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Russ Darrow Honda - Service Center

Milwaukee, WI

4.6
780 Reviews

780 Reviews of Russ Darrow Honda - Service Center

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January 25, 2025

Professional, knowledgeable, made me aware of all of my options. Did not pressure me for extra services. More

by Jarvyo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2025 -

Russ Darrow Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. George Matthews george.matthews@russdarrow.com

January 24, 2025

We were very impressed with the overall service department process and maintenance video we received. More

by CBHACKERT65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Berger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Russ Darrow Honda responded

Thanks for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

January 24, 2025

I was at Russ Darrow for two hours! All they did was diagnose the problem! It wasn’t fixed! I was charged $117.81! More

by COLTFANJERRY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Berger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Breuer
Jan 29, 2025 -

Russ Darrow Honda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. George Matthews george.matthews@russdarrow.com

January 24, 2025

Yazen was very professional and personable. His communication to me on the status of my vehicles service was very timely and informative. My past experiences at other dealerships was no where n More

by Jon Goldberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yazen Saleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Russ Darrow Honda responded

It's great to hear that we were able to help you out, Jon. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

January 24, 2025

Prompt and professional. Our car needed some basic maintenance, but we also had an issue with our trunk latch. We didn't want to spend a lot of money on the repair, and the t More

by katandben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2025 -

Russ Darrow Honda responded

Thank you, Kat and Ben, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

January 24, 2025

I noticed that every worker there is very attentive to excellent customer service. Aside from that, the main reason why we bring out cars the service department is to get them fixed or maintained. I feel More

by marzy44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aleiah Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2025 -

Russ Darrow Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

January 24, 2025

The car buying process was straight forward and simple. Appreciate the patience shown by the staff to let us test drive twice and answer questions quickly. More

by SHMIGELSKY23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nastascia Elliott
Jan 26, 2025 -

Russ Darrow Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! George Matthews george.matthews@russdarrow.com

January 24, 2025

Very prompt and professional the entire time. This location could take me when my main one couldn’t. More

by samuelrhymer23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Breuer
Jan 26, 2025 -

Russ Darrow Honda responded

Samuel, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

January 23, 2025

Good experience. Easy access. Well informed. Clean surroundings. Friendly atmosphere. Would recommend this to a friend More

by JML07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yazen Saleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Russ Darrow Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

January 23, 2025

Tiffany was great! She made me feel like she was doing everything possible to fix the situation with my car and as quickly as possible. You have a true customer servi More

by kgilhams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Breuer
Jan 24, 2025 -

Russ Darrow Honda responded

Thank you for your review and kind words for Tiffany and the team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

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