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Rusty Wallis Honda

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.7
4,773 Reviews
We're Dallas' Premier Honda Automobile Dealer, and we're here to help you navigate the car-buying experience. Connect with us! 214 348-7500
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12277 Shiloh Rd

Dallas, TX

75228

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Showing 4,773 reviews

July 25, 2022

Right mirror plate came off and I know it was damaged before but I had been able to reattach and after bringing car in for service it was completely gone. Also service scheduler is not intuitive I recent More

by ljwilborn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Idk
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Jul 26, 2022 -

Rusty Wallis Honda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

July 25, 2022

They were friendly and helpful when we saw the emission systems problem light come on our car during our trip to Dallas. More

by Gabrielfarms
Customer Service
Recommend Dealer
Yes
Employees Worked With
Llisha Halpin
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Jul 26, 2022 -

Rusty Wallis Honda responded

We appreciate your business and our team looks forward to serving you again soon!

July 25, 2022

Wonderful dealership with great people. Jesse was super helpful in helping us get the perfect car for our family. More

by chasev20
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skyler Barroso
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Jul 26, 2022 -

Rusty Wallis Honda responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rusty Wallis Honda!

July 23, 2022

The dealer was helpful and was able to help us what we were looking for. More

by NGUYEN.N.2783
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chinh Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ondra Calvert
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Jul 25, 2022 -

Rusty Wallis Honda responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

July 23, 2022

We were very pleased with Kevin and Jacob. We went in told them what we wanted and left with a great deal. Great place!!!! More

by cgalloway
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Harper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2022 -

Rusty Wallis Honda responded

Thank you for your business and this review. We're happy to hear Kevin and Jacob were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 22, 2022

Eric was so helpful in shopping for my new car! He was patient with all of my questions and very courteous. My family and I were so grateful to be able to work with him. More

by Sarah Turner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Collier Sr
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Jul 25, 2022 -

Rusty Wallis Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Eric and our team, and we look forward to working with you again.

July 20, 2022

Kevin was very helpful during the whole process. I was very upside down on my car and he worked with me on getting into the car I wanted with cheaper payments. He also explained everything very well More

by Mikayla
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Harper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2022 -

Rusty Wallis Honda responded

Mikayla, Thanks for your feedback on your recent visit to Rusty Wallis Honda. I'm glad to hear that Kevin was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

July 20, 2022

Took them almost 2 hours and because I went to ask why they were taking to long. That's when they started working on it. If I didn't ask they wouldn't started working on my car. More

by Gemmascooby54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
He's not in the list
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Jul 21, 2022 -

Rusty Wallis Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 20, 2022

No good Customer service, did not resolve issues. Not happy with their service recently thanks More

by RODGERS28NR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Joe, Greg Fine
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Jul 21, 2022 -

Rusty Wallis Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

July 20, 2022

Great work, great service and was out the door in an hour and a half. More

by RACHELDCHESTER
Recommend Dealer
Yes
Employees Worked With
Akmed
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Jul 21, 2022 -

Rusty Wallis Honda responded

Rachel, Thanks for sharing your thoughts about your experience with Rusty Wallis Honda. We appreciate your business and hope to see you again soon!

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