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Russ Darrow Toyota of West Bend
West Bend, WI
949 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 949 reviews
January 05, 2020
Heather was helpful and worked with me to negotiate a fair price for my van. The entire process went pretty quick considering it was a large purchase. fair price for my van. The entire process went pretty quick considering it was a large purchase. More
by Adazza31
Employees Worked With
January 04, 2020
Cody Baertschy was very friendly and helpful with me for my first time Toyota purchase. I would recommend him anyone who wants to buy from Russ Darrow. my first time Toyota purchase. I would recommend him anyone who wants to buy from Russ Darrow. More
by Stacy Z
Employees Worked With
Cody Baertschy
January 04, 2020
Russ Darrow really came through for us in a difficult situation which required an engine replacement shortly after purchase of the vehicle. They did a great job managing the repair and removed the burden situation which required an engine replacement shortly after purchase of the vehicle. They did a great job managing the repair and removed the burden and cost for us. Our service advisor was fantastic and stayed in contact with us constantly to keep us posted on progress. I plan to buy another car in Feb 2020 and will shop at Russ Darrow West Bend because of this experience. They turned a very negative experience into an extremely positive experience and I personally appreciated the way they stepped up. More
by JHead
Employees Worked With
January 03, 2020
I call when I want some service done and they get me in . Friendly voice and always checking to see if there is any other issues that they can help me with. Friendly voice and always checking to see if there is any other issues that they can help me with. More
by Not giving it
Employees Worked With
Daniel Rouse
January 01, 2020
Efficient and polite. one instance said tires were fine , but one week later asked for their opinion regarding uneven wear and now said to replace but one week later asked for their opinion regarding uneven wear and now said to replace More
by rayzwi
Employees Worked With
January 01, 2020
My experiences with the service/repairs employees have always been positive. The employees are courteous and knowledgeable. Repairs are done in a timely manner and communication is clear. always been positive. The employees are courteous and knowledgeable. Repairs are done in a timely manner and communication is clear. More
by igwt7981
Employees Worked With
Coty Becker, Daniel Rouse
December 28, 2019
Excellent teamwork by professionals who seem to genuinely care about making the customer happy. Purchase process ran smoothly and in the midst of seasonal chaos they kept me moving. Not my first deal with th care about making the customer happy. Purchase process ran smoothly and in the midst of seasonal chaos they kept me moving. Not my first deal with this team and it won’t be my last! More
by Jim
Employees Worked With
Michael Wagner, Danny Shutts
December 27, 2019
We had an excellent experience and everyone at Russ Darrow in West Bend was so helpful, courteous and offered drinks to make our wait more pleasant. This was the second time we dealt with our salesman Darrow in West Bend was so helpful, courteous and offered drinks to make our wait more pleasant. This was the second time we dealt with our salesman Mike Wagner and he pointed us to the right vehicle and made our experience so easy. He is extremely cordial and made us feel like family. More
by Jim
Employees Worked With
Michael Wagner
December 21, 2019
No pressure sale Jim was very patient working with our busy schedules. I especially liked that he was not pushy and answered all of our questions. The dealership as a Jim was very patient working with our busy schedules. I especially liked that he was not pushy and answered all of our questions. The dealership as a whole was very inviting. More
by randyh
Employees Worked With
Jim Dunker
December 19, 2019
Danae and Matt were amazing salesman. I am super in love with my new Toyota Highlander! I got exactly what I wanted and then some. with my new Toyota Highlander! I got exactly what I wanted and then some. More
by Jessica
