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Rye Subaru

Rye, NY

Overview
Employees
Reviews
Vehicles
4.8
1,491 Reviews
Subaru's "share the love" motto is the perfect fit for our dealership because we've been a family-owned business for more than 40 years. Our family has owned and operated this dealership since 1975 and we handpick our team of knowledgeable trustworthy repair technicians and sales representatives. We're committed to treating you like family too from our full-service waiting area and free rides home to our fully stocked inventory of reliable family vehicles. We also speak four different languages here at Rye Subaru so we can accommodate families from around the world. Let us know if you speak Spanish and we'll take care of you.
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1175 Boston Post Road

Rye, NY

10580

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Showing 1,491 reviews

May 23, 2022

I always have a very good experience when I bring my car to Rye Subaru. Everyone is courteous, professional and knowledgeable. I rely on their expertise and I've not been disappointed More

by MNICHOLS3131
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tamar Thomas
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May 23, 2022 -

Rye Subaru responded

Thank you for your business and this review. We're happy to hear Tamar and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 21, 2022

David Nausch was helpful, professional and followed through. He was a pleasure to work with. More

by SIPSAM5
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Louis Rivera
David Nausch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2022 -

Rye Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Rye Subaru. Safe travels!

May 21, 2022

This has been the best experience I’ve ever had both leading and purchasing a car. Im More

by KAREN.Cohen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Downing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Rivera
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May 23, 2022 -

Rye Subaru responded

Hi Karen, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!

May 19, 2022

I purchased my car in 2016 and was pleased with everyone from the start. When I go for oil changes and or inspection everyone is pleasant and accommodating. More

by RCARUSO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department I am not sure of the individual name
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May 20, 2022 -

Rye Subaru responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

May 19, 2022

They helped me in an emergency - flat tire. Took me in right away and repaired the tire so I did not have to buy a new one.! More

by DRJDORIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paula
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May 20, 2022 -

Rye Subaru responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 19, 2022

Smooth experience at 12k miles service. Oil change + minor some warranty issues resolved. Check my Subaru app for $10 off coupon. More

by SERGEY3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tamar
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May 20, 2022 -

Rye Subaru responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

May 18, 2022

Friendly sales team that didn’t push me into a car. Very fair price. Easy to apply for a loan and pick up the car. Close to CT where I live. More

by JDEERING13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Rivera
Other Employees : Farid
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May 19, 2022 -

Rye Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 18, 2022

Professional, friendly, and knowledgeable, also very quick service wait time. Courteous call back. All requested service done. More

by EASTCOASTSANDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
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May 19, 2022 -

Rye Subaru responded

Hi, we really appreciate your great feedback! We hope to be of service to you again! Take care!

May 17, 2022

STEER CLEAR! THESE GUYS ARE CROOKS! We agreed upon a purchase price for a new vehicle with a trade-in value for my existing Subaru. Then, at the last minute, t More

by deanmsolomon
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Pagan
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May 17, 2022 -

Rye Subaru responded

Dear Mr. Solomon, We apologize for your negative experience. At Rye Subaru, we are committed to fair, honest pricing. Unfortunately, there was a miscommunication, and you were unhappy after pricing was discussed. I have already set up a meeting with the involved parties to review your experience with them and see how we can prevent this from happening in the future. We value our customers and truly appreciate the time to share your opinions. Again, thank you for taking the time to write this review. Respectfully, Eric Pagan General Manager Rye Subaru

May 17, 2022 -

deanmsolomon responded

Mr. Pagan, Your response is transparent damage control and insincere public relations, pure and simple. There was no "miscommunication" over pricing. I was offered a trade-in price and a purchase price. I accepted the prices you offered. Then, when your dealership was drawing up the documents, one of your managers swooped in and added $2,000 to the purchase price (hoping I wouldn't notice, because it was spread out in the monthly payments over 5-6 years). When I called him out on it, he stood behind the price hike, claiming the "market" allowed him to gouge prices. When I spoke with your management team later that day, they also stood behind the price hike, claiming the "market" allowed them to gouge prices. Three days later, your dealership still stands behind the price hike, claiming the original agreed-upon price was a "miscommunication." But there was no "miscommunication." There was only greed on the part of your dealership, and a sleazy attempt to extract an extra $2,000 in profit from the sale. Yet, I'm sure Subaru did not increase the car's price to you, the dealership, by an extra $2,000 (or else the increase would have been reflected in the car's MSRP). So what makes you think you have the right to increase the price to me by an extra $2,000 that we did not initially agree upon? Please stop giving lip-service to "fair, honest pricing." Your dealership is committed to exploiting its customers, and extracting as much $$$ from them as you can get away with, by whatever means possible. And, notwithstanding your "apology" and claim to "value" your customers, you are still refusing to honor the prices we originally agreed-upon. So, the disingenuousness of your response is apparent to all on this website.

May 17, 2022

Had a coupon that I told them about when I made the appointment and they wouldn't take it cause the coupon was higher than charge but I got the exact same service as the coupon amount. Need to call the More

by LEEBELLA08
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Alvarez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Veronica Carosella
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May 18, 2022 -

Rye Subaru responded

Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to Veronica Carosella at vcarosella@ryefordsubaru.com and we will do our best to make this better. We hope to hear from you soon.

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