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Rusty Wallis Honda

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.7
4,815 Reviews
We're Dallas' Premier Honda Automobile Dealer, and we're here to help you navigate the car-buying experience. Connect with us! 214 348-7500
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12277 Shiloh Rd

Dallas, TX

75228

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Showing 4,815 reviews

October 03, 2023

Brought my vehicle in for an intermittent issue with my ACC cruise control. The service advisor did not fully understand and relay the issue to the technician resulting in them not diagnosing the vehicle. More

by CORIE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Hernandez
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Oct 03, 2023 -

Rusty Wallis Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

October 02, 2023

Service was fast they knew exactly what was wrong and took care of it quickly. Drop off end of day Friday and fixed first thing in the morning. More

by Gomezangelique19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick and Service Department
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Oct 03, 2023 -

Rusty Wallis Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Angelique, and don't hesitate to let us know if we can be of further assistance.

October 02, 2023

Excellent service and affordable prices for an oil change. In addition, fast service too ….love it! More

by delga39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
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Oct 02, 2023 -

Rusty Wallis Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 02, 2023

Received friendly, trustworthy, service from Josh and the rest of the Rusty Wallis service team! More

by hawkian999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Routon
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Oct 02, 2023 -

Rusty Wallis Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rusty Wallis Honda!

October 02, 2023

I came in to get my battery changed that was still under warranty and the person who came to my car was very professional and welcoming. He kept me updated about what is going on while I waiting in the wait More

by Jerusalem E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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Oct 02, 2023 -

Rusty Wallis Honda responded

Thanks for sharing about your experience with Rusty Wallis Honda. We appreciate your business and hope to see you again soon!

September 30, 2023

Scheduled basic service and warranty work nearly a week in advance. At drop off, service rep could not commit to time when service would be done. Call hours later stating parts not on hand. Rusty Wallis ne More

by Ridgeline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rusty Wallis
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2023 -

Rusty Wallis Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

September 29, 2023

Horrible service,2hours and 20 for oil change. when I walked in person at desk never looked up tur Ed to us his copier,tur Ed back never agreed me I talked to receptionist she attended me immediate More

by LUPGTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julian Garcia finally took over.
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Oct 03, 2023 -

Rusty Wallis Honda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

September 27, 2023

They always take very good care of me. Service department is friendly and professional. Thank you More

by ROYARMSTROHG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alliona Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chinh Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ondra Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Banales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Collier Sr, John Williams, Manny Morales
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Sep 27, 2023 -

Rusty Wallis Honda responded

Thank you for taking the time to share your feedback with us, Roy. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 26, 2023

Service and service representatives were great. Availability of service date and booking facilities were great too. More

by RPHILIPS4577
Recommend Dealer
Yes
Employees Worked With
Rusty Wallis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2023 -

Rusty Wallis Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rusty Wallis Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

September 25, 2023

Amazing job they did for me. I originally thought it would cost a lot but they got me squared away. More

by QVOVIEWME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Banales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Collier Sr
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Sep 26, 2023 -

Rusty Wallis Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rusty Wallis Honda, we look forward to having you as one of our valued customers for many more years to come!

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