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Russ Darrow Kia of Waukesha
Waukesha, WI
1,474 Reviews
Located in Waukesha, WI, Russ Darrow Kia of Waukesha is your go-to destination for new and certified pre-owned Kia vehicles. With an extensive inventory of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a rigorous multi-point inspection to ensure it meets our high standards for quality and reliability. Backed by over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Waukesha today and discover top-notch service, unbeatable selection, and great value!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,474 reviews
January 26, 2025
Service was fast waiting area was clean and comfortable and the service person listened to me and went above and beyond what I expected and the service person listened to me and went above and beyond what I expected More
by RAVINS50
Verified Customer
January 24, 2025
Very welcoming and easy to work with without pressure. Our salesman Kane was very knowledgeable and great to work with Our salesman Kane was very knowledgeable and great to work with More
by RACCUARDI
January 23, 2025
Service adviser was helpful and able to adjust to get the tire in. I was surprised service tech didn’t put spare tire on after finding object in side wall tire or even putting air in tire. This was the first tire in. I was surprised service tech didn’t put spare tire on after finding object in side wall tire or even putting air in tire. This was the first appointment. On 2nd appointment after new tire put on . I was surprised to see new tire pressure at 34 and all other tires at 24. Since I just left gas stations to air up damaged tire less than 2 miles away. All other tires were at 30 when I got to dealership. Truly surprised service tech didn’t do a better job each time on making sure all tires were good since weather conditions were minus zero the entire weekend. For tires next time around I will look at other options.live and learn. More
by SPANFORME0527
Employees Worked With
Kayleigh Recker
January 22, 2025
Nessiah was hands down the best sales person I have ever worked with. She was extremely knowledgeable about the entire car. worked with. She was extremely knowledgeable about the entire car. More
by SKANE416
January 22, 2025
Feels very comfortable when dealing with the staff. They remember my name and make sure I am comfortable during my stay. They remember my name and make sure I am comfortable during my stay. More
by roximom06
Employees Worked With
Other Employees :
Nessiah Fann
January 21, 2025
This is the Second Kia dealership and if I buy another one, I also intend to buy it from them one, I also intend to buy it from them More
by SUSANLKFF
January 20, 2025
Gildardo inserted himself in our negotiations with our salesman and told us in a very direct and rude way that 'he didn't have to sell us a car." We agreed and we decided to leave. salesman and told us in a very direct and rude way that 'he didn't have to sell us a car." We agreed and we decided to leave. More
by Tiffany
Employees Worked With
January 19, 2025
Very customer service oriented. Helped set up the features a new car has. Told me about the free car washes too Helped set up the features a new car has. Told me about the free car washes too More
by dnerbun
Employees Worked With
January 16, 2025
I received excellent service, as always. An oil change, tire rotation, and recalled part replacement only took an hour and a half to complete. An oil change, tire rotation, and recalled part replacement only took an hour and a half to complete. More
by jkendahl
January 16, 2025
Very friendly, and willing to help. Always asks if you need a ride or if you are going to wait. They keep you informed on your car. Always asks if you need a ride or if you are going to wait. They keep you informed on your car. More
by JUDYZ26320
