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Salerno Duane Chrysler Jeep - Service Center

Summit, NJ

3.4
33 Lifetime Reviews Review Dealership

33 Reviews of Salerno Duane Chrysler Jeep - Service Center

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September 15, 2020

"No masks were worn, not inside their reception area or in..."

- ajsmb

No masks were worn, not inside their reception area or in my car. The next day we received an email that we missed our service appointment; no we didn't- we were there. They say the brakes that are making a horrific squeal on our Jeep Compass are normal, and they still don't understand what is wrong with our UConnect screen on our Grand Cherokee, even though we clearly explained it twice. I like the sales team at Salerno Duane and the parts guy we deal with there is top notch in both friendliness and customer service, but with no shortage of Jeep dealers in the area, we aren't going back there for vehicle service again.

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Recommend Dealer
No
Employees Worked With
I don't remember their name
Oct 01, 2020 -

Salerno Duane Chrysler Jeep responded

So sorry to hear you felt you had a negative experience with us. Customer service is very important to us and we do our best to communicate with our customers and help every step of the way. Please contact me directly as I would love the opportunity to earn back your business and discuss this further. Thank you so much in advance for your time! (908) 277-6700, Gerardo Giordano, Business Development Manager

Oct 01, 2020 -

ajsmb responded

Thanks for the reply but we are now using a different dealer that we like much better. Everyone is wearing a mask there by the way. Want to add to this that the new dealer we are using was able to see the problem we had and replaced the UConnect radio under warranty.

April 29, 2020

"Key Replacements"

- Stephanie Wimmer

You all made replacing lost keys easy. Thanks to Mike Ferrante and the team for making sure the needed parts were available before I came in and for expediting the process once I was there! It made a tremendous difference in our current state/national crisis where we are limiting social contact.

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Recommend Dealer
Yes
Employees Worked With
Mike Ferrante
July 07, 2019

"2018 Jeep Wrangler Sahara"

- Erickson10

This is my second jeep from Salerno Duane. Had the first one for 10 years and traded it in for a new one last year. Had some issues that needed to be resolved that were a little challenging, and in the end SD came through for me! If in the market for a jeep, make sure to see Paul in the sales department!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Curtis Thomas, Michael Podell
Jul 10, 2019 -

Salerno Duane Chrysler Jeep responded

So happy to hear we were able to make a challenging situation a little easier for you. It really is our pleasure to help our loyal customers. We appreciate your continued business & look forward to working with you again in the future! Have a great summer!

May 21, 2019

"Worst experience for service"

- Noble3018

This dealership sold me a used Volvo XC 60. First rain it leaked. 2 times in their shop still not fixed. Horrible!!! I went in to ask them to just take the car back because they sold me a lemon!!! Stop selling cars that no one in your repair shop can fix!! Your wasting my time and money!!! I wonder if it is because I am a female or maybe because I am black!! Either way, I will NEVER purchase here again. I will tell everyone Of my colleagues, friends, and family members to never come here!! Go to Autoland or anywhere else!!!

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Recommend Dealer
No
Employees Worked With
George Belits, Bob Grilli , Curtis Thomas, Michael Podell
February 26, 2019

"Much better"

- apd123

The service manager Curtis and staff are very nice, but I cannot understand how I scheduled service in advance by 3 weeks and confirmed to have a loaner car, and I am being told that there are no available loaner cars. I’ve been sitting here for over two hours and no loaner car. Don’t promise people loaner cars, especially those who had to take some time off work. I DO NOT RECCOMEND Salerno Duane to anyone. Terrible. Update: Curtis and Bob went out of their way to get me a loaner car and I very much appreciate it.

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Recommend Dealer
No
Employees Worked With
Bob Grilli , Kristina Parrillo, Curtis Thomas
February 16, 2019

"Basic maintenance/service, EXCELLENT experience. "

- LS1LT1

This was my first time ever using the Salerno Duane - Summit service department (any Jeep service department for that matter) and I was VERY impressed overall. I had a small situation (my own delay/procrastination, not my Wrangler's or Jeep's fault) and needed some last minute help from the service department and they'd delivered 100% in a very courteous and timely manner. The staff is excellent and knowledgeable and all of my needs were met. Highly recommended. Thank you. :-)

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Recommend Dealer
Yes
Employees Worked With
Kristina Parillo
February 08, 2019

"Great Service "

- Norberto29

Came in to check out a 2019 Durango GT in red and fell in love instantly. Rafael Rios was very helpful, the process was so quick and easy. We felt very welcomed and had all are needs met. He answered all our questions and concern. Best experience at a dealship ever. Needless to say we walked out as 2 very happy customers with our new vehicle.

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Recommend Dealer
Yes
Employees Worked With
Michael Bendar
Feb 11, 2019 -

Salerno Duane Chrysler Jeep responded

Happy to hear that you were able to get the exact vehicle you were looking for. Our staff works hard to make sure that our customers leave happy.

January 27, 2019

"Customer service"

- Thank you!

The woman who answered the main number went above and beyond. I needed a dipstick for my older car. She said they didn’t have one in stock, but she took a minute to check—and found a Chrysler dealer that did have one. She saved my Saturday!

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Recommend Dealer
Yes
Employees Worked With
Did not get a name
Jan 28, 2019 -

Salerno Duane Chrysler Jeep responded

Happy to hear that our service department was able to help you and you had a great weekend.

January 02, 2019

"3 weeks for a service appointment + stupid"

- Salerno Duane Service Stinks!

You'll wait at least 2 - 3 weeks for a service appointment...drop off your car the day before to ensure they get on it early...communicate with them when they text you and then tell you they haven't touched it when you get there at 3:30pm to pick it up. Too much stupidity and incompetence for my taste. I will not buy another car from them because of their service.

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Recommend Dealer
No
Employees Worked With
Kristina Parillo
February 08, 2018

"Body shop "

- Carlos

The body shop is a joke don’t ever go there they have no idea on how to fix anything and no one is certified

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Recommend Dealer
No
Employees Worked With
Anthony Valderrama
Feb 08, 2018 -

Salerno Duane Chrysler Jeep responded

Carlos, What happened? Contact me when you have a chance to discuss. Larry Sayette Internet Director Salerno Duane Chrysler Jeep Dodge Ram and Ford larry250@sdsummit.com 908-277-6700 Ext. 250

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