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Russ Darrow Toyota of West Bend

West Bend, WI

4.6
973 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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2700 W Washington Street

West Bend, WI

53095

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Showing 973 reviews

October 20, 2018

Very easy doing purchase. Professionals Russ Darrow Toyota of West Bend met all my expectations. Was leary at other dealerships in past, but not here. They reached out to gain my confidence More

by Toyota tim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Schubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Schmal, Rob Hagan, Kayla Gagliano
Oct 20, 2018 -

Russ Darrow Toyota of West Bend responded

Wow! Thanks very much for this kind review!! We really appreciate it!! Danny Shutts, GM

October 15, 2018

Repair on Camry Was happy with my initial interaction with Coty on Friday, October 12th. After explaining the repair work required, Coty said he would be able to give More

by amo56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth A Tearney
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abigail Lundberg, Coty Becker
Oct 16, 2018 -

Russ Darrow Toyota of West Bend responded

Very sorry to hear of this encounter. Certainly a communication breakdown somewhere and we will endeavor to be better going forward!! Thanks for bringing to our attention. We will be happy to extend the additional 50 dollars on your next visit!! Danny Shutts, GM 262-334-9411

October 10, 2018

Thorough and fair describes our dealing w/RussDarrowToyota Travis was sincere and thorough in his sales approach. Took his time and highlighted the many features of the Highlander! No pressure approach, very s More

by Happycarpurchase
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Schubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2018 -

Russ Darrow Toyota of West Bend responded

thank you very much for this great review and your business!! We think Travis is awesome too!! danny shutts, gm

October 07, 2018

Top notch Never dealt with this dealership before. Wanted to stay local and they treated me right. First vehicle that I purchased where I felt extremely satisfi More

by Duke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cole Lutz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt in finance, Danny Shutts
Oct 08, 2018 -

Russ Darrow Toyota of West Bend responded

Wow!! we really appreciate this Duke!!! can't thank you enough!! Look forward to being your dealer going forward!! danny shutts, gm

October 05, 2018

2018 Camry purchase Very polite and accomodating sales professional. Explained thoroughly and patiently went over some of my repeated questions. I knew I made the right More

by Cat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Schubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2018 -

Russ Darrow Toyota of West Bend responded

thank you very much for this review and your business!! very much appreciated!! danny shutts, gm

October 03, 2018

New car purshase. Daniel was very knowledgeable, not pushy and answered all of our questions. The whole experience was easy and would not hesitate to recommend Daniel More

by GPeterson
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Shutts, Daniel Martinez
Oct 05, 2018 -

Russ Darrow Toyota of West Bend responded

wow!! thank you very much...we really appreciate the great review and your business!! danny shutts, gm

September 29, 2018

Good service I drive an extra mile to get service for my the service guys explain everything to me with no hidden charges. I will continue to go and plan on purcha More

by JBONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Coty Becker
Oct 01, 2018 -

Russ Darrow Toyota of West Bend responded

thank you very much for the great review and your business!! danny shutts, gm

September 27, 2018

Excellent to work with I have worked with this dealership many times throughout the years. I bought a car there and have done most of my service there. The staff is friendly More

by BH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Schubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Shutts
Sep 28, 2018 -

Russ Darrow Toyota of West Bend responded

Wow!! what a nice review..we can't thank you enough for your loyalty and business!! danny shutts, gm

September 26, 2018

Outstanding! I had an awesome and stress free car buying experience with Travis. He was very patient with all of my questions and looking at multiple vehicles. Jus More

by Sharon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Schubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Gersonde
Sep 26, 2018 -

Russ Darrow Toyota of West Bend responded

Sharon, thanks so much for your continued loyalty and this great review of Travis!! he's pretty awesome!! danny shutts, gm

September 23, 2018

New car purchase We had Travis for a sales person and he went above and beyond what we excepted of him. We got great pricing on our trade in and also a very fair deal More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Schubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2018 -

Russ Darrow Toyota of West Bend responded

Matt, thanks for this great review!! we really appreciate it and yeah..we think Travis is pretty awesome too!! thanks!! danny shutts, gm

Sep 26, 2018 -

Russ Darrow Toyota of West Bend responded

Matt, thanks very much for this great review and your business!! We think Travis is great too!! danny shutts, gm

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