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Salerno Duane Chrysler Jeep
Summit, NJ
1,538 Reviews
At Salerno Duane Chrysler Jeep Dodge dealership in Summit is here to ensure you get the best experience. Our professional staff will help you find the vehicle you want and prices you can afford. Our Jeep Chrysler Dodge Salerno Duane dealership is located in Union County off of Route 22, 24, 78 and the Garden State Parkway on Broad Street in Summit, NJ.
Our Salerno Duane Summit dealership is always getting new Jeep Chrysler Dodge models including Sedans, Convertibles, Crossovers, SUV’s and Trucks. Check out our inventory available in now and visit our dealership to test drive!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 562 service reviews
July 12, 2026
Very good service, the staff is friendly, easy communication and great customer service! I really recommend! communication and great customer service! I really recommend! More
by mrwdmoni
Verified CustomerEmployees Worked With
July 10, 2026
Serviced my previous vehicle at Salerno since the early 2000s. Purchased a new vehicle and had in it for its first oil change a week ago. The sales person and the service manager were great. Very satisfied 2000s. Purchased a new vehicle and had in it for its first oil change a week ago. The sales person and the service manager were great. Very satisfied with Salerno dealership More
by kenneth.eugene.walters
July 09, 2026
To Whom It May Concern, I am writing to express my deep dissatisfaction with the handling of my recent service appointment at Salerno Duane Jeep for a standard oil change. During this visit, the 68C batte dissatisfaction with the handling of my recent service appointment at Salerno Duane Jeep for a standard oil change. During this visit, the 68C battery recall test and programming change were performed without my knowledge or consent. The programming update failed, rendering my vehicle completely unusable and locking it into safety mode. While the dealership is not to blame for the battery failure itself or the projected five-week wait time for a replacement, I should have been explicitly informed of the recall repair and its potential consequences before it was attempted. Furthermore, the lack of immediate customer support from both the dealership and Stellantis is entirely unacceptable: No Local Support: I was left without a car and told that no local loaners were available. Stranded by Corporate: I was instructed to wait for corporate to contact me regarding rental options rather than being given immediate mobility assistance. Inadequate Rental Allowance: When rental options were finally discussed, the strict financial limitations placed on what I could spend prevented me from renting anything remotely comparable to my own vehicle. It is unreasonable to force a consumer to drive a severely downgraded vehicle for over a month due to an unauthorized corporate repair failure. The only positive aspect of this experience was the exemplary service provided by Jillian Maloff. She was highly involved, empathetic, and made every possible attempt to communicate with me at every single step of this stressful process. While Jillian's individual customer service was outstanding, the overarching system and policies have failed me. This rating is zero stars More
by massam
Employees Worked With
Jillian Maloff
July 02, 2026
My car was taken in right on time and it was completed on schedule. Jillian was very friendly and knowledgeable schedule. Jillian was very friendly and knowledgeable More
by wbergman4
June 27, 2026
My oil change was a little bit delayed, but luckily they had a nice spot for me to do work had a nice spot for me to do work More
by craigagrusti
June 20, 2026
The service center itself is fine. The main issue I encountered was with the valet service. On each visit, the lanes were full, so I had to park on the street—which isn’t designed or e The main issue I encountered was with the valet service. On each visit, the lanes were full, so I had to park on the street—which isn’t designed or equipped for customer parking. To improve the experience, I’d recommend a few practical steps: • Assess your actual parking capacity and current utilization. • Review historical data on how long technicians typically take to complete different services, then build in realistic time buffers. • Schedule appointments with the assumption that many customers will arrive late, rather than assuming everyone will be on time. • Consider hiring two valets. At minimum wage, the cost of two additional salaries should have minimal impact on margins while significantly reducing congestion and improving customer flow. These changes would likely make the overall service experience much smoother. More
by kolehs
Employees Worked With
Can’t recall
June 18, 2026
EFFICIENT--COURTEOUS--PROACTIVE;SALES FORCE READ AND MET MY OBJECTIVES IN BUYING CAR AND PRICING TARGET MY OBJECTIVES IN BUYING CAR AND PRICING TARGET More
by korinteno
June 18, 2026
Great great great great great great great great great great great great great great service great great great great great service More
by george.kenny
Employees Worked With
