Salerno Duane Chrysler Jeep

I was really under a crunch for finding a new Jeep matching my expectations, as a previous Jeep I had ordered was delayed for so long (and a different dealership was not helpful at all). Mike Salerno matching my expectations, as a previous Jeep I had ordered was delayed for so long (and a different dealership was not helpful at all). Mike Salerno and Sergio Ovalle were awesome and helped me find one that met all my expectations. They were kind, efficient, and appreciative of my family as returning customers. Shante also was able to help me confirm specifics about the vehicle and the pricing prior to coming down to the dealership so I didn't waste an entire day or have any issues. I am so happy with the final product! More

I love dropping my vehicles with the Salerno-Duane service team. I am trust them to check for any safely issues and address any of my concerns. They are a very pleasant 7:00 morning crew. Thank you service team. I am trust them to check for any safely issues and address any of my concerns. They are a very pleasant 7:00 morning crew. Thank you More

We bought our car from Francisco, and he made the whole process incredibly painless. Alex in the finance department gave us a great deal on a warranty. It was honestly the easiest car-buying experience I'v process incredibly painless. Alex in the finance department gave us a great deal on a warranty. It was honestly the easiest car-buying experience I've ever had. Great service, not a lot of haggling to get to a fair price, and an overall pleasant experience. More

Amazing purchase experience. Paul is a seasoned veteran and knew the car well. He walked us through the whole purchase. Paul is a seasoned veteran and knew the car well. He walked us through the whole purchase. More

everone hear passes the buck instead of handling the customers issue still waiting to hear about the power steering gear from customer care customers issue still waiting to hear about the power steering gear from customer care More

Paul was great to work with, he kept me up to date on new shipping dates as the backlog at the factory impacted delivery date. shipping dates as the backlog at the factory impacted delivery date. More

You will get a my detailed review in due time, I have contacted Pissed Consumer, the Better Business Bureau and also MOPAR corporate line. What most of you did and treated this BROWN guy was horrible and contacted Pissed Consumer, the Better Business Bureau and also MOPAR corporate line. What most of you did and treated this BROWN guy was horrible and very unprofessional, starting with the front rep Kaitlin ( whom when I was ready to pay shuffles herself to the back with my invoice at hand as to which I heard her say “ is he gonna be able to afford it?!” And a reply “we will see” - to the front lead / manager and ending with the sitting duck partner to whom I have left a message to which this associate has ignored. You do not represent MOPAR nor the Jeep Brand and it’s professional legacy in any way at all. If you want to continue this thread , please acknowledge your unprofessionalism and if you have family working there than I can see how quality has affected it because of nepotism. Also, it would be nice if you train your reps to make sure they notate when a customer calls specially when I am bringing $$$ 700 dollars to your hands with service and parts request. I called in regards to this over a month and instead I got utter disarray of professionalism or lack of. In conclusion: when a customer asks for a discount because YOU dropped the ball, please don’t ignore and pass it on. Sincerely Mr. Lopez. More