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Rusty Wallis Honda
Dallas, TX
4,815 Reviews
We're Dallas' Premier Honda Automobile Dealer, and we're here to help you navigate the car-buying experience. Connect with us! 214 348-7500
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,815 reviews
January 04, 2024
Great customer service, easy to deal with, wonderful staff! Even met Mr Wallis! Seems like a good dude. staff! Even met Mr Wallis! Seems like a good dude. More
by Fred Treffinger
January 03, 2024
Our family has had a very negative experience with Rusty Wallis and I am writing this review after numerous attempts to get in touch with the Service Center for their assistance. In 2019, our 2016 Honda Wallis and I am writing this review after numerous attempts to get in touch with the Service Center for their assistance. In 2019, our 2016 Honda Pilot's engine went out, and after weeks of frustrating calls and visits, the Rusty Wallis team agreed to replace the engine in exchange for a good will payment. Fast forward to November 2023, we discovered that the engine cross threaded the bolts in the frame rails due to the job done by the Rusty Wallis team in 2019. We have reached out to Rusty Wallis, leaving voicemails and sending e-mail after e-mail repeatedly since November 2023. It is now January 3, 2024 and we have yet to receive a single e-mail or call back from the Service Manager or anyone at Rusty Wallis. The service center has not picked up a single call, or provided a call back or e-mail response and it has been nearly 2 months. At the bare minimum, we should receive even the most basic customer service but it is clear that they are avoiding this issue. The lack of response and accountability is extremely disappointing and frustrating. More
by c.heskes
Employees Worked With
Service Center
January 03, 2024
They had just the CR-V I wanted. Eric Collier was knowledgeable with a no- pressure approach. He attended to my every need! Edwin Banales was so friendly. He explained all fina Eric Collier was knowledgeable with a no- pressure approach. He attended to my every need! Edwin Banales was so friendly. He explained all finance options and made the paperwork a breeze! More
by TXCAA
Verified CustomerJanuary 02, 2024
Worked with Chinh Le (sales) and Edwin Banales (finance) to get the deal structured. They will do everything they can to meet your needs! Highly recommend you work with them when visiting Rusty Wallis! :) to get the deal structured. They will do everything they can to meet your needs! Highly recommend you work with them when visiting Rusty Wallis! :) More
by Ron
January 01, 2024
I have been going to this dealership for quite a few years, they experience a lot of turnover in the service department, but I always manage to get good service. If I could give a suggestion: acknowledg years, they experience a lot of turnover in the service department, but I always manage to get good service. If I could give a suggestion: acknowledge the customer as soon as he stops the car in the service bay; a sign from any of the advisors will do. Even if you have to wait a little you know they know you're there. I hope Ronald Stewart stays for some time. More
by CHARLIECORNER
Employees Worked With
Ron Stewart
January 01, 2024
Great experience with the Service Center . Candy & our service guy all around excellent 💯 👌 We've been customers for 15+ years at that same location. So we are a Honda Family . Candy & our service guy all around excellent 💯 👌 We've been customers for 15+ years at that same location. So we are a Honda Family . More
by TANNYBEA
Employees Worked With
Candy & Express Service
December 30, 2023
Friendly and willing to make a good deal. Financing was a breeze. Kevin Harper was a great salesmab Financing was a breeze. Kevin Harper was a great salesmab More
by mic2donegan
December 29, 2023
Everyone was wonderful and helpful . People went to every length to make sure I understood the buying experience. People went to every length to make sure I understood the buying experience. More
by AGSTEIN2017
December 29, 2023
This is my fourth car from Rust Wallis. The sales team to the service department are all wonderful people. I’ll keep coming back!!! The sales team to the service department are all wonderful people. I’ll keep coming back!!! More
by TJTAYLORFF7
