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Russ Darrow Kia of Waukesha

Waukesha, WI

Overview
Employees
Reviews
Vehicles
4.4
1,825 Reviews
Located in Waukesha, WI, Russ Darrow Kia of Waukesha is your go-to destination for new and certified pre-owned Kia vehicles. With an extensive inventory of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a rigorous multi-point inspection to ensure it meets our high standards for quality and reliability. Backed by over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Waukesha today and discover top-notch service, unbeatable selection, and great value!
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2141 E Moreland Blvd

Waukesha, WI

53186

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Showing 1,825 reviews

January 26, 2025

Service was fast waiting area was clean and comfortable and the service person listened to me and went above and beyond what I expected More

by RAVINS50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich, Angela David
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Jan 27, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your service expectations. Thank you again for choosing Russ Darrow Kia of Waukesha. We look forward to having you as one of our valued customers for many more years to come! Brandon McGahee brandon.mcgahee@russdarrow.com

January 26, 2025

I was very happy with the treatment and care for the the long process of getting my truck. More

by LISAPETRIE1966
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Cardinal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon McGahee
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Jan 27, 2025 -

Russ Darrow Kia of Waukesha responded

Lisa, We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Brandon McGahee brandon.mcgahee@russdarrow.com

January 24, 2025

Very welcoming and easy to work with without pressure. Our salesman Kane was very knowledgeable and great to work with More

by RACCUARDI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon McGahee, Charlie Ziegler, Marcus (Kain) Hankins
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Jan 26, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for taking the time to share your thoughts on working with Kane. We're glad to hear he delivered such a great experience! Brandon McGahee brandon.mcgahee@russdarrow.com

January 23, 2025

Service adviser was helpful and able to adjust to get the tire in. I was surprised service tech didn’t put spare tire on after finding object in side wall tire or even putting air in tire. This was the first More

by SPANFORME0527
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kayleigh Recker
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Jan 26, 2025 -

Russ Darrow Kia of Waukesha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Brandon McGahee brandon.mcgahee@russdarrow.com

January 22, 2025

Feels very comfortable when dealing with the staff. They remember my name and make sure I am comfortable during my stay. More

by roximom06
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Cardinal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Xavier Troupe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gildardo Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon McGahee, Nessiah Fann
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Jan 22, 2025 -

Russ Darrow Kia of Waukesha responded

Roxi, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon McGahee brandon.mcgahee@russdarrow.com

January 22, 2025

Nessiah was hands down the best sales person I have ever worked with. She was extremely knowledgeable about the entire car. More

by SKANE416
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charlie Ziegler, Ben Artymowski, Nessiah Fann
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Jan 22, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Brandon McGahee brandon.mcgahee@russdarrow.com

January 21, 2025

This is the Second Kia dealership and if I buy another one, I also intend to buy it from them More

by SUSANLKFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skyler Battersby, Kayleigh Recker, Joseph Sili
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Jan 22, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you, Susan! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Kia of Waukesha. We look forward to having you as one of our valued customers for many more years to come! Brandon McGahee brandon.mcgahee@russdarrow.com

January 20, 2025

Gildardo inserted himself in our negotiations with our salesman and told us in a very direct and rude way that 'he didn't have to sell us a car." We agreed and we decided to leave. More

by Tiffany
Recommend Dealer
No
Employees Worked With
Gildardo Esquivel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jan 20, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for sharing your feedback. We’re sorry to hear about your concerns and any miscommunication during your visit. Of course, selling cars is our main goal—we want to help every customer find the right vehicle. However, we also have to make sound business decisions to ensure we’re providing fair and competitive pricing. The Subaru you came to see is already the best-priced vehicle of its model and year within 200 miles, and with its low mileage, it’s a great value. Because of how well-priced it is, we simply couldn’t discount it further. Just as you need to do what’s best for you and your family, we have to make decisions that are best for the store as well. We sincerely apologize if our communication didn’t reflect our commitment to helping customers find the right vehicle. If you’d like to revisit this or explore other options, we’d be happy to work with you further. Thank you for considering us, and we wish you the best in finding the perfect car. Gildardo Esquivel New Car Sales Manager

January 19, 2025

Very customer service oriented. Helped set up the features a new car has. Told me about the free car washes too More

by dnerbun
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wally Thom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jan 20, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you so much for choosing Russ Darrow Kia of Waukesha! Please let us know if we can be of any more assistance. Brandon McGahee brandon.mcgahee@russdarrow.com

January 16, 2025

Excellent service! Good service, they work very well and super fast I recommend them 100% with all my acquaintances always More

by Eliasvargas1105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich, Kara Snedecor
Print
Jan 17, 2025 -

Russ Darrow Kia of Waukesha responded

Elias, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Waukesha, we look forward to having you as a valued customer for many years to come! Brandon McGahee brandon.mcgahee@russdarrow.com

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