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Salerno Duane Chrysler Jeep - Service Center

Summit, NJ

3.1
37 Reviews

37 Reviews of Salerno Duane Chrysler Jeep - Service Center

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May 09, 2022

Excellent service. Great assistance from the manager regarding a MOPAR service contract for three oil change and tire rotations.. More

by jamiekiess4
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Service manager and service advisor
April 22, 2022

You will get a my detailed review in due time, I have contacted Pissed Consumer, the Better Business Bureau and also MOPAR corporate line. What most of you did and treated this BROWN guy was horrible and More

by Davhe2000
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Other Employees : Kaitlin John Acosta and partner.
Apr 22, 2022 -

Salerno Duane Chrysler Jeep responded

Customer service is extremely important to us so we appreciate your feedback. Would love the opportunity to speak with you further on this. Please contact me when time allows. Thank you again for your feedback and your time. Mike Salerno, 908-277-6700 x3253.

April 04, 2022

The staff was helpful, pleasant and efficient. The work was performed quickly and all my questions were answered. More

by kro531
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
September 23, 2021

Several events since 2016 acquiring cars in this Several events since 2016 acquiring cars in this efficient and successful dealership and the dark side of the pessimistic desire to solve customer p More

by RAUL
Quality of Work
Overall Experience
Recommend Dealer
No
Employees Worked With
Sep 30, 2021 -

Salerno Duane Chrysler Jeep responded

I would absolutely love to look into this further for you as I am not clear on what issues have occurred. Would need to look up your account, so please contact me at your earliest convenience. I appreciate your feedback and your business. Gerardo Giordano, Director of Business Development

Oct 02, 2021 -

RAUL responded

Your time is valuable, and so is mine, Thank you. but the problem of my car happens 7 days after having it. Fortunately, Sergio told me how to proceed, I scheduled my appointment for maintenance and on that day I resolved the matter, a disaster. I will check jeep service departments in another area, I have no present or future intention to return there. thanks

September 15, 2020

No masks were worn, not inside their reception area or in my car. The next day we received an email that we missed our service appointment; no we didn't- we were there. They say the brakes that are making a More

by ajsmb
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
I don't remember their name
Oct 01, 2020 -

Salerno Duane Chrysler Jeep responded

So sorry to hear you felt you had a negative experience with us. Customer service is very important to us and we do our best to communicate with our customers and help every step of the way. Please contact me directly as I would love the opportunity to earn back your business and discuss this further. Thank you so much in advance for your time! (908) 277-6700, Gerardo Giordano, Business Development Manager

Oct 01, 2020 -

ajsmb responded

Thanks for the reply but we are now using a different dealer that we like much better. Everyone is wearing a mask there by the way. Want to add to this that the new dealer we are using was able to see the problem we had and replaced the UConnect radio under warranty.

April 29, 2020

Key Replacements You all made replacing lost keys easy. Thanks to Mike Ferrante and the team for making sure the needed parts were available before I came in and for More

by Stephanie Wimmer
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Ferrante
July 07, 2019

2018 Jeep Wrangler Sahara This is my second jeep from Salerno Duane. Had the first one for 10 years and traded it in for a new one last year. Had some issues that needed to be More

by Erickson10
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Michael Podell, Curtis Thomas
Jul 10, 2019 -

Salerno Duane Chrysler Jeep responded

So happy to hear we were able to make a challenging situation a little easier for you. It really is our pleasure to help our loyal customers. We appreciate your continued business & look forward to working with you again in the future! Have a great summer!

May 21, 2019

Worst experience for service This dealership sold me a used Volvo XC 60. First rain it leaked. 2 times in their shop still not fixed. Horrible!!! I went in to ask them to just tak More

by Noble3018
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Michael Podell, Curtis Thomas, George Belits, Bob Grilli
February 26, 2019

Much better The service manager Curtis and staff are very nice, but I cannot understand how I scheduled service in advance by 3 weeks and confirmed to have a loan More

by apd123
Overall Experience
Recommend Dealer
No
Employees Worked With
Curtis Thomas, Bob Grilli , Kristina Parrillo
February 16, 2019

Basic maintenance/service, EXCELLENT experience. This was my first time ever using the Salerno Duane - Summit service department (any Jeep service department for that matter) and I was VERY impressed More

by LS1LT1
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kristina Parillo
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