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Russ Darrow Toyota of West Bend
West Bend, WI
934 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 934 reviews
February 08, 2021
Outstanding maintenance service from Dan - cordial, knowledgeable and helpful, with timely and practical recommendations. Always a pleasure to deal with him. Easy to feel confident in the service we knowledgeable and helpful, with timely and practical recommendations. Always a pleasure to deal with him. Easy to feel confident in the service we receive. More
by sankaty95
Employees Worked With
Daniel Rouse
February 03, 2021
I brought my car in for 25,000 mile check. I mentioned the problems I was having driving on snow and requested that my tires be checked. I indeed needed new tires. Christopher explained the tires availabl the problems I was having driving on snow and requested that my tires be checked. I indeed needed new tires. Christopher explained the tires available and helped pick out the best set for my situation. He was very nice and professional. More
by Deb
Employees Worked With
Christopher Jones
February 02, 2021
Excellent service by Rob and the tech. Repair was fast and fairly priced. I plan to keep my 6 year old RAV 4 for another 6-8 years, so it’s worth it for me to make sure repairs are done correctly. and fairly priced. I plan to keep my 6 year old RAV 4 for another 6-8 years, so it’s worth it for me to make sure repairs are done correctly. More
by Dave
Employees Worked With
January 28, 2021
Great Experience once again! Purchased at least 3 three vehicles in the past from this Russ Darrow dealership. Always helpful, friendly and competitive. Really like the Toyota brand. vehicles in the past from this Russ Darrow dealership. Always helpful, friendly and competitive. Really like the Toyota brand. More
by telbrl
January 24, 2021
We are very pleased with the services we have received and the friendly atmosphere. They took their time to help us out,and gave us the best deal. We would definitely recommend our friends and family, we and the friendly atmosphere. They took their time to help us out,and gave us the best deal. We would definitely recommend our friends and family, we will be back in the future . Thank you very much More
by barbara.roohr56
Employees Worked With
Michael Wagner
January 10, 2021
Travis Derosier is my Salesperson and I can't say enough good things about how well he took care of me during the purchase of my new Rav4 xle. Thanks so much Travis. good things about how well he took care of me during the purchase of my new Rav4 xle. Thanks so much Travis. More
by Bobkat454
Employees Worked With
Travis Derosier
January 05, 2021
Service person Not friendly, he was Rude. Recommend Service person Not friendly, he was Rude. Recommend tires but then told me “I am not here to sell you tires, I don’t care if you buy them from me or Service person Not friendly, he was Rude. Recommend tires but then told me “I am not here to sell you tires, I don’t care if you buy them from me or Not!” After that off handed comment, why would I want to buy them from Russ Darrow. I will think about coming back for my next visit. More
by Tracy.blaul
Employees Worked With
Seth
January 05, 2021
Excellent service . They were able to schedule me for the next morning. Very friendly and took care of things I needed. Very professional and I am very satisfied next morning. Very friendly and took care of things I needed. Very professional and I am very satisfied More
by glennrohde
Employees Worked With
Daniel Rouse
January 05, 2021
They did a great job on servicing my vehicle. Very professional people work there. I’ve been a customer since 1993 and purchased 3 vehicles there. professional people work there. I’ve been a customer since 1993 and purchased 3 vehicles there. More
by debscrafty
December 26, 2020
Great service as always! The dealership always takes great care of me and keeps me informed on my car. Highly recommend Russ Darrow Toyota for my vehicle needs great care of me and keeps me informed on my car. Highly recommend Russ Darrow Toyota for my vehicle needs More
by Carol
Employees Worked With
Jordan and Sean
