Russ Darrow Kia of Waukesha

Excellent Job,this is my sixth car from Russ Darrow,thank you so much,I’m a happy Customer Darrow,thank you so much,I’m a happy Customer More

My after-sale follow-up experience has been terrible. I leased a car from this dealership three years ago, when I picked up the car, I was promised two keys but was only given one, with the excuse that t I leased a car from this dealership three years ago, when I picked up the car, I was promised two keys but was only given one, with the excuse that there were "allocation issues." I was assured the second key would be sent to me asap. Three years later, my lease is over, and I have now purchased the car, and I am still missing the promised second key. The truly frustrating part is the contrast in their communication. As my lease neared its end, I was receiving at least 3 phone calls a day trying to get me to trade in my car for a new one. I wish that same level of persistent follow-up to fulfilling what they owe me. One month ago when I went to check if they had renewed my lease, I mentioned my key again, and they said they would look into it. Apparently, that was just a lie. Since I didn't renew my lease and I already purchased the car they stopped being friendly. It is completely unacceptable to string a customer along for three years over a basic item that was part of the original deal. This shows a complete disregard for customer satisfaction once the sale is complete. More

Very friendly and no pressure sales team. This is my third vehicle from them and would highly recommend. This is my third vehicle from them and would highly recommend. More

I had a great experience with my car rental without any issues. Great price and such a pleasure to deal with! issues. Great price and such a pleasure to deal with! More

Seths customer service is the best I’ve had. And I have been shopping for quite sometime. Before he met me he actually went out and made a video of the truck and told me about it. He followe And I have been shopping for quite sometime. Before he met me he actually went out and made a video of the truck and told me about it. He followed ip on everything I asked. When the sale was complete, he came out to the truck with me to show me how to set the equipment. I enjoyed working with him! My experience at Russ Darrow Kia was great. More

Service team got me in on time. Always very nice to deal with However, the cargo may I was sold is awful. Russ Darrow should tell people they're not of high quality and suggest they Always very nice to deal with However, the cargo may I was sold is awful. Russ Darrow should tell people they're not of high quality and suggest they go to weather tech or a place like that. The mat doesn't fit the entire cargo area and is made cheaply. It's a bad reflection on the dealer selling them and should be a true embarrassment for Kia! I will go buy another on my own. Very Disappointing More

Brody did a great job. He stayed late, and went the extra mile for us. I would use him again! Nice young man! He stayed late, and went the extra mile for us. I would use him again! Nice young man! More

Brody knows what he is selling. Very helpful and happy to help anyone that needs help. Very knowledgeable about the cars he is selling. Very helpful and happy to help anyone that needs help. Very knowledgeable about the cars he is selling. More

Brody did a great job—he was super helpful and super personable! He even retrieved a floor mat that I forgot to grab from my old car! personable! He even retrieved a floor mat that I forgot to grab from my old car! More

I really enjoy being there. There was very nice very attentive. Phenomenal Barry attended to customers There was very nice very attentive. Phenomenal Barry attended to customers More