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Rye Subaru - Service Center

Rye, NY

4.7
621 Reviews
Call Service Center (914) 677-1678

621 Reviews of Rye Subaru - Service Center

Sort by
January 20, 2024

Paula Mejia was terrific — responsive, knowledgeable, and very customer oriented. Our whole experience was great. More

by MCDONOUGHZOLNER
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2024 -

Rye Subaru responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Paula delivered such a great experience!

Helpful
January 19, 2024

Michael S, ensured we got the cars we wanted in a timely fashion and at great pricepoint. We are so grateful to the staff at Rye Subaru and LOVE our new cars! They are perfect! More

by PLUS_ULTRA
Recommend Dealer
Yes
Employees Worked With
David Nausch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Noe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Santosusso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2024 -

Rye Subaru responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Helpful
January 16, 2024

Everyone was very helpful and made my visit a success. The wait area was spotless and the coffee machine an extra pleasure. More

by TONYF23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2024 -

Rye Subaru responded

Thank you for taking the time to share your feedback with us, Tony. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Helpful
January 14, 2024

Always professional, helpful and quick service. Good explanation of service completed on my car. No high pressure sales tactics. Always a pleasure. More

by VZE1086RY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2024 -

Rye Subaru responded

We are very happy to hear Tamar and Paula provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Helpful
January 02, 2024

THEY DID WHAT I ASKED FOR, PROMPTLY, AND THEY DID IT ACCURATELY AND ON TIME. More

by ALLAN16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Bollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2024 -

Rye Subaru responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rye Subaru!

Helpful
January 01, 2024

Always efficient, friendly and helpful. Everything is done as planned and on time. Easy check in and out! More

by TOFANOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2024 -

Rye Subaru responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Helpful
December 31, 2023

Quick and easy. Did not have to wait long for inspection and in lides a free check of car!! More

by JUSTISSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2024 -

Rye Subaru responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Rye Subaru, we look forward to having you as a valued customer for many years to come!

Helpful
December 28, 2023

Fairly quick considering how many people were also there, staff was very professional and helpful. Also enjoyed the coffee machine selections. More

by ELSCORCHO986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2023 -

Rye Subaru responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Rye Subaru, we look forward to having you as a valued customer for many years to come!

Helpful
December 25, 2023

We have always experienced excellent service at Rye Subaru and this time was no different. More

by CHRISTINE2874
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2023 -

Rye Subaru responded

Thank you, Christine, for sharing your thoughts about your experience with Rye Subaru. We appreciate your business and hope to see you again soon!

Helpful
December 23, 2023

General manager, Eric pagan was very unprofessional. General manager needs to be spoken to about his professional demeanor. More

by RUISANTOS2784
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Pagan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Hirshowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Noe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2024 -

Rye Subaru responded

Dear Mr. Rui Tiago Dos Santos, I apologize that you felt I treated you unprofessionally. However, I would like to clarify some points regarding our encounter. Firstly, you arrived 45 minutes late for our scheduled appointment to drive your vehicle. This delay caused us inconvenience and disrupted our schedule. Secondly, during the drive, you drove at high speeds that showed no regard for our safety. You claimed that there was an issue with your vehicle that you could not reproduce, but the actions you took were excessive and unnecessary. When we returned to the property, I politely asked to speak with you about the recording devices you had installed in your vehicle. Our staff and I did not consent to being recorded while your car was being worked on. I explained to you that recording without consent is illegal in the state of New York, and our attorneys confirmed this. I am sorry that you felt I became unprofessional when I brought up the recording issue. We have nothing to hide, but it is important to follow the law and respect others' privacy. Thank you for your past business, but we wish you all the best in finding a new place to do your business. Have a Happy and Healthy New Year. Respectfully, Eric Pagan General Manager Rye Subaru

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