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Russ Darrow Honda - Service Center

Milwaukee, WI

4.6
780 Reviews

780 Reviews of Russ Darrow Honda - Service Center

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January 19, 2025

Rachel has always been very pleasant and helpful and professional. She is the reason drive 4 hours to get my service there More

by CHRIS.WESTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Russ Darrow Honda responded

Thank you, Chris! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

January 19, 2025

I bought a second Honda particularly because of the great service dept at Russ Darrow More

by ELLISJOANNEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Berger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Russ Darrow Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

January 18, 2025

Good clean accurate and conscientious. I would use them again. Plain to get all repairs done there More

by KIMMERS1713
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lesia Matthis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Berger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2025 -

Russ Darrow Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. George Matthews george.matthews@russdarrow.com

January 18, 2025

Both Yazmin and Alondra were pleasant to work with. Very attentive when I first walked in. More

by SUGARHIGH
Recommend Dealer
Yes
Employees Worked With
Alondra Sandoval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yazen Saleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2025 -

Russ Darrow Honda responded

We are very happy to hear that Yazin and Alondra provided you with such a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

January 18, 2025

Service representative was very friendly and accommodating. Vehicle was not ready at time of pick up. Had to wait for an hour after pick up time More

by KEMPENFOUR
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Breuer
Jan 19, 2025 -

Russ Darrow Honda responded

Thank you for choosing Russ Darrow Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! George Matthews george.matthews@russdarrow.com

January 18, 2025

Rachel was outstanding and extremely helpful. The repair was done right on time, just as projected More

by ALPILLER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2025 -

Russ Darrow Honda responded

Thanks, Al, for sharing your thoughts about your experience with Rachel here at Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

January 18, 2025

Rachel was great, recall took a bit more time than necessary. I checked the video of what they had to do and it did not seem like it should take over an hour More

by JEMMRICH7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2025 -

Russ Darrow Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. George Matthews george.matthews@russdarrow.com

January 17, 2025

Rachel,Maddie and Tiffany who work at auto service counter have all been really good to me. My dealings with all of them have been very positive. They have taken care of any issue I have had with my v More

by sweety06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maddie Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Breuer
Jan 18, 2025 -

Russ Darrow Honda responded

We are very happy to hear that Rachel and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

January 17, 2025

Easy to work with, fair prices, willing to work with you to keep your car updated and your budget intact. I've been going to Russ Darrow for 5 years and it's been a good experience. More

by BBurke2284
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alondra Sandoval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maddie Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Breuer
Jan 18, 2025 -

Russ Darrow Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Honda, we look forward to having you as a valued customer for many years to come! George Matthews george.matthews@russdarrow.com

January 17, 2025

Great service Fast and friendly service always Highly recommend all Honda drivers to go get service More

by DAVIDCALDWELL228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Breuer
Jan 18, 2025 -

Russ Darrow Honda responded

Thank you so much, David, for your kind words, and for taking the time to leave us this wonderful feedback! George Matthews george.matthews@russdarrow.com

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