Dealer Reviews
Service Reviews
Cars for Sale
Car Recalls
Sign In
Dealership
Salerno Duane Chrysler Jeep - Service Center
Summit, NJ
37 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Customer Service
Quality of Work
Friendliness
Pricing
37 Reviews of Salerno Duane Chrysler Jeep - Service Center
Sort by
May 09, 2022
Excellent service. Great assistance from the manager regarding a MOPAR service contract for three oil change and tire rotations.. Great assistance from the manager regarding a MOPAR service contract for three oil change and tire rotations.. More
by jamiekiess4
Verified CustomerEmployees Worked With
Service manager and service advisor
Helpful April 22, 2022
You will get a my detailed review in due time, I have contacted Pissed Consumer, the Better Business Bureau and also MOPAR corporate line. What most of you did and treated this BROWN guy was horrible and contacted Pissed Consumer, the Better Business Bureau and also MOPAR corporate line. What most of you did and treated this BROWN guy was horrible and very unprofessional, starting with the front rep Kaitlin ( whom when I was ready to pay shuffles herself to the back with my invoice at hand as to which I heard her say “ is he gonna be able to afford it?!” And a reply “we will see” - to the front lead / manager and ending with the sitting duck partner to whom I have left a message to which this associate has ignored. You do not represent MOPAR nor the Jeep Brand and it’s professional legacy in any way at all. If you want to continue this thread , please acknowledge your unprofessionalism and if you have family working there than I can see how quality has affected it because of nepotism. Also, it would be nice if you train your reps to make sure they notate when a customer calls specially when I am bringing $$$ 700 dollars to your hands with service and parts request. I called in regards to this over a month and instead I got utter disarray of professionalism or lack of. In conclusion: when a customer asks for a discount because YOU dropped the ball, please don’t ignore and pass it on. Sincerely Mr. Lopez. More
by Davhe2000
Employees Worked With
Other Employees :
Kaitlin John Acosta and partner.
April 04, 2022
The staff was helpful, pleasant and efficient. The work was performed quickly and all my questions were answered. The work was performed quickly and all my questions were answered. More
by kro531
Employees Worked With
September 23, 2021
Several events since 2016 acquiring cars in this Several events since 2016 acquiring cars in this efficient and successful dealership and the dark side of the pessimistic desire to solve customer p Several events since 2016 acquiring cars in this efficient and successful dealership and the dark side of the pessimistic desire to solve customer problems has this service department, frustrating and fatal service. More
by RAUL
Employees Worked With
September 15, 2020
No masks were worn, not inside their reception area or in my car. The next day we received an email that we missed our service appointment; no we didn't- we were there. They say the brakes that are making a my car. The next day we received an email that we missed our service appointment; no we didn't- we were there. They say the brakes that are making a horrific squeal on our Jeep Compass are normal, and they still don't understand what is wrong with our UConnect screen on our Grand Cherokee, even though we clearly explained it twice. I like the sales team at Salerno Duane and the parts guy we deal with there is top notch in both friendliness and customer service, but with no shortage of Jeep dealers in the area, we aren't going back there for vehicle service again. More
by ajsmb
Employees Worked With
I don't remember their name
April 29, 2020
Key Replacements You all made replacing lost keys easy. Thanks to Mike Ferrante and the team for making sure the needed parts were available before I came in and for You all made replacing lost keys easy. Thanks to Mike Ferrante and the team for making sure the needed parts were available before I came in and for expediting the process once I was there! It made a tremendous difference in our current state/national crisis where we are limiting social contact. More
by Stephanie Wimmer
Employees Worked With
Mike Ferrante
July 07, 2019
2018 Jeep Wrangler Sahara This is my second jeep from Salerno Duane. Had the first one for 10 years and traded it in for a new one last year. Had some issues that needed to be This is my second jeep from Salerno Duane. Had the first one for 10 years and traded it in for a new one last year. Had some issues that needed to be resolved that were a little challenging, and in the end SD came through for me! If in the market for a jeep, make sure to see Paul in the sales department! More
by Erickson10
May 21, 2019
Worst experience for service This dealership sold me a used Volvo XC 60. First rain it leaked. 2 times in their shop still not fixed. Horrible!!! I went in to ask them to just tak This dealership sold me a used Volvo XC 60. First rain it leaked. 2 times in their shop still not fixed. Horrible!!! I went in to ask them to just take the car back because they sold me a lemon!!! Stop selling cars that no one in your repair shop can fix!! Your wasting my time and money!!! I wonder if it is because I am a female or maybe because I am black!! Either way, I will NEVER purchase here again. I will tell everyone Of my colleagues, friends, and family members to never come here!! Go to Autoland or anywhere else!!! More
by Noble3018
Employees Worked With
Michael Podell, Curtis Thomas, George Belits, Bob Grilli
February 26, 2019
Much better The service manager Curtis and staff are very nice, but I cannot understand how I scheduled service in advance by 3 weeks and confirmed to have a loan The service manager Curtis and staff are very nice, but I cannot understand how I scheduled service in advance by 3 weeks and confirmed to have a loaner car, and I am being told that there are no available loaner cars. I’ve been sitting here for over two hours and no loaner car. Don’t promise people loaner cars, especially those who had to take some time off work. I DO NOT RECCOMEND Salerno Duane to anyone. Terrible. Update: Curtis and Bob went out of their way to get me a loaner car and I very much appreciate it. More
by apd123
Employees Worked With
Curtis Thomas, Bob Grilli , Kristina Parrillo
February 16, 2019
Basic maintenance/service, EXCELLENT experience. This was my first time ever using the Salerno Duane - Summit service department (any Jeep service department for that matter) and I was VERY impressed This was my first time ever using the Salerno Duane - Summit service department (any Jeep service department for that matter) and I was VERY impressed overall. I had a small situation (my own delay/procrastination, not my Wrangler's or Jeep's fault) and needed some last minute help from the service department and they'd delivered 100% in a very courteous and timely manner. The staff is excellent and knowledgeable and all of my needs were met. Highly recommended. Thank you. :-) More
by LS1LT1
Employees Worked With
Kristina Parillo
