Russ Darrow Toyota of West Bend

Our 6th car from RussDarrow Toyota! Once again, we purchased another new car from Darrow Toyota in West Bend --- this time it was a 2019 Rav4 Limited Hybrid -------- Cole and Danny were Once again, we purchased another new car from Darrow Toyota in West Bend --- this time it was a 2019 Rav4 Limited Hybrid -------- Cole and Danny were as always great to work with and very attentive!! Can't say enough good things about the way we are treated there, and we will continue to be life lkong customers!! 5 stars! More

This dealership makes an offer then refuses it This is a dealership where you can expect an offer to be made, then when accepted days later rescinded. TLDR: Wife and I tried purchasing a vehicle This is a dealership where you can expect an offer to be made, then when accepted days later rescinded. TLDR: Wife and I tried purchasing a vehicle from here. After in person back and forth I did not agree to a price on black Friday. I was contacted on 12/5 by salesman and given an offer. On 12/6 they gave a new offer. On 12/11 I asked if the vehicle was still available, it was, and accepted their offer. However, they no longer honored the offer after I accepted it. Now, 5 days later, the offer is still not honored and car is still available? Salesman: James/Jim, Manager: Pat/Patrick. Now the Write Up: On 11/25/19 my wife and I test drove a few vehicles from Russ Darrow Toyota West Bend. We were assisted by salesman James/Jim and Manager Patrick/Pat. We did not see any vehicles that fit our needs. On 11/26 we saw vehicle online we liked and asked if it could be brought to West Bend. It was on 11/27. I test drove it then. We did not agree on a price, both for the vehicle and trade in. This is a car dealership, I expect this. I left on good terms. I was contacted days later, 11/29, by Jim asking if he could do anything. On 12/5 he asked again if there's anything he could do. I asked if the vehicle was still available and it was. After back and forth on 12/5 I was given an offer of $22k. I made another offer, on 12/6 they stood by their offer on 12/5. On 12/11 I called Jim and was told the vehicle was not available. I observed the vehicle was still available online. I contacted Russ Darrow Direct and found out it was still for sale. I recontacted Jim and after a lot of back and forth was told the "opportunity was no longer available." I Asked to speak to the GM, but never received a call. On 12/16 I called Patrick to ask about the vehicle. He spoke and demanded I "not interrupt." I listened, and asked only one question; "Did Jim offer me a deal of $22k and my trade for the vehicle and is it still available?" To which he said "Mr. H, we are done speaking." And then hung up. This is the service you can expect from Russ Darrow Toyota West Bend. Text messages are available for GM's should they like to see how their people operate. More

Coty from service went above and beyond to make sure everything was appropriate and done in the least amount of time without sacrificing quality and customer service. Kudos to Coty! I also researched a everything was appropriate and done in the least amount of time without sacrificing quality and customer service. Kudos to Coty! I also researched a new car and Heather in sales was absolutely amazing! More

This dealer made things very easy. Jim Dunker was my salesman and it was the easiest car buying experience I've ever had. I would recommend this place to anyone. salesman and it was the easiest car buying experience I've ever had. I would recommend this place to anyone. More

Service was good. Got a free wash with the service and it was so so. Wiped down when I got home and after two rags getting filthy, I decided I was just smearing dirt from what was supposed to be clean vehicl was so so. Wiped down when I got home and after two rags getting filthy, I decided I was just smearing dirt from what was supposed to be clean vehicle. More

The best car shopping I ever had Jim Dunker was very knowledgeable and explain every detail of my new vehicle and answer all my questions completely . It was one of my best experienc Jim Dunker was very knowledgeable and explain every detail of my new vehicle and answer all my questions completely . It was one of my best experiences I've had with a sales person at a car dealership. I would highly recommended Russ Darrow to my Friends and family . More

Excellent Travis Schubert worked with me. Very patient in explaining everything & answering questions. I am from the older generation so his explaining all the Travis Schubert worked with me. Very patient in explaining everything & answering questions. I am from the older generation so his explaining all the new things with the phone, maps,etc helped. Well mannered & sincere. More

Thanks Travis! Travis Schubert was very patient with us, quick to help us with getting cars to test from other Russ Darrow stores, and we didn’t feel pressured at an Travis Schubert was very patient with us, quick to help us with getting cars to test from other Russ Darrow stores, and we didn’t feel pressured at any time. More

Started the truck buying experience with Kayla over email. She answered every question and found a vehicle that fit our needs. Cole continued our experience organizing everything with the deal. Even wh email. She answered every question and found a vehicle that fit our needs. Cole continued our experience organizing everything with the deal. Even when we changed our appointment to arrive hours earlier, Cole had everything ready. From greeting us at the door, to having the new truck warmed and ready, to putting new plates on. Then Matt, our finance guy, was very personable and made the dull, paperwork portion of the purchase a breeze to go through. Thank you Kayla, Cole and Matt for a great, quick experience! More