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Russ Darrow Toyota of West Bend
West Bend, WI
948 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 948 reviews
June 26, 2019
Super nice staff! The staff is always timely, helpful, and accommodating. We are always able to get in and get right back out. We’ve been using this dealership for year The staff is always timely, helpful, and accommodating. We are always able to get in and get right back out. We’ve been using this dealership for years; they’ve given us no reason to change. More
by Steve M.
Employees Worked With
I’m sorry to admit we don’t remember any specific names; whoever worked today.
June 24, 2019
Exemplary service!! Miranda once again went above and beyond to get my truck in for service when it was convenient for me and had it finished in very timely fashion. High Miranda once again went above and beyond to get my truck in for service when it was convenient for me and had it finished in very timely fashion. Highly recommend Miranda and the Russ Darrow Toyota team!! More
by Chainsaw
Employees Worked With
Miranda Zarling
June 19, 2019
Very easy process of purchasing a new truck My 5 star rating is based entirely on the Russ Darrow Toyota dealership, the staff was courteous, informed and accommodating to all my questions and My 5 star rating is based entirely on the Russ Darrow Toyota dealership, the staff was courteous, informed and accommodating to all my questions and concerns, financing was quick and uncomplicated, my experience was so good I'm having my wife looking at a new vehicle More
by Warbirds
Employees Worked With
June 16, 2019
Awesome experience Salesperson Ryan was very patient and understanding. Everyone at at the dealership was courteous and helpful. Great selection of vehicles to choose fr Salesperson Ryan was very patient and understanding. Everyone at at the dealership was courteous and helpful. Great selection of vehicles to choose from to ensure you get the vehicle you want. More
by Jackie
June 15, 2019
Good dealership Travis helped me find my dream car. I looked on their website and found a 2016 RAV4 and come to find out it has only been on the lot for a couple of d Travis helped me find my dream car. I looked on their website and found a 2016 RAV4 and come to find out it has only been on the lot for a couple of days because it wasn’t even cleaned out yet. Test drove it on a Tuesday. Picked it up on that same Thursday. They offered me the best and lowest deal I could’ve asked for. So thank you and hats off to you guys. More
by Lizzie123
Employees Worked With
June 08, 2019
Great experience at Russ Darrow West Bend Travis was extremely helpful from the moment we walked in the door, and made sure all our needs were met! We left with a great vehicle! Travis was extremely helpful from the moment we walked in the door, and made sure all our needs were met! We left with a great vehicle! More
by Rmowles313
June 06, 2019
Headlight bulb replacement Called find out warranty he said yes then when I got there the lady at service counter said from now on warranty is 12 12 some people need to get t Called find out warranty he said yes then when I got there the lady at service counter said from now on warranty is 12 12 some people need to get there crap to gether. It was warranted More
by Best
Employees Worked With
Dont remember you can look it up
June 06, 2019
Very attentive staff Took my vehicle on for service because I was having issues with the door less than two months after purchasing it. The service tech was very attentive Took my vehicle on for service because I was having issues with the door less than two months after purchasing it. The service tech was very attentive and explained what the issue was, the history of the problems and things to look for going forward. I did not have a great experience purchasing this vehicle from a sister dealer, but this dealer earned my business and I will definitely be going to them in the future for my service needs. More
by BH
Employees Worked With
Coty Becker
June 02, 2019
Car deal Great group of guys to work with. No pressure, nice experience. Will buy again from them for this reason. Very good overall in all aspects. Great group of guys to work with. No pressure, nice experience. Will buy again from them for this reason. Very good overall in all aspects. More
by jaserak
Employees Worked With
Other Employees :
Car porter who readied my vehicle. , Danny Shutts
June 01, 2019
Courteous but expensive. Danae Hrenak is a terrific sales person. Made us feel welcome and kept us completely informed throughout the process. She's the reason we purchased Danae Hrenak is a terrific sales person. Made us feel welcome and kept us completely informed throughout the process. She's the reason we purchased the Avalon Limited Hybrid. Treat her well! Regards Sandy Goodspeed and Don Michels More
by percy048
Employees Worked With
Danae Behnke
