in Milwaukee today and experience the difference in quality, value, and service!
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10851 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 3,146 reviews

January 24, 2025

Yazen was very professional and personable. His communication to me on the status of my vehicles service was very timely and informative. My past experiences at other dealerships was no where n More

by Jon Goldberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yazen Saleh
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Jan 24, 2025 -

Russ Darrow Honda responded

It's great to hear that we were able to help you out, Jon. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

January 23, 2025

Chris was very charismatic and I felt he worked to get me discounts wherever he could More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Berger
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Jan 24, 2025 -

Russ Darrow Honda responded

Thank you so much for your excellent review, Matt! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Honda to be a positive one. Please don't hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com

January 23, 2025

Chris was excellent. He explained everything thoroughly and patiently. He answered our questions and did what he said he was going to do. Very, very pleased with working More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Berger
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Jan 24, 2025 -

Russ Darrow Honda responded

Thank you for taking the time to share your feedback with us, Bob. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. George Matthews george.matthews@russdarrow.com

January 23, 2025

Courtesy service with honest opinion what needed to be changed, waiting time was as expected. The waiting room was nice and clean with snack and drink, would be nice with some soda. More

by Noysaycocie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Berger
Print
Jan 24, 2025 -

Russ Darrow Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

January 23, 2025

Tiffany was great! She made me feel like she was doing everything possible to fix the situation with my car and as quickly as possible. You have a true customer servi More

by kgilhams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Breuer
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Jan 24, 2025 -

Russ Darrow Honda responded

Thank you for your review and kind words for Tiffany and the team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

January 23, 2025

Good experience. Easy access. Well informed. Clean surroundings. Friendly atmosphere. Would recommend this to a friend More

by JML07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yazen Saleh
Print
Jan 24, 2025 -

Russ Darrow Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

January 23, 2025

Very fast service. It took less time than I was expecting. I was able to get in for an appointment very soon More

by VICTORIATRAPMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alondra Sandoval
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Jan 24, 2025 -

Russ Darrow Honda responded

Thank you for taking the time to share your thoughts on working with our team, Victoria. We're glad to hear we delivered such a great experience! George Matthews george.matthews@russdarrow.com

January 23, 2025

Quick, upfront service. Clean waiting room. Love the video summaries from the technician. would recommend to others. Price is market standard for a premium oil change. More

by jsbachop1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddie Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Gresbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jan 23, 2025 -

Russ Darrow Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Honda to be a positive one. Please don't hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com

January 23, 2025

They had my car done when said and also let my keep it overnight Very pleasant to work with More

by KEVINKELBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Martin
Print
Jan 23, 2025 -

Russ Darrow Honda responded

Thanks, Kevin, for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

January 22, 2025

Experience was great. Warranty work. However, you recommended breaks and rotors, tires, and timing belt replacement. The expected cost was twice what it would be at a l More

by wajthird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddie Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jan 23, 2025 -

Russ Darrow Honda responded

Thank you for your review. We're sorry you didn't have a 5-star experience, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. George Matthews george.matthews@russdarrow.com

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