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Russ Darrow Kia of Waukesha

Waukesha, WI

Overview
Employees
Reviews
Vehicles
4.4
1,819 Reviews
Located in Waukesha, WI, Russ Darrow Kia of Waukesha is your go-to destination for new and certified pre-owned Kia vehicles. With an extensive inventory of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a rigorous multi-point inspection to ensure it meets our high standards for quality and reliability. Backed by over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Waukesha today and discover top-notch service, unbeatable selection, and great value!
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2141 E Moreland Blvd

Waukesha, WI

53186

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Showing 1,819 reviews

January 21, 2025

This is the Second Kia dealership and if I buy another one, I also intend to buy it from them More

by SUSANLKFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skyler Battersby, Kayleigh Recker, Joseph Sili
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Jan 22, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you, Susan! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Kia of Waukesha. We look forward to having you as one of our valued customers for many more years to come! Brandon McGahee brandon.mcgahee@russdarrow.com

January 20, 2025

Gildardo inserted himself in our negotiations with our salesman and told us in a very direct and rude way that 'he didn't have to sell us a car." We agreed and we decided to leave. More

by Tiffany
Recommend Dealer
No
Employees Worked With
Gildardo Esquivel
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for sharing your feedback. We’re sorry to hear about your concerns and any miscommunication during your visit. Of course, selling cars is our main goal—we want to help every customer find the right vehicle. However, we also have to make sound business decisions to ensure we’re providing fair and competitive pricing. The Subaru you came to see is already the best-priced vehicle of its model and year within 200 miles, and with its low mileage, it’s a great value. Because of how well-priced it is, we simply couldn’t discount it further. Just as you need to do what’s best for you and your family, we have to make decisions that are best for the store as well. We sincerely apologize if our communication didn’t reflect our commitment to helping customers find the right vehicle. If you’d like to revisit this or explore other options, we’d be happy to work with you further. Thank you for considering us, and we wish you the best in finding the perfect car. Gildardo Esquivel New Car Sales Manager

January 19, 2025

Very customer service oriented. Helped set up the features a new car has. Told me about the free car washes too More

by dnerbun
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wally Thom
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you so much for choosing Russ Darrow Kia of Waukesha! Please let us know if we can be of any more assistance. Brandon McGahee brandon.mcgahee@russdarrow.com

January 16, 2025

Excellent service! Good service, they work very well and super fast I recommend them 100% with all my acquaintances always More

by Eliasvargas1105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich, Kara Snedecor
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Jan 17, 2025 -

Russ Darrow Kia of Waukesha responded

Elias, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Waukesha, we look forward to having you as a valued customer for many years to come! Brandon McGahee brandon.mcgahee@russdarrow.com

January 16, 2025

Very friendly, and willing to help. Always asks if you need a ride or if you are going to wait. They keep you informed on your car. More

by JUDYZ26320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich, Kara Snedecor
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Jan 16, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon McGahee brandon.mcgahee@russdarrow.com

January 16, 2025

I received excellent service, as always. An oil change, tire rotation, and recalled part replacement only took an hour and a half to complete. More

by jkendahl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich, Kara Snedecor
Report | Print
Jan 16, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon McGahee brandon.mcgahee@russdarrow.com

January 15, 2025

Wonderful experience Kain was friendly and genuine. He listened and answered my questions with ease.. I felt he really knew the vehicles and helped me find the one I wanted. He has continued to be avai More

by MIZLODUHA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gildardo Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon McGahee, Marcus (Kain) Hankins
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Jan 16, 2025 -

Russ Darrow Kia of Waukesha responded

It's great to hear that Kain and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Waukesha! Brandon McGahee brandon.mcgahee@russdarrow.com

January 13, 2025

The vehicle was ready to test drive at my appointed time. Xavier was friendly and able to answer questions about the car. They were willing to deal only a little bit on the price. Once I decided to purcha More

by SPAR0HWK
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Xavier Troupe
4.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Artymowski
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Jan 13, 2025 -

Russ Darrow Kia of Waukesha responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Brandon McGahee brandon.mcgahee@russdarrow.com

January 12, 2025

Everything was great. Xavier was helpful. Car is great but it did not come with car mats for the front or back. More

by GALDUST75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Xavier Troupe
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Waukesha. Brandon McGahee brandon.mcgahee@russdarrow.com

January 12, 2025

Very nice people. Help me out with all my needs and even save me some money. Nice, clean, waiting room. More

by FRANKIE_47025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
Report | Print
Jan 13, 2025 -

Russ Darrow Kia of Waukesha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Frankie, for choosing Russ Darrow Kia of Waukesha! Brandon McGahee brandon.mcgahee@russdarrow.com

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