Russ Darrow Kia of Waukesha

They did a great job fixing my vehicle and gave me a loaner car while my car was being worked on. They were always nice and respectful. loaner car while my car was being worked on. They were always nice and respectful. More

Had been messaging with Riley throughout the week on a few vehicles that they had. During that time found a nearly identical model and trim at another dealership at a better price point. I had explain few vehicles that they had. During that time found a nearly identical model and trim at another dealership at a better price point. I had explained that I would be coming from over an hour away and asking to be respectful of my time. I asked if they would be willing to match or come close to the other dealer and was told they would match it if I financed through Kia (I have the text screenshots to prove it). This was the same make, model, trim but only a different color which they were fully aware of before making the promise. The sales manager was incredibly unfriendly, rude and condescending. Threw the paperwork on the desk and said that there would be no further discussion. After reviewing the paperwork the price was not what was promised during communication. So somebody lied, either Riley asking their manager about the price match or the manager actually not wanting to price match just to get me in the door. Neither of which have the people skills or sales ability to overcome blatant dishonesty. More

Xavier is top notch. We live in Wauwatosa and always make the drive out to this KIA not only for the incredible service and staff but now to see Xavier! He is a stand up We live in Wauwatosa and always make the drive out to this KIA not only for the incredible service and staff but now to see Xavier! He is a stand up guy who understands that most people can see through the gimmicks of car sales and takes a professional and reasonable approach. He is the reason we wanted to stay with this KIA for our next lease. We could have gone back to the Illinois KIA or any other, but he made us feel like the no pressure approach was where we wanted to bring our business. We knew we needed to trade in but we didn’t need to go here, we wanted to. He is a great communicator, meets you where you’re at and doesn’t butter you up then change when he doesn’t like what you have to say or try To negotiate. Even keeled and chill! He kept in touch enough for us to keep our eye on the target without getting pressured or annoyed. We love Xavier! More

Michael Mayweather is the real deal. He made the process smooth and did good preparation ahead of time. I highly recommend him. Thank you for helping me purchase my beautiful Chevrolet E He made the process smooth and did good preparation ahead of time. I highly recommend him. Thank you for helping me purchase my beautiful Chevrolet Equinox. More

Offered several windows of time. Vert promptly completed the service. Much better service than before. Vert promptly completed the service. Much better service than before. More

The dealership was being renovated, so the waiting room was kind of crowded. I would say they took care of my car rather well. was kind of crowded. I would say they took care of my car rather well. More

Good concise communication . Identified the issue and presented solution in a timely manner. Thank you! Identified the issue and presented solution in a timely manner. Thank you! More

Five stars all the way around! We had an exceptional end-to-end experience at Russ Darrow Kia of Waukesha. The initial Sales process was seamless and professional—thanks to the ded We had an exceptional end-to-end experience at Russ Darrow Kia of Waukesha. The initial Sales process was seamless and professional—thanks to the dedication of the entire team, including Ben, Gil, and Michael. The paperwork and financing with Ann was fast and transparent. Most recently, the Service department, led Assistant Service Manager Kaitlyn, proved to be truly outstanding. She handled my K5 vibration issue with effortless professionalism, providing proactive updates without being prompted. She treated a subtle concern seriously, moved quickly, and ensured I felt taken care of from start to finish. Kaitlyn's level of care sets the benchmark for service excellence. More

Mike was very helpful. It was a quick and easy process. I left in my new Kia carnival in just a couple hours! It was a quick and easy process. I left in my new Kia carnival in just a couple hours! More

Service was great easy to schedule and done on a timely basis I will definitely return basis I will definitely return More