Salerno Duane Chrysler Jeep

100% Customer Service It was such a pleasure to do business with Salerno Duane dealership. I have never felt so welcome and treated right as customers should always have an It was such a pleasure to do business with Salerno Duane dealership. I have never felt so welcome and treated right as customers should always have and Sergio Ovalle made me feel like family. He surely covered all my doubts and patiently answered all my question in order to achieve my financial needs. Espetacular customer service skills. I am still thrilled with my experience in this dealership, after 4 months of frustration and disappointment with several dealership in NJ. I do hope that this team never changes and, on my humble opinion, employees from different dealership should get coached with Sergio on how to value a customer, independently of the result of the purchase. Congratulations Salerno Duane for the team. My special thank you to Sergio. My family and I truly appreciate your assistance. Best Regards, Daniel Vida More

Paul is the best! Paul was very patient with my decision making and worked with me to make sure I knew all of my options. The process was overall very smooth and stress Paul was very patient with my decision making and worked with me to make sure I knew all of my options. The process was overall very smooth and stress free. I highly recommend this dealership as well as my Certified Sales Specialist, Paul Shorrock. More

Quick fast and easy way to buy a car Salerno Duane Jeep dealer is an Awesome place to buy a car. Paul Shorrock is a very friendly salesman and gives you the best deal around. Michael Pod Salerno Duane Jeep dealer is an Awesome place to buy a car. Paul Shorrock is a very friendly salesman and gives you the best deal around. Michael Podell the owner and Michael Bendar in finance so easy to deal with. They explain everything so you understand what you are buying and paying. They give you the Best Deal around! More

Excellent Paul has alway been responsive and promptly handles business transactions. I’ve also always been comfortable that he is providing honest feedback whi Paul has alway been responsive and promptly handles business transactions. I’ve also always been comfortable that he is providing honest feedback which is always appreciated. More

Excellent dealership & service I’m so glad we went here Kire and Mike are the best. They really went above and beyond for us. Can’t wait to go back for another vehicle. Thanks again I’m so glad we went here Kire and Mike are the best. They really went above and beyond for us. Can’t wait to go back for another vehicle. Thanks again More

Poor customer service poor follow through I intend to make aware any consumer looking to purchase a vehicle from this dealership via social media the fact that when I called the service depart I intend to make aware any consumer looking to purchase a vehicle from this dealership via social media the fact that when I called the service department to inquire about the status of my warranty your service department forwarded me to the sales department upon speaking with the salesman Paul Shorrock he agreed to pull my contract and review my warranty. And call me back. I then received a call back from Curtis Thomas the Service Director who advised that I am out of warranty.. ok fine thank you for the information and we ended the call, I then received a call back from Paul upon speaking with him I asked. If he had any suggestions about what I should do . We ended the call and 10 minutes later I received a credit alert on my phone that I had a hard inquiry on my credit. I 5 minutes later received a call from Paul again telling me im not in the position to buy a car which I knew hence me never signing or authorizing a credit evaluation. I then called jeremy cc'd above who promised to look into the issue and get back to me I'm still waiting.. I am now just waiting to hear back from the credit bureau on how to dispute this unauthorized credit hit. I simply requested from the dealership a document explaining this was an erroneous occurrence. Again no response.. beware of this dealership , I would suggest finding a place more organized and that follows through for their customers More

Great experience. I leased a Jeep Cherokee earlier today. My experience was great and the whole process went very smoothly. I am very satisfied with how I was treated a I leased a Jeep Cherokee earlier today. My experience was great and the whole process went very smoothly. I am very satisfied with how I was treated and am super excited about my new car. More

Kire is a wonderful sales professional Cant say enough about Kire's professionalism and patience. Very thorough and thoughtful. Kire understood our issues and worked tirelessly to match ou Cant say enough about Kire's professionalism and patience. Very thorough and thoughtful. Kire understood our issues and worked tirelessly to match our needs w a proper auto More

Enjoyable Car Buying Experience After owning my prev.vehicle for 12 yrs. I was nervous and overwhelmed when I knew I had to give her up. After visiting Salerno and Duane I felt at ea After owning my prev.vehicle for 12 yrs. I was nervous and overwhelmed when I knew I had to give her up. After visiting Salerno and Duane I felt at ease. I was introduced to Paul Sharrock. He was patient, to the point, and he didn’t rush me. I knew I wouldn’t find someone with his qualities anywhere else. He helped my find my perfect match! More

Awesome Experience I just purchased a brand new Jeep Wrangler and Sean Stevens was so helpful. My dad is pretty difficult and we’re a picky family and he was so patient I just purchased a brand new Jeep Wrangler and Sean Stevens was so helpful. My dad is pretty difficult and we’re a picky family and he was so patient and helped us with everything. We’re also repeat customers. We first met Sean in Staten Island and we have now followed him here because he is the most helpful salesman we have ever experienced. We will continue to come to Sean for years to come. More